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What Is STIR /SHAKEN? Why Should You Care?

STIR SHAKEN- All You Need to Know

The VoIP world is amazing. Some really useful VoIP solutions make the VoIP part of our routine life, such as a call center solution, IP PBX system, conferencing solution, app to app calling software, etc. From end-users to B2B companies, everyone uses one or more types of VoIP solutions as they can meet all sorts of needs. In fact, some businesses and even industries are completely dependent on VoIP solutions such as a call center industry is dependent on a call center solution. (more…)

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How to Improve Call Center Security?

Improve Call Center Security

Call centers usually handle a huge volume of data and manage confidential information such as customer contact details, their buying habits, etc. Therefore, security becomes a concern. There are multiple things any call center can do to ensure high security of the call center software.

We will share some of the top tips to help you secure your call center:

1. Invest in the right call center software

Call center solution is one of the widely used solutions in call centers. All calls or any other modes of conversation get carried out via a call center solution. Therefore, security is the most important thing.

To keep call centers secure, it is advisable to use the right call center solution with better security features.

Pro tip: Use proprietary call center software instead of open source because the code of an open-source solution is open to all. This makes it vulnerable.

2. Keep upgrading call center technology

The call center software is one of the most progressive industries. Some of the advancements get introduced to make this solution secure. For example, call center WhatsApp integration ensures agents offer support via WhatsApp, but without using their personal contact numbers. All conversations get logged. Technology upgrade also helps in securing this software from external attacks.

3. Make IT infrastructure access secure

Whether you use an on-premises or a cloud call center solution, it is necessary to mandate its secure access. Supervisors, agents, or any other person accessing the call center dialer, or any other IT infrastructure needs to be authorized and authenticated before giving them access.

4. Invest in high-security tools and solutions

Some call center solutions like DialShree offers additional security features to strengthen the security of the software. DialShree offers an add-on for advanced security. It has multiple features to give all-embracing security to the call center software:

  • Default port customization
  • Firewall implementation
  • GRUB security
  • FAIL2BEAN installation
  • Webroot directory security implementation
  • And many more

Know more about Advanced Call Center Software Security Add-on

5. Invest regularly in risk assessment

In any organization, there can be two major areas causing security concerns:

  1. Technological security issues and
  2. Operational security concerns

Even if you have already invested in consolidating the security of a call center from both aspects, it is advisable to invest in risk assessment at a regular interval.

Risk assessment experts will analyze all aspects to ensure there are no security hacks.

You can also take the help of your or any third party QA engineer to run security testing to ensure there are no holes in security for the technological tools.

Strict HR rules and legal NDA can help to secure a call center from internal security threats.

Concluding notes

Security is really important for a call center similar to any other business. Taking steps to consolidate your operational and technical aspects can help you improve security to safeguard the system from data loss, data thefts, hack attacks, etc.

We can help you with our extensive knowledge and experience in this regard. Contact us for more details.

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Top VICIDial Services We Offer with Years of Experiences

Top VICIDial Services by Elision

We, Elision Technologies Pvt. Ltd, have been catering to call centers for more than 13 years with different solutions and services. We have some proprietary solutions to offer such as DialShree: Omnichannel Call Center Software and we also offer services in different open source solutions. VICIDial is one of the open source solutions, we have expertise in.

For many years, we have been offering different services to VICIDial users. We have a team of experience VICIDial experts to benefit our customers. Along with generic installation, and VICIDial customization services, we also offer some exclusive services to our clients. In this article, we will share the top 3 services we offer with our years of experience and expertise in this open source call center software, called, VICIDial.

1. Call center CRM integration

VICIDial is a powerful call center solution, but it can become even more powerful by investing in call center CRM integration. We integrate any open source or third-party CRM (Customer Relationship Management) solution into VICIDial.

This integrated solution will let your agents deliver a personalized experience to your customers. This helps in increasing customer satisfaction and sales as well. We have been offering call center CRM integration for VICIDial solutions. Some of the popular VICIDial CRM integration services we have provided are as below:

  • VICIDial vTiger integration
  • VICIDial Salesforce integration
  • VICIDial Zoho integration
  • VICIDial SuiteCRM integration
  • VICIDial SugarCRM integration

2. API integration

Any business uses more than one solution to take care of different business operations. Some of them need to function in harmony. API integration of these software solutions with VICIDial provides a holistic solution. Moreover, it reduces manual efforts in managing and referring to multiple solutions.

