Use Cases of Inbound Call Center Solutions
Call center solutions are used widely by different businesses and call centers to run one or more types of campaigns. Earlier, each call center solution usually had some features, which used to allow call centers to fulfill one sort of task. For example, if it is an outbound call center solution, it would only allow making calls. However, now this is not a roadblock. A single call center solution can be used to run both, inbound and outbound calling campaigns. Read More
Benefits of Call Center Automation for Call Centers
Call center solutions have been benefiting many call centers or customer care departments set up in different businesses with their amazing features to increase customer loyalty and onboard more new customers. Businesses and call centers have been working swiftly using call center solutions and their skilled team of agents. However, the year 2020 was different than in earlier years. In many countries, long lockdowns were imposed or staff reductions were made mandatory. Read More
Top Tips to Improve Customer Experience
The customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost every business, regardless of industry vertical. However, for call centers, customer care centers, and similar businesses, the customer experience is even more important. Even after assuring everything at a possible extent, it is possible the customers are not happy with the service.
We have been offering a wide range of custom Read More
Omnichannel vs. Multichannel Call Center Solution
With the increasing use of different call center solutions, different terminologies also got popular. In this article, we are going to discuss the two most popular terminologies relate to the call center software:
- Omnichannel call center solution and
- Multichannel call center solution
Knowing what means each of this term and understanding the difference between both can help you choose the right call center solution for your business. Read More
How to Start a Successful Call Center Business that Earns High ROI since Inception?
A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.
Know your requirements Read More
Contact Center Trends 2021: Get Ready for the Future
Similar to all other industry verticals, the contact center industry also faces changing trends every year. The year 2020 has impacted many aspects of this industry, which is why it has become even more crucial to look forward to the future trends to be witnessed by the contact centers. Knowing the trends will help you get ready for the future and stay ahead of your competitors.
In this blog, we will share major contact center trends to look forward in 2021. Read More
DialShree Advancements 2020: Made It More Prevailing
DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. Read More
Major Customer Communication Trends to Look For in 2021
The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.
Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. Read More
How to Connect Emotionally with Customers?
As per the conclusion of various studies made on customer behavior and other facts, “Customer retention increases in the companies, which have a stronger bond with customers.”
Many companies invest a lot of time and effort to ensure that their customers are satisfied, but most of the time, the process of improving customer satisfaction and retention becomes mechanical and less effective.
One of the things any call center or collection agency should work on is thinking more about the customers and improving their experience instead of focusing only on KPIs. Read More
What Elements a Cloud Call Center Solution Must Have?
Because of the popularity of cloud call center solution, many vendors have started offering this software. Therefore, it is necessary to evaluate various aspects of the software before selecting the one. Usually, the features of the call center dialer related to customer care or lead generation would be the same in the cloud and on-premises software. However, some elements are different in the cloud solution, which makes it different than its counterpart. To enjoy the benefits of the cloud contact center software, you must look for these elements or ask about the same to your provider. Read More