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Category Archives: VoIP solutions

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How To Encash Holiday Season with Voice Broadcasting Solution?

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Holiday season has started and this is the time to be prepared for the Christmas holiday season. You must ensure to put an approach in place to ensure that you take complete benefit of this holiday season. You can use Voice Broadcasting Solution for this. Wondering, how? Read on to get the answer.

1. Run a voice broadcasting campaign about greetings

Christmas and New Year are very important for a majority of people, including your customers. This is the correct time to greet your business associates and clients for a prosperous New Year. A personalized voice broadcasting campaign will work way better than sending an email or a text message.

2. Run an interactive discount campaign

Holiday season is very important to many businesses as this is the time for increased traffic and sales. Many businesses run email campaigns about their offers and discount coupons. As customers are bombarded with so many emails with greetings and offers, it is more likely that your business email gets lost in pile of many other emails. The most effective and responsive approach is to run a voice broadcasting campaign to announce your offers. You can integrate a poll in it which will ask them if they are interested in this offer, then press 1 and your sales team can contact back to all the interested prospects.

3. Run a personalized campaign about the holiday off dates

You can run a personalized voice campaign and broadcast it to all your customers and vendors to inform them about dates when your staff will not operate. This will not only create a personalized experience among your customers and vendors, but also ensure everyone is well informed about the holidays to avoid the rush in holidays. This will contribute in better customer service.

There are many more as such amazing ideas where you can not only handle holiday season, but also, take benefit of this holiday season in the most effective way.

Elisiontec has an advanced voice broadcasting solution as well as it offers a request based voice broadcasting service. You may get benefited with this powerful tool to reach more customers and prospects in a personalized manner. This kind of campaigns often turns into the highest response rate. Our executives can help you with more details about how you can use this solution in your favor. For more details, contact us now!!

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On-Premises vs. Cloud Solutions: Key Differences

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Cloud vs On Premises Solution

In IT realm, it is common to hear a question about cloud vs. on-premises solution. There is always a debate which one is better and which is not! The fact is, both are good at their own places and the real question is which is better for you.

It highly depends on your preference, but to help you in process of making choice, today, we are going to share top 5 key differences between on-premises and cloud based solutions based on common factors.

1. Data Security

It is one of the most important factors to think about while we are talking about on premises solution and cloud based solution. In on-premises setup, your data, applications and other infrastructure will stay within your company premises or data center. On the other hand, in cloud setup, you are putting everything on a shared server aka cloud server.

As you can perceive the on-premises solution can be better in terms of security while we give a critical thought. Of course, the cloud server takes required steps to keep data secure still you are sharing data with 3rd party and there can be certain threat or data security compromise issues.

2. Ownership

In on-premises solution, everything, including, but not limited to, hardware and software are stored on your premises and give you the highest level of ownership and we are not exaggerating by saying, an on-premises solution gives you 100% ownership of data and your IT infrastructure. However, in a cloud environment, you don’t own infrastructure; you just lease it.

Furthermore, you share data with them, which can be used by them for certain reasons which they generally mention in a long agreement and T&C page which we generally skip to read. Here, you don’t transfer ownership of data to a 3rd party service provider, but, yes, you do give them some rights to use it.

3. Remote Access

The on-premises solution can be accessed remotely with remote applications and cloud solutions are globally available by default. Thus, in both cases, the solutions are available for remote access.

4. Response time for operations

In the on premises solution setup, you own complete infrastructure and you can run any operations at the speed you want to have! However, in cloud based infrastructure, it takes some hours to days to finish an operation because you need to raise a ticket which is then reviewed and operated by the team of cloud service provider. This process may take time, which is often longer than the solution which is installed on-premises.

5. Cost

The on-premises solution requires a considerable capital investment to setup the solution. However, it is just one time investment which comes with lifetime benefits. On the other hand, with cloud based solution, you can lease some cloud space which can fit into your current requirement and budget. In future, you can increase space as and when required by paying more. Thus, in cloud solution, you have this flexibility of pay as you go.

These are the top 5 key differences between on-premises vs. cloud based solution. Feel free to contact us to get answers of any query you may have in mind!

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WebRTC vTiger Integration: Facts and Benefits

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WebRTC vTiger Integration

vTiger CRM Solution

vTiger is most widely adopted CRM solution. It is an open source and it offers all simple to advanced CRM aka Customer Relationship Management features and functionalities to empower lead management as well as making lead conversion and lead nurturing process simpler and faster. It has both, paid and free CRM versions to offer.

WebRTC Solution

WebRTC introduced web browser based communication solution to support real time communication. Its full form is Web Real Time Communication which allows you to make audio and video call using your web browsers.

Furthermore, the WebRTC solution also offers additional communication features such as Instant Messaging (chat), file share and image share support full fledged communication.

vTiger WebRTC Integration

We, Elisiontec, have introduced a service which combines power of these two powerful systems called vTiger CRM solution and WebRTC based communication solution.

The service is named as the “vTiger WebRTC Integration service”. We integrate WebRTC based communication solution which is also known as WebRTC based Webphone into vTiger CRM system.

This vTiger WebRTC solution integration service will:

  • Enable click-call feature within the CRM system
  • Enable browser based calling within the CRM system

How will it work?

Once WebRTC is integrated in your vTiger CRM system, then it can be used as below:

  • Your agent will click on the number of a lead (customer or prospect)
  • Call will be generated within the CRM using WebRTC’s browser based calling functionality
  • The agent can have a conversation using the WebRTC and can provide personalized experience to the customer by using available information in the vTiger CRM system

Top 5 Key Benefits of Integration of vTiger and WebRTC:

1. Eliminate additional hardware and software for calling

Once you integrate WebRTC based webphone in your vTiger CRM system, you don’t need to use IP phones or any other phone hardware. This will eliminate all hardware and wiring required for setting up the hardware based communication solution.

Also, you don’t need to install any softphone. This will eliminate all additional software, plug