One more reason for API integration with VICIDial can be increasing its functional capabilities. For example, API integration of different communication channels adds more communication modes into the VICIDial call center solution. Moreover, it helps in leveraging multiple other benefits related to an omnichannel call center solution. Some of the majorly used API integration of communication channels is as below:

  • SMS
  • Email
  • Fax
  • WhatsApp
  • Social media

3. Ready to use add-ons

As mentioned earlier, we have been catering to customers for many years with our VICIDial customization and other services. With our years of experience, we have identified some commonly used features and functionalities needed by the global VICIDial users. Thus, we have developed these features and functionalities as ready to use add-ons. Here is the list of VICIDial add-ons, which are ready to be integrated into your VICIDial call center software:

  • Soundboard Avatars
  • Disposition bucket
  • Hotkeys
  • Plug & Play APIs
  • Graphical reports
  • And many more

We are experts in VICIDial and we can provide any type of VICIDial customization services. We can build any functionality and we can integrate any APIs you need integration for. Moreover, we offer dedicated VICIDial expert hiring services as well. For more details, contact us.

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Elision Is Going to Participate in BPO Tech Summit 2020

Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now.

To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Mr. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company.

Participation of Elision is segmented into three parts as briefed below:

1. Elision CEO and MD will speak on omnichannel call center solution

Mr. Mehul Shah, CEO and MD of the company, has been working in this industry for many years. He has not only catered to the customers of the company in BPO and other similar sectors, but he has also participated in multiple expos and events. He has rich experience in this industry. He will share his experience and expertise with the participants of BPO Tech Summit 2020 in his speaking session. He is going to deliver a speech on the topic of omnichannel communication and omnichannel call center solution and he will also share some useful tips for BPOs.

2. Elision will showcase its offerings

Elision has also booked space and standees at this BPO event and it will showcase its top products, solutions, and offerings there.

3. Elision will join hands with interested professionals and companies

Elision representatives have also shown interest in joining hands with like-minded people and companies. The company is interested in partnering with other companies and professionals at BPO Tech Summit 2020 to expand its wings.

Elision is one of the silver sponsors of this event and representatives will network with participants, speakers, exhibitors, and visitors at this event. The representatives of the company have shown interest in meeting professionals and scheduling a private meeting as well. If you are going to attend this event or if you are in Bangalore, you can meet the Elision team. Below are the details of the event:

Date: 23rd January 2020

Venue: Sheraton Grand, Bangalore

The event will cover all aspects of the business to benefit participants. One can learn from industry leaders.

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Key Benefits of vTiger CRM Solution for Businesses

Automation in business processes has brought radical changes. It increases efficiency, accuracy, and productivity. The CRM solutions are one of those technological inventions that help businesses in introducing automation in process and leverage a range of business benefits.

vTiger CRM solution is one of the most widely used and appreciated CRM aka Customer Relationship Management Solution. It can be used by any scaled business from SMB to MNC. It is an open source CRM solution with a highly customized nature.

The vTiger Experts can develop custom modules to add additional functionalities in this CRM solution. Furthermore, they can perform customization to make it fit with your business specifics.

The vTiger is an enterprise CRM solution with a modular architecture, which is easy to customize by the vTiger experts to meet your custom requirements. Let’s explore the top 5 key benefits of the vTiger solution:

Open Source Architecture

vTiger is an open source CRM system. This fact bestows many benefits as with any other open source solution. You can tweak the code and also have ownership of it. You can perform vTiger customization to meet your business needs.

Highest Security

The vTiger is developed on top of PHP and MySQL database architecture. It has inbuilt security mechanisms. As it is an open source CRM system, all you need to pay is setup and installation fee or fee for the vTiger customization. For vTiger customization and custom module development, you can take the help of available cost effective vTiger experts or utilize free plug-ins.

Modular Architecture

This enterprise CRM system has a highly modular architecture, which means you can customize the CRM solution at the module level. The vTiger customization can help in streamlining the process of sales, business development and customer relationship nurturing tasks as well as it helps in inserting automation in many sales, business development and lead nurturing activities. The vTiger experts can help you in this journey of effective and efficient usage of CRM and your other resources.

