The VoIP solutions have replaced the traditional communication devices or empowering those traditional communication devices with its modern approach and features. The VoIP technologies used for the VoIP solution development are open source, which decreases the development cost.
Moreover, the VoIP solution uses the Session Initiation Protocol (SIP) for communication, which decreases the communication cost further. These characteristics are major contributors in the massive popularity of the VoIP solutions. There are different VoIP technologies available for developing a robust VoIP software.
The FreeSWITCH is one of the best technologies for programming any VoIP PBX software. The FreeSWITCH has a modular architecture, which provides a scalable platform to develop a robust VoIP solution. It can handle voice, video, multimedia and data on a single line without any quality loss.
As per the expert FreeSWITCH is the best platform to handle multiple concurrent calls. It can support thousands of concurrent video calls with HD quality video and crystal clear voice.
Why Choose Us?
We have been working in FreeSWITCH technology for more than seven years. We have extensive experience in different types of VoIP solution development in FreeSWITCH.
We have a team of expert FreeSWITCH developers who has shown enthusiasm for developing many out of the box solutions. We have proud experience of working with various projects which include
Development of complete system
Programming a module or application to enhance current system
Customization of existing system to add extra functionality
You name it and we ensure you the successful development and integration of it. Our rich experience has made our team skillful to develop any type of custom VoIP solution in FreeSWITCH. We have served hundreds clients locally and internationally. Still having confusion? Contact us now!
A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever.
Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.
I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:
High-end contact center analytics:
The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Even small businesses are seeking advantage of real-time analytics to convert real-time data like ongoing calls, ringing calls, etc. That’s the reason the contact center solutions like Dialshree with live call details are gaining more popularity.
Digital Transformation:
As customers are demanding more consistent and comprehensive experience from the contact centers an BPOs, the interactions are no longer an unequalled venture. Digital transformation is playing a big role in this industry.
With evolutions like blended omnichannel communications through the internet of things (IoT), a positive digital transformation strategy is becoming the focal point for some growing businesses. Moreover, the Call Center Social Media Integration is becoming buzz in the industry.
A widespread omnichannel communication:
This type of communications (in terms of contact center solution) continues to segregate responsible businesses from their more responsive counterparts. It is also successful in giving the customer a personal feel that leads to quick decision making.
The BPOs, KPOs, Call Centers and Customer care centers need the omnichannel contact center solution that can let them use all modes of communication. Mass incorporation of Cloud in call centers: This trend is particularly becoming more important as a part of their communication infrastructure strategies.
Cloud is becoming a necessity for the businesses that want to take advantage of smooth team communications and remote access of their communication infrastructure, including the call center software.
Increased number of remote agents:
The remote agents in call center business have become an indefinite segment. With the add-on modules like Remote Agent available in contact center software, the agents can carry their work while on the move backed with access to real-time analytics.
Social media conversations in a “two-way” methodology:
To improve in the field of contact center solution, an effective presence in social media is necessary. Customers require a platform where they can go and place a feedback and gain knowledge about their liked businesses. All these leads from social media needs to be collected and contacted to increase sales and customer retention. The social media call center integration has made this possible.
Merger of AI with customer interactions:
These days businesses are getting more extended into predictive analytics, using AI apps (falls under call center software) to assist symmetrical call center experiences for customers and agents. It’s worth studying the business advantages of contact center solution that uses AI.
It makes customer behavior predicative so the better service can be given. We all know predictive dialers and its popularity. Now, the call center solutions are moving ahead to gain more benefits with the AI.
Conclusion
Call center solution has to be taken care of if that firm is seriously looking forward to a bright future. Predicting the next big thing can be intimidating, but the fast transformations in call center solution are actually taking over.
Prosperous brands are taking advantage of the opportunity to structured customer experience by spending on the new technologies and developing their human agents accordingly!
Our Contact center solution, Dialshree is furnished with amazing modules and feature that makes it the best contact center solution for the companies looking for an ultimate solution. Contact us for more details and a free demo.
Many companies use Matrix IP Phone to add a much needed element in their communication infrastructure that creates a reliable communication system. Also, the Matrix IP Phone helps in creating a collaborative business experience to empower businesses.
