Elision Is Going to Participate in BPO Tech Summit 2020
We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.
Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. Read More
Top 5 Must Have Excellent Customer Service Skills
Agents are representatives of the company and they are responsible for making or breaking an image of the company. The agents have to deal with a myriad of emotions and behaviors on a daily basis. They need to perform the most crucial job of keeping customers happy. They are also responsible for pacifying the angry customers and win their trust again. It is not an easy job and that’s why today we will share the top 5 excellent skills each call center agent must possess to provide the best customer service.
The agent needs to deal with various types of customers. Read More
What You Must Keep In Mind While Performing Call Center CRM Integration?
A call center solution is a vital tool these days. It comes with an amazing range of features that aims to increase efficiency and speed in an organization. There are many use cases of using a call center software solution in any organization regardless of its size and industry vertical.
CRM stands for Customer Relationship Management. This solution is used in different organizations to keep records of customers in a well-defined manner. It is also used to boost digital marketing campaigns to make them more effective. These marketing campaigns often increase results. Read More
Integrated CRM Is Must for Seamless Working in Call Centers
It is quite common for people to feel frustrated just at the thought of calling a customer support team for any product or service. That is the feeling that people have about call centers. However, with the tough competition faced by businesses in today’s world, they realize that the only way to be distinctly different from others is to offer world-class customer service to their customers. One such technology, which they can use to provide the best-in-class customer support is the call center CRM integration.
The CRM system Read More
How CRM System Empowers Call Centers?
Call center is a gigantic industry. That’s why many tools are invented specifically to benefit this industry with the power of advanced technologies. The call center solution is the most used software in the call centers. In fact, some call centers use only this solution in their organization and nothing else. Definitely, the call center dialer software which is loaded with a wide array of features is the best solution and must be in the kitty of the call centers, but there are some more solutions that can be used in the call center industry to increase efficiency and efficacy. Read More
VICIDial vTiger Integration Guide
Whether we talk about call centers or we talk about non-profit or profit organizations, all can use call center solution and CRM system to gain some amazing benefits. For various reasons, the VICIDial has been one of the most popular call center software. On the other hand, the vTiger is one of the widely used CRM systems. There are many companies that use both of these solutions and switch back and forth to access different features of these two most powerful solutions involved in lead generation, support and customer care tasks.
What is VICIDial vTiger Integration?
As mentioned earlier, both of these solutions are commonly used in many call centers and companies. Read More
Top 3 Benefits of Using CRM Solution in a Call Center
The call center industry is one of the biggest and most successful industries. There are many call centers around the world and more and more are joining this industry by opening their own call centers. As everyone knows, the first thing anyone needs to get to run a call center business is a feature rich call center solution. But, the call center software is not the only required solution, the call centers need some more tools as well. The CRM system is one of the most important solutions that each call center must have. Some call center solutions come with an integrated CRM system, but often, it is not as advanced as a complete customer relationship management solution aka CRM solution is. Read More
Top 3 Must Use Tools for a Call Center
Call centers are a lifeline for many businesses. Some businesses outsource their call center business to full-fledged call centers and some set up an in-house call center to take care of call center related operations. In any case, the call center has to use top solutions and tools. They can’t rely on the traditional telephone to provide call center services.
Now, the question is, which are the must-have tools to make sure the call centers provide effective services within the minimum time to the customers so the revenues and ROI, both can be increased. Read More
Call Center CRM Integration Enhances Performance
Call center software is an amazing tool for customer relationship management and lead conversion, both. The call centers, BPOs and KPOs run their businesses on the call center solution only. The businesses, on the other hand, use the Customer Relationship Management (CRM) solution to manage the records of the customers and use traditional telephony devices to make a call to convince the prospects and take care of customer queries. The call center software is excellent for effective calling, but it is not that enough for managing customer-related records. On the other hand, the CRM system is excellent for customer record management and takes related actions, but it doesn’t have any mean for effective calling. Do you know what the best solution is? The best solution is the Call Center CRM Integration. Read More
Call Center CRM Integration vs. Call Center Integrated CRM Solution
Whether you are a startup who will use a CRM solution and contact center software or you are an established BPO that uses the call center and CRM system, the Call Center CRM Integration is better than getting a CRM integrated call center solution. Read on to know why.
CRM system and contact center solution are commonly used tools in BPOs, KPOs, and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. Read More