How Can DialShree Help in Increasing Debt Collection for Healthcare Industry?
People are more conscious about their health nowadays. People invest in health insurance, mediclaim, etc. People also get regular body checkups to stay healthy and fit. Moreover, the healthcare industry has become quite advanced now and therefore, there are many offerings along with traditional healthcare services. From annual health checkup plans to cosmetics, healthcare membership, and many other healthcare products are available for regular customers. Read More
Collection Analytics That You Must Know
Collection agencies specifically work for debt collection to collect EMIs for loans, credit card bills, mortgages, etc. Along with having skilled agents, the collection companies also need the best tools such as a contact center solution.
The contact center solution offers features like predictive dialer, lead grouping, etc. to speed up the process of collection calls. However, still, this is not it. The collection companies will also require add-ons. We have developed a specific add-on, called the collection module. Read More
How Auto Dialing Features Can Empower Collection Agencies?
Collection agencies need to work on various aspects and one of them is handling debt collection of the leads they have. One of the major tools used by collection agencies is definitely a call center solution. The call center solution comes with some amazing features that help collection agencies to work more efficiently, so collection can be increased.
In this blog, we are going to talk about one of the most important features available in the call center solution, which is auto dialing. Read More
Which Are Must Have Tools for Agents Working from Home?
The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively. Read More
How to Reduce Call Drop Rate in Call Centers?
In recent years, customers have become increasingly conscious of the product they purchase. Consumers want to know about a product and its functionalities in detail before they finally check out. Call centers play a major role in providing these consultation services to customers. However, a high call drop rate indicates the inefficiency of the call center solution to handle many calls which the call center receives. This can cause the call center to fall short to meet the demands of the customers and ultimately impact the sales of the product. To better tackle this problem, here are 6 ways that can help to decrease the number of dropped calls in your call center and enhance the efficiency of the call center software.
1. CRM Integration to Increase Efficiency Read More
Major Call Center KPIs You Must Measure in 2021
Key performance indicators are the parameters that define the performance of campaigns, agents, and the call center itself. Call centers nowadays are more conscious about the growth and development and for that improving performance is needed. Identifying the right KPIs and focusing on them can help call centers to improve performance.
In this blog, we will help you identify the right call center KPIs by briefly describing, which KPIs will be important in 2021.
Customer satisfaction (CSAT) Read More
What to Keep in Mind while Selecting Call Center Software for Collection?
While looking out in the market, there are many options for a call center solution available. All call center solutions will have the same basic features, but what makes them different are the advanced features or add-ons they have to offer. While you are looking for a call center solution for a collection agency, you need to be even more meticulous. Selecting yet another call center solution would result in limited features or added expenses, so it is recommended to select the right call center solution for collection agencies. Read More
How to Start a Successful Call Center Business that Earns High ROI since Inception?
A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.
Know your requirements Read More
Contact Center Trends 2021: Get Ready for the Future
Similar to all other industry verticals, the contact center industry also faces changing trends every year. The year 2020 has impacted many aspects of this industry, which is why it has become even more crucial to look forward to the future trends to be witnessed by the contact centers. Knowing the trends will help you get ready for the future and stay ahead of your competitors.
In this blog, we will share major contact center trends to look forward in 2021. Read More
DialShree Advancements 2020: Made It More Prevailing
DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. Read More