There are various IP Phones offered by the Matrix and each of it has different communication and collaboration features. Some of the IP Phones offered by Matrix are provisioned with amazing features. However, some of the models miss a vital feature, called, Phonebook.
We all know contact management is necessary for any company. It is highly inconvenient to dial a number manually every time the staff wants to speak with someone.
Also, it is tough to recognize who is calling in as the numbers can’t be stored. Of course, there are some models of Matrix IP Phone that offers a phone book with predefined features and storage capacity. Still, many enterprises face issues because the IP Phone usually has limited features that can’t satisfy the need of the enterprises.
Is there any solution?
Yes, of course. The solution is Elisiontec. We have experience in integrating a phone book in the Matrix IP Phone. We can make certain configurations in a way that you can enjoy features of the phone book in your Matrix phone. The phone book will be as powerful as the contact book of the IP PBX solution. This way you can enjoy abundant benefits such as,
Increase productivity of the staff
Remove tedious process of manually dialing the numbers
Flexible way to store contacts in the Matrix IP Phone
Use all features of the phonebook within the IP phone
No need to make any change in the working approach
No need to make major changes in existing infrastructure
Increase efficiency
And more
Our experienced VoIP experts have benefited many small to large scale business enterprises with our services of integrating a phonebook in the Matrix IP Phone. We can also help in increasing capacity and adding some features in the Phone book of the IP Phone.
As an extension of VoIP, WebRTC lets you make phone calls, text chat, video calls as well as Peer to Peer file transfer directly via web browsers.
WebRTC is actually a JavaScript that is made with the intention to establish communication functionality directly in your web browser and it does not require downloading any plugins. This means, you don’t need to download a web conferencing app or a stand-alone softphone.
WebRTC works on all the popular mobile devices as well as web browsers such as Google Chrome, Mozilla, Firefox and Opera. A WebRTC phone is essential for call centers where there are small cubicles that are made for executives and where desktop as well as other stuffs are kept making it look clumsy.
WebRTC solution is perfect for business with less space. With a WebRTC phone, all an executive has to do is login to their portal and the web phone will pop up in their window.
Some attractive features of WebRTC Solution include:
Text-to-speech
Global audio conferencing
CRM integration via API
External transfer
Internal transfer
Browser abstraction
Call queues and much more!
Here are some benefits that WebRTC Phone offers:
Saves cost
You don’t need to pay for hard phones anymore, as all your requirements will be met by WebRTC phone. This is a huge advantage.
Communicate easily
The team leaders as well as agents can communicate easily with WebRTC phone. They get to take advantage of the amazing features quickly that this product offers, which is difficult with the use of IP phones.
Easy configuration
WebRTC phone can be easily integrated into your contact center solution. This lets the agents to login into their CRM and receive or make calls directly from the CRM.
Make use of the space
If you want to increase the productivity of your contact center, use WebRTC phone, as you can utilize it in such a way that in less space more numbers of executives can work comfortably.
Elisiontec offers best-in-class WebRTC phone solution as well as WebRTC phone integration in contact center solution. Want to see it for yourself? Contact Us.
Insurance agencies need to be in touch with their customers. Each insurance company has agents to take care of required ongoing communication. However, in today’s fast pace world, the clients avoid meeting agents.
This type of client behavior creates a huge roadblock in the process of lead generation and nurturing. However, the insurance companies need to accept the customer preferences. The solution that can help insurance agencies in the process of taking care of their business without disturbing their clients is the Voice Broadcasting Solution.
The voice broadcasting solution can be used to send a voice message to the clients. It is an incoming call with a short voice message that a customer can use and act accordingly without getting involved in a formal discussion with an agent.
The voice aka call broadcasting solution has benefited many insurance companies. It has empowered various operations of the insurance agency.
Explore the top 4 utilities of the voice broadcasting solution for an insurance agency:
1. Keeping clients informed
The clients prefer to be well informed about changing terms and conditions related to their policies. Also, the government laws enforce the insurance companies to keep their clients informed.
The agents may send documents to the clients and run a voice broadcasting campaign in parallel to pass the message that the document sent via email / courier are important and need their attention. This is just an example.
The insurance companies can use the voice broadcasting solution to send different types of notifications, alerts, etc.