Flexible

The vTiger CRM system is compatible with different devices, systems, and browsers. Furthermore, it can be installed in a cloud environment or your in-house server. It is easy to use; can be accessed remotely, in real-time and can be installed on any hosting environment. All these benefits and its flexible nature make vTiger a perfect solution for all different organizations.

We, Elisiontec, have benefited many clients with our skills and expertise in the vTiger system. We have amazing vTiger modules which will increase its efficiency and resource utilization up to 80% more. Let’s discuss more in detail. Contact us, NOW!

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VICIDial Add-ons Make It a Futuristic Solution

VICIDial Add-ons Make It a Futuristic Solution

VICIDial is a leading call center solution. It is available as an open source system. This system has been helping startup call centers to overcome initial challenges by providing a complete call center solution needed to run basic call center campaigns for free. The VICIDial system has all features to take care of the campaigns in startup days of any call center. However, it cannot stand against the advanced call center software available in the market. It doesn’t have all features to get a competitive edge and this can work against the business in some cases. (more…)

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VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center.

On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME

With our years of hard work we have developed the skills to not only successfully integrate vTiger solution with VICIdial call center software, but we have also made a solution that will allow your agents to fetch a complete record of a customer within the VICIDial window from vTiger record.

Not only this, an agent can edit the information of the customer from VICIDial that will be reflected in the vTIger CRM solution as well. It means all benefits of vTiger CRM can be leveraged within the VICIDial call center software. There will be huge time saving for an agent from switching from one screen to another.

Increase number of calls with click2call and call widget within CRM

Our VoIP developers have developed a call widget and a module that can be used within vTiger to make calls from this open source CRM and use the complete calling widget of VICIDial.

Moreover, the vTiger will get the click-to-call functionality, so agent just needs to click on the number and call will be positioned using the VICIDial widget. The agent will see a call widget in his screen to take relevant actions such as putting a call on hold, transferring it to another agent, adding disposition, so on and so forth.

This increases the number of calls made within an hour compared to manual dialing.

Increased agent productivity

The agent is the warrior of any call center or lead generation center and his/her productivity define the success or failure of the organization.

The VICIDial vTiger integration service will provide a single sign on functionality to your agents that will save a lot of time of an agent from switching through different systems. Also, the agent can provide quick and better services to a customer with a personalized experience.

This will make call wrap up faster with the best customer satisfaction ratio. The flexibility of both solutions within a single system will increase agent productivity up to 600%.

Our VoIP engineers provide CRM call center integration for any open source or custom solutions. Also, we have advanced module for both, VICIDial and vTiger. Let’s discuss more details with a quick chat. Contact us today!

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3 Must Use VICIDial Services from Experts

VICIDial Customization from expert

The call center industry is immensely huge. There are hundreds of call centers, which keep businesses in many industries running with its customer care and lead generation services. To keep the things going, one need call center solution and often it is seen that people opt for an open source solution to keep costs under control. VICIDial is one of the most popular open source call center software.

There are many call centers all across the world that use the VICIDial solution and why not? It is indeed a powerful call center solution. However, often businesses use only a fraction of the VICIDial solution because of limited knowledge or limited features of this open source call center solution. Thus, I recommend following 3 services related to the VICIDial: call center software from the industry experts:

VICIDial Setup

Yes, VICIDial setup is a straightforward process: Install the software and run it; make some configurations. That is it! Hang on! If you are thinking the same way, let me tell you, VICIDial is a powerful call center software only if you make the current settings and configuration at time of setup instead of just doing ‘next, next and finish’.

The VICIDial experts know these intuitive settings and configuration and that’s why taking their help in setting up this call center solution will result in better ROI.

VICIDial Customization

Being an open source call center solution, it supports a wide array of features, but it misses many must have features. For example, sticky agent is a really important feature and helps in increasing customer satisfaction, but the original version of the VICIDial solution doesn’t have the same.

With the custom VICIDial module development or VICIDial customization, a call center can add missing features in this open source call center solution so the productivity of the agents can be increased to the next level.

