Top 5 Tips to Enhance Customer Support
Better customer support results in increased repeat and referral business. Also, it helps in creating a positive business brand for your enterprise. To assure the best customer support, you need to assure that your staff handling customer support has everything they need to provide the best support and care services.
We are leading VoIP Company and we have benefited many businesses with our services and solutions. Today, based on our more than a decade long experience, we will share the top 5 tips to improve customer support. These tips can be used by any small business or a well established call center or customer care center. Read More
Elision Is Going to Participate in BPO Tech Summit 2020
We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.
Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. Read More
Elision Furnished a Smart City in India with IT Solutions
Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.
Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.
Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision. Read More
Importance of a Help Desk Ticketing Solution in a Business
Today’s market is a customer driven market and it enforces all companies in the position where they have to put all focus on delivering the best customer experience. The companies use various tools to delight customers and also recruit the best engineers and customer support agents to make sure customers’ concerns are resolved at a fast pace. The help desk ticketing solution is one of the systems devoted to the process of delighting customers. There are many more benefits of using this solution in any organization and I am going to share the top pros of using a help desk ticketing solution, also known as IT ticketing system, custom support ticketing system, and helpdesk ticketing system.
1. Customer satisfaction can be improved with the regular status updates
As mentioned earlier, the major benefit of using a helpdesk ticketing solution is to delight customers with speedy issue resolution. Read More
How Help Desk Ticketing Solution Increases Customer Satisfaction?
If a company offers products and services online, it will be a great help in monitoring their sales movements as well as their customers’ response and activity. Customers demand proactive as well as the perfect response to their queries and doubts. Customers are very important for any company or organization; they can either break or make a company. So, it is very much important to achieve customer satisfaction and this can be achieved by increased agent productivity and potential team collaboration. To achieve all this, the company must need to provide support and assistance 24*7. However, employees have to take leaves, so they cannot be available 24/7. In this case, a proficient helpdesk ticketing system is the perfect solution for providing quality customer support and assistance round the clock. Read More
How To Open A Call Center Startup? A Step-wise Guide
Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.
Thinking about the budget? Guidance? And other similar questions?
Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More
Top 5 Ways Help Desk Ticketing Solution Helps
Help desk ticketing solution makes support tasks easier and efficient. It would be critically difficult to manage disorganized email trails to track the root of the issue and resolution provided. Also, all manual tasks would overwhelm support engineers with too many unnecessary things to take care of instead of focusing on actual task: Issue Resolution. Thanks to Helpdesk ticketing solution that not only automates many tasks, but also provide a centralized system to keep support work well organized and streamlined.
Today, we are going to delve deeper to see 5 major ways helpdesk ticketing solution can help any company or enterprise.
1. Improved Efficiency
The helpdesk ticketing solution automates many things such as sending email alerts about the ongoing and resolved issues. The automation will assure the information and logs in the system record are efficient. Furthermore, the staff will be more sorted with their work, which will assure increased efficiency at their end. Read More
Increase Your Productivity by Choosing Helpdesk Ticketing System over Email
There was a time when companies used only emails to provide online customer support. But the problem started when companies began to expand and their customer base began to grow. With the increased customer service requests, it becomes extremely difficult for you to handle your inbox and keep track of each request. This is where helpdesk ticketing software comes into play. It enables the help desk to maintain a powerful database that holds as well as manages the queries of the customers.
So how exactly does it work? If you are using a solution and having any technical issue, all you have to do is to raise a ticket using the online ticketing solution. Then, the technical team will check the ticket, resolve your problem and update the status of the ticket depending on the case. Compared to emails, it has made it a lot easier to track and manage the technical issues. Here are some reasons why the helpdesk ticketing system is better than email solution to handle technical support requests: Read More