2. Taking care of billing
The voice broadcasting solution can be used to run personalized voice campaigns to take care of billing related operations.
For example, running a campaign to send a reminder for an upcoming policy premium date would be effective. Some voice broadcasting solutions also support operations related to premium payment in one way or another.
3. Generating new leads
The voice broadcasting solution works amazingly to run marketing campaigns. You can run personalized campaigns for existing customers for new policies that can fit in their interest.
Also, you can run the call broadcasting campaigns for fresh leads that you have collected from an online form or any other medium.
4. Improve client relationship
The voice broadcasting solution is an amazing tool to nurture your leads and make your rapport stronger with your customers. The insurance agencies can run campaigns to greet customers on various occasions such as, on their birthdays, on festivals, etc.
Furthermore, the insurance agencies can run voice based surveys using the voice broadcasting solution to collect feedback to improve their services.
Conclusion
The voice broadcasting solution is a powerful tool for any small to big insurance agency. It will help an insurance company to streamline its operations, generate new leads, save time of their agents, increase productivity and delighting their customers. Each agency must use a voice broadcasting solution to send a pertinent message to their customers and leads.
We, Elisiontec, offer a voice broadcasting solution that is provisioned with amazing features. To book a free demo, get in touch.
The VoIP calling business is well known in the world. The VoIP softswitch is the focal point of this VoIP calling business. There are five different types of VoIP Softswitch from class 1 to 5 and in this article we will know class 5 softswitch more closely.
The class 5 softswitch that is also known as residential calling switch are used to connect various devices of the end users to empower them using internet calling. The VoIP softswitch is software based solution that has replaced the traditional hardware based class 5 softswitch system.
The modern day class 5 VoIP Softswitch is easy to setup and use as well as it costs way lesser for maintenance than the traditional class 5 hardware solution. This VoIP softswitch solution empowers the VoIP service provider to provide the end to end calling services for local and long distance.
As we all know the VoIP calling is cheaper than traditional calling. Thus, the market of VoIP calling business is huge and the class 5 softswitch solution lets businesses capture these business opportunities.
The class 5 softswitch is used to provide the calling services to residential users and businesses. The most common users of the VoIP calling services are SOHOs (Small Offices / House Offices). The calling service offered by the class 5 softswitch is more popular as it is cheaper as well as it offers a wide range of features to its users.
Below is the list of key features offered by the class 5 softswitch:
Voice calling
Conference calling
Video calling
Video conferencing
Fax support
Chat support
Caller ID
Auto attendant
Enhanced interactive voice response system
Call forwarding
Call transfer
Call waiting
Music on Hold
Voicemail
Enhanced Voicemail
Do not Disturb
Blacklist
Find me Follow Me
In-network calling
Extensions
Virtual numbers
Ring group
Hunt group
Emergency number support
And more
Some of the class 5 softswitch solutions also come with an integral billing so the billing part can be automated. Some VoIP development companies offer the multi-tenant VoIP softswitch so that can be used to run a seamless internet telephony business.
The class 5 softswitch solution completes the VoIP network to run the VoIP services. The Internet Telephony Service providers (ITSPs) use the class 4 softswitch for call routing and the class 5 softswitch to provide the calling services by using various business models such as, calling cards.
The class 5 softswitch solution offers a wide range of benefits. The top 5 benefits of these VoIP Softswitch are as follow:
High availability
High performance
Reliability
Scalability
Cost benefits
We, Elisiontec, have benefited many clients with our custom VoIP softswitch development services. We can offer the best class 5 softswitch solution that fits in your requirement. Contact us to discuss more in detail.
Business can go extra miles if it maintains ongoing communication with its clients, vendors, prospects and staff. That’s the reason, the businesses use a wide array of communication tools such as, email, texting, phone, etc. One of the must have communication tool for any business is a voice broadcasting solution. However, there are some businesses that are unaware of the power of the voice broadcasting solution. In this article, we will share the top 5 reasons to use this communication solution as a part of your communication ecosystem.
What is the voice broadcasting solution?
Before we jump on to the benefits of this powerful communication tool, let’s understand what it is actually! A voice broadcasting system is a software solution that allows you to send a voice message to n-number of users. This campaign will ring the phone of your audience and when they receive the call, they will hear the voice message broadcast by you. You can use a professional audio prompt, text to speech or your own voice recording to run voice broadcasting campaigns. This solution is also known as audio broadcasting, call broadcasting and call casting system.