VICIDial Maintenance

VICIDial is an open source solution and often the community releases the system upgrade. The system upgrade often results in increased features and better performance of this call center software. However, to take benefit of these system upgrades, the call center needs to upgrade the version as well.

Also, it is necessary to take back-up time to time and perform enhancements of the system. The VICIDial experts assure that the VICIDial solution is up-to-date and your team uses the latest version of the system. Also, they perform regular fine-tuning, backup, and similar activities to benefit the call centers.

Conclusion

VICIDial is an open source call center software, but with expert VICIDial services, it can become as competitive as any advanced call center solution. To transform it into a robust and competitive proprietary call center software, one must use expert VICIDial services.

We, at Elision, have a team of VICIDial experts. We have developed ready to use VICIDial modules and we offer many useful services related to VICIDial. To know more, please contact us.

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Open Source Services to Empower Businesses

open source consultancy

There is a wide range of open source technologies in the market. It can be used for various purposes. For example, the web open source technologies such as PHP, Joomla, WordPress, etc. can be used to develop simple to complex web application and/ or website, which can be a simple Blog site or a huge eCommerce website with different payment gateways and multiple other features.

The open source technologies for the telecommunication are Asterisk, FreeSWITCH, WebRTC, Kamailio, OpenSIPS, etc., which can be used to develop different telecommunication related solutions like PBX, conferencing software, etc. The Android is a huge platform of the mobile application, which is an open source.

It is possible that you are in the different business industry than an open source technology. You might need to develop a website in an open source web development technology; or communication related software such as a call center solution using a VoIP technology. Here, you may take benefit of open source consultancy.

The open source consulting services offer the expert services and guidance to ensure you get the best end product. The open source consultancy services have benefited many small to midsized businesses. We are one of the known open source consultants. We offer a whole range of open source consulting services such as:

  • Consultancy
  • Development
  • Strategy
  • Troubleshooting
  • System setup
  • Integration
  • Performance optimization
  • And more

We have expertise in many open source solutions and we have been catering our customers with expert services such as,

We are in industry for more than a decade and we thrive to benefit our customers with our solid experience with the open source solutions and practical business scenarios. To discuss more about your projects, please contact us.

We are also going to exhibit our knowledge in open source solution during our exhibition at Vibrant Gujarat 2019. Please feel free visit us to have a face to face discussion to explore possible business opportunities.

Dates: 18 – 20 January, 2019

Venue:

Booth 29

Hall     05

The Exhibition Center, Gandhinagar, Gujarat, India

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How To Open A Call Center Startup? A Step-wise Guide

Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns.

For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc.

This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.

Thinking about the budget? Guidance? And other similar questions?

Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience.

If you are starting with a good budget, then you should buy the best tools and hire the most skilled and experience agents. We can help you in the process with free consultancy service, get in touch.

But, if you want to start with a low budget, then the plan should be more strategic and cost effective. Let me help you with a step-wise process:

1. Complete legal formalities first

The call center is not a freelancing business; it is a full fledged business. Thus, according to your country’s law you should get a license and finish required legal formality.

2. Hire limited staff

You will need agents to handle calls and they must be well trained and skilled. However, until you get a handful of projects you can start slow. Hire limited agents. Once you get one or two projects, please make sure to hire more agents and supervisors. Don’t wait until you get too much of load to handle.

3. Start with open source software

To open a call center, you will require more than one solution such as Call center software, CRM solution, Helpdesk ticketing solution, etc. based on your service area. The custom solution can be heavy on the pocket. Thus, you can use open source solutions.

The open source solutions are free to use and you will get almost all required features to support your startup. All you need to pay is a setup fee to the developers who will install it for you. Below is the list of two most important open source solutions you must have:

  1. VICIDial: Call Center Software
  2. vTiger: CRM Solution

4. Customize the open source solution

This is really beneficial to invest some money in customization. The open source solution will not have all required features. With customization, you can get those missing features.

For example, VICIDial doesn’t come with a sticky agent feature. The VICIDial customization will get that feature for you. Your investment in customization will help you,

  • Providing better service
  • Increasing productivity
  • Increasing business

Thus, you must customize your open source solutions.

That’s it! You have a pathway to start your own business of a call center in limited budget. Still, having any confusion or query? Contact us.

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