How to Improve Results of Collection Calls?
Collection calls are not easy. Often people give various excuses or try to trick the agents calling for collection. Of course, collection agencies, invest in training agents to handle collection calls more effectively and get the most advanced call center solution.
But, is this it?
Getting a call center solution and giving the training is sufficient to increase collection and debt payments?
Well, the answer is no.
There is something more a collection agency and all collection agents need to do to increase debt payments. In this blog, we will share the top 3 tips for collection agents to improve results. Read More
How Call Center Solution Technology Transforms Collection Industry?
The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.
The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More
Major Tips for Effective Call Center Management by Industry Experts
Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.
1. Move to the cloud
It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More
Major Advantages of Unified Communication in Businesses
Communication is an important part of any business. To meet the demand of customers and gain other competitive advantages, unified communication has been crucial nowadays. In this blog, we will cover what unified communication is and how it is beneficial to businesses.
What is unified communication?
Unified communication is a union of all communication channels such as voice and video, chat, SMS, WhatsApp, Twitter, Facebook, etc. A system or software, which lets you use and control all communication channels within a single system, is called a unified communication solution. Read More
Major KPIs of Collection Agency for Call Center
Due to increase demand and easy availability of loans, the number of collection agencies has increased. The standard tools and processes cannot meet the operational needs of these collection agencies. To save time and boost performance, collection agencies need to invest in more specific tools and processes. For example, standard call center solutions are not enough to meet the operational needs of collection agencies. Therefore, they need to obtain a call center solution, which has customized features to let collection agencies perform their operations.
We, Elision, have developed a collection module for the users of our proprietary call center solution, namely, DialShree. Read More