Now, as you are aware of the concept of the voice broadcasting solution, let’s understand the 5 major reasons to use it:
1. Personalized Communication
As mentioned above, you can record a voice message in your own voice and send it to your all or selected contacts. Imagine a CEO of the company wishes or shares something to its clients or staff and its impact!
2. Fast
Using call broadcasting solution, you can send a voice message to a few hundred to millions of people in a one go. You don’t need to write a formal email; you don’t need to call or message individually. All you need to do is create a campaign in your easy to use GUI based voice broadcasting system and run it immediately or schedule it and your message will reach to millions of people without much hassle.
3. Cost Effective
You might be thinking that the call broadcasting solution is expensive and using it can be an expensive affair! The fact is different than this. The voice broadcasting solution runs on SIP protocols which offers cheaper voice services compared to other traditional communication systems. Also, it is software based solution so the investment in its maintenance will be affordable, too.
4. Nurture Relationship
Running regular voice campaigns will get you closer to your customers and prospects. It will help you win the customer loyalty as well as you can get benefits of cross selling and up selling. Along with customer, you must run voice broadcasting campaigns for your staff and vendors to assure long term relationships.
5. Track Campaigns / Communication
The voice broadcasting solution is an advanced communication tool that comes with extensive reports. The reports will give concrete data that you can rely upon. You can track all calls, retries, response rate, and many other key performance indicators. As we all know, these data can be used to improve processes and future campaigns.
Concluding Note
The voice broadcasting solution is a powerful and personalized communication tool that has benefited many businesses with empowered operations, personalized communications and consolidated relations. Your business can be the next to leverage all these and many more benefits.
Let’s connect so we can show you a demo as well as discuss about the call broadcasting solution and its benefits in regard to your business.
Conference is a mode of communication in which more than two people can have a conversation with each other. In a business which deals with international clients and vendors can take benefit of a conferencing solution. Also, a business with multiple branches or allowing remote work can take maximum benefit from a conferencing solution.
Of course, there are many conferencing systems that allow you to have a conference, but if you require frequent conferences then having your own conferencing solution is more beneficial in many ways. If you are unsure about the utilities of a conferencing solution for your business, we are sharing the top 5 utilities of a conferencing solution for business.
Conduct demos with clients
Providing product demo or giving a complete overview of your solution and service is important. Generally, business developers visit the office of prospective client to give demos of the proposed solution or products. This is effective, but it can be really expensive because this kind of product doesn’t get sold within first meeting.
It requires multiple meetings. The best option is to use web conferencing solution to give a demo of your products and solutions in initial meetings. The web conferencing solution allows you to conduct both, audio and video conference without any prerequisite software installation. This will create an impression of tech-savvy company and will also help you in saving resources in terms of time, money and efforts.
Conduct internal team meeting
The conferencing solution can be used for conducting an internal review or project kickoff meetings. If you have multiple branches or if you allow remote work, then conferencing solution for business can be really great to allow all employees to join a meeting without travelling. Furthermore, you can use audio or video conferencing solution to have project discussion with the client’s team. This will make communication more effective.
Take online interview
The conferencing solution can be really convenient solution for taking interview of candidates. This will not only save time of candidate, but it will also save time and resources for your company.
Furthermore, the conferencing solution will allow you to record the interview so the interview can be reassessed later as many times as you want.
Conduct online webinars
This is a digital world and conducting webinars will not only expose your expertise in front of the world, but it will also allow you to position yourself and business as industry leaders with in-depth knowledge of subject matter.
This is a great solution for lead generation and quick lead conversion. Also, it is the most effective Brand Positioning Solution. The conferencing solution will make webinars cost effective than conducting it on online webinar solutions.
Keep in touch with all business entities
Once you buy a conferencing solution, you can use it to have any kind of online conference with your staff, clients, prospects, vendors, investors, so on and so forth. This will work at its best in favor of your business. It will help you keep track of all important conferences as well as earning appreciation from your clients and prospects as a strong and tech-savvy brand.
These are the top 5 utilities of conferencing solution for business which you must use to earn a whole range of benefits.
Elisiontec has a best in the industry web conferencing solution that supports both, audio and video conferencing. Contact us to have a detailed discussion.
The VoIP industry is taking over milestones of ultimate success and all thanks to enterprise grade features and a plethora of benefits one may get by using the VoIP Phone system.
The VoIP calling business can be run with software or hardware based routing and call control solutions by the ITSPs and VoIP service providers. The VoIP Softswitch is a software solution that can be used by the VoIP phone service providers.
The VoIP Softswitch solution has empowered many ITSPs and VoIP service providers with its abundant benefits. Let’s unveil how VoIP softswitch solution flourishes the VoIP calling business.
1. Build a scalable and secure solution
The VoIP Softswitch can be developed on top of robust VoIP technologies such as Asterisk, FreeSWITCH, etc. The softswitch developed on top of this robust technology is a software based solution, which won’t require heavy hardware, wiring and other physical setup.This will make it flexible to use. Also, it is highly scalable in nature. When the provider wants to increase business, he can buy more channels and trunks.
Also, he can upgrade the system version and software capacity to handle more call traffic. It is pretty easy and fast compared to a hardware based telecommunication system. Furthermore, the VoIP developers will add the highest level of security to assure your telecommunication solution is hack proof.
2. Reduced expenses
As mentioned in the earlier point, the VoIP Softswitch is a software based solution. Thus, it is easy to install and use. This will reduce your installation and operational cost.
Furthermore, the maintenance cost of this software based VoIP Softswitch solution will be 5x times less than the maintenance cost of the hardware based telecommunication solution. As you can clearly judge, this will reduce cost significantly in all different stages.
3. Improve Quality of Service
Efficiency and accuracy are must in any business and in the calling solution, it is even more crucial. The VoIP based Softswitch is less prone to noise and other factors that degrade the quality. It doesn’t need a huge hardware based amplifiers which are must in the hardware based solution. The VoIP Softswitch will improve call quality and service quality at the same time.
These are the top 3 benefits of VoIP based softswitch solution which can be used to run a business like VoIP Phone service, Calling cards, Call back services, etc. The VoIP calls are cheaper than traditional calls, so you can take benefit of this characteristic to gain business. The VoIP Softswitch will reduce expenses, delight customers and increase business which will flourish day and night.
Need more information? Get in touch. We would be happy to assist you with a free consultancy and quote.
Each business needs a complete communication system in place that supports day to day communication. Today’s consumers have been more demanding than ever before and to ensure a business can reach consumers from all possible channels, it requires better than before communication systems.
Also, to support omnidirectional business communication cost effectively, a business requires omnichannel VoIP solutions.
The omnichannel VoIP solution offers a complete communication system for business. This VoIP solution is easy to use as it comes with an easy to use GUI based user panel. Imagine all you need is a single VoIP solution to support different modes of communication.
You can conduct a voice call over internet protocols with a client using the same omnichannel VoIP solution which can be used to make a video call to the prospective customer.
Not only this, the omnichannel VoIP solution allows to perform other types of communications as well, such as chat, browser to browser calling, so on and so forth.
The business representatives don’t need to deal with different software and hardware for different types of communication, now they can have all-in-one communication solution.
The omnichannel VoIP solution can be used for both, internal and external communication. Using this communication system doesn’t require any additional skills or expertise. It is as easy as using a phone system or chat system.
Furthermore, this business communication solution offers a holistic approach of tracking each communication. You can record calls and can see live as well as historic communication records. This type of complete logs always helps top management in judging the performance and takes some vital decisions.
The omnichannel VoIP solution works on internet protocol that makes it cheaper than other communication alternatives. It offers calling at cheaper rates without compromising the quality of calls. Also, it doesn’t require excessive hardware or wiring unlike traditional communication systems.
This makes setup and maintenance of it easier as well as cheaper. The saved cost on communication and maintenance of communication system will be on a bigger scale. This will help companies in saving money that can be channelized in investments.
Elisiontec has years of experience and a strong portfolio in serving small to large scaled businesses with omnichannel VoIP Solutions. The VoIP engineers have expertise in developing the best omnichannel VoIP solutions. To discuss your requirements, contact us with your brief requirements.
