Why Call Centers Must Use Data Verification?

Importance of Call Centers Must Use Data Verification

Why Call Centers Must Use Data Verification?

Call centers need to deal with massive data in their day to day operations. Each call and each conversation are important in a call center. This is the reason, call centers invest heavily in talented agents and the best call center solution. Furthermore, call centers invest in ongoing training of their team and upgrading their tools and processes.

Do you know call centers can further excel in the performance by using the Data Verification module?

In fact, it is very much important to use it. Read More

How to Identify Customer Pain Points in Call Center?

Identify Customer Pain Points in Call Center

How to Identify Customer Pain Points in Call Center?

The major responsibility each call center needs to handle is satisfying customers. In this era of having too many competitors, a pool of information, and rapidly changing demands, it is not easy to delight a customer. The call centers need to walk a long way for that.

Along with acquiring a talented team and feature-rich call center solution, the call center also needs to take many important steps. One of them is identifying major pain points of customers. Knowing their problems aka pain points help in taking effective steps to remove or reduce the pain points and improve customer satisfaction. Read More

Why Is It Necessary to Adopt Work from Home Model for Call Centers Presently?

Adopting Work from Home Model for Call Centers Is Must

Why Is It Necessary to Adopt Work from Home Model for Call Centers Presently?

The whole world is fighting against never thought before the pandemic. The pandemic occurs once in a hundred years or more. It makes everyone clueless and helpless. In this era, when the world is so advanced in technology and science, not finding a cure for the COVID 19 is sad. However, we cannot do much about it. All we need to do is wait for the vaccine and take steps to stay safe and keep others safe.

As an effective solution, many governments are applying lockdowns. On the other hand, some countries have given permission to operate to businesses with predefined strict guidelines. Read More

Top 5 Brilliant Skills Each Call Center Agents Must Have for Customer Service

5 Useful Tips to Improve Customer Experience

Top 5 Brilliant Skills Each Call Center Agents Must Have for Customer Service

Agents are representatives of the company and they are responsible for making or breaking an image of the company. The agents have to deal with a myriad of emotions and behaviors on a daily basis. They need to perform the most crucial job of keeping customers happy. They are also responsible for pacifying the angry customers and win their trust again. It is not an easy job and that’s why today we will share the top 5 excellent skills each call center agent must possess to provide the best customer service.

1. Patience

The agent needs to deal with various types of customers. Some might be too angry because of the problem they are facing; some are puzzled due to lack of knowledge and some who just want to blame you for something. Read More

Elision Launched Data Verification Add-on for DialShree Users

Elision Launched Data Verification Module for DialShree Users

Elision Launched Data Verification Add-on for DialShree Users

We, Elision, are a leading company that offers an omnichannel call center solution to global businesses. Along with our call center solution, we also have multiple add-ons to offer. We are glad to announce the launch of our new add-on, called, “Data Verification”.

Generally, call centers have mass leads with different information of each customer or prospect such as full name, phone number, email address, etc. The call center solutions usually have a feature to validate the phone number and email address, but what about verification? Generally, this much needed feature to verify the existence of a phone number or email address is not available. Thus, often call center dialers dial the numbers or send an email to the email addresses that do not exist. Read More

Elision Launched DialShree Mobi for Efficient Remote Work

Elision Launched DialShree Mobi for Efficient Remote Work

Elision Launched DialShree Mobi for Efficient Remote Work

We are glad to share the launch of “DialShree Mobi”, which is a mobile phone app for the agents. This app is available for the DialShree: Call Center Solution users.

The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here.

There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. Read More

Elision Launched “Work from Home” Add-on to Support Remote Call Centers

Elision Launched Work from Home Dialer to Support Remote Call Centers

Elision Launched “Work from Home” Add-on to Support Remote Call Centers

Elision is glad to announce the launch of the “Work from Home (WFH)” add-on for its DialShree users. This add-on is built to benefit call centers with a perfect remote call center work model.

DialShree is an omnichannel call center solution that is built to benefit diversified industry verticals. It has different features to support inbound, outbound, and blended campaigns of the call centers. Moreover, its advanced add-ons add value-added features and functionalities to benefit the users of this call center solution. We are glad to share that the “Work from Home (WFH)” add-on is an additional add-on available for the call centers and other users of the DialShree. Read More

Major Call Center Solution Features that Enhance Customer Satisfaction

Major Call Center Solution Features that Enhance Customer Satisfaction

Major Call Center Solution Features that Enhance Customer Satisfaction

Gone are the days when manual calling was used by call center agents and manual entries were made in the excel sheets. The manual processes are tedious, slow, and error-prone. That’s why more and more people have started using Call Center Solution to fuel up their calling activities along with the benefits of streamlined and well-organized records with all required details. This article shares the top 3 features of a call center software, which increases customer satisfaction.

Sticky Agent

This is a common fact that a customer likes to talk with an agent who helped him last time. Read More

WhatsApp Messaging: Necessary Communication Channel in Call Center during Pandemic

WhatsApp Messaging- Vital Communication Channel during Pandemic

WhatsApp Messaging: Necessary Communication Channel in Call Center during Pandemic

Coronavirus spread has proven to be fatal in many countries. Not only lives are hampered, but also the economy is hampered. The governments are focusing on the health of people and it is necessary as well. On the other hand, we, being business people, can focus on the other part that is also getting damaged seriously because of the COVID 19 pandemic. I am talking about the economy. The businesses need to make decisions and execute to identify the possible opportunities and before that stabilizing the routine workflow must be our focus.

We, being one of the leading unified communication provider companies, focus on providing robust, secure, and scalable omnichannel solutions. Read More

Top Tips to Keep Your Call Center Operational during the Pandemic

Tips to Keep Call Center Operational during Pandemic

Top Tips to Keep Your Call Center Operational during the Pandemic

COVID 19 pandemic is going on and there is no clear indication that it is going to fade away soon. The numbers of cases and severity because of it are increasing like anything. The WHO has clearly indicated that it will take time in getting things under control and possibly the effects of the world novel Coronavirus are still going to shake the world for some time. In this situation, it is necessary for businesses to take the required steps to keep them going.

We offer the best call center solution to businesses and that is why we work closely with the call centers, BPOs, and similar businesses for more than 12 years. Based on our rich experience, here are some of the tips, we would like to share for call centers to keep operations going on and business running: Read More