How Help Desk Ticketing Solution Increases Customer Satisfaction?
If a company offers products and services online, it will be a great help in monitoring their sales movements as well as their customers’ response and activity. Customers demand proactive as well as the perfect response to their queries and doubts. Customers are very important for any company or organization; they can either break or make a company. So, it is very much important to achieve customer satisfaction and this can be achieved by increased agent productivity and potential team collaboration. To achieve all this, the company must need to provide support and assistance 24*7. However, employees have to take leaves, so they cannot be available 24/7. In this case, a proficient helpdesk ticketing system is the perfect solution for providing quality customer support and assistance round the clock. Read More
How To Open A Call Center Startup? A Step-wise Guide
Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.
Thinking about the budget? Guidance? And other similar questions?
Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More
Top 5 Ways Help Desk Ticketing Solution Helps
Help desk ticketing solution makes support tasks easier and efficient. It would be critically difficult to manage disorganized email trails to track the root of the issue and resolution provided. Also, all manual tasks would overwhelm support engineers with too many unnecessary things to take care of instead of focusing on actual task: Issue Resolution. Thanks to Helpdesk ticketing solution that not only automates many tasks, but also provide a centralized system to keep support work well organized and streamlined.
Today, we are going to delve deeper to see 5 major ways helpdesk ticketing solution can help any company or enterprise.
1. Improved Efficiency
The helpdesk ticketing solution automates many things such as sending email alerts about the ongoing and resolved issues. The automation will assure the information and logs in the system record are efficient. Furthermore, the staff will be more sorted with their work, which will assure increased efficiency at their end. Read More
Increase Your Productivity by Choosing Helpdesk Ticketing System over Email
There was a time when companies used only emails to provide online customer support. But the problem started when companies began to expand and their customer base began to grow. With the increased customer service requests, it becomes extremely difficult for you to handle your inbox and keep track of each request. This is where helpdesk ticketing software comes into play. It enables the help desk to maintain a powerful database that holds as well as manages the queries of the customers.
So how exactly does it work? If you are using a solution and having any technical issue, all you have to do is to raise a ticket using the online ticketing solution. Then, the technical team will check the ticket, resolve your problem and update the status of the ticket depending on the case. Compared to emails, it has made it a lot easier to track and manage the technical issues. Here are some reasons why the helpdesk ticketing system is better than email solution to handle technical support requests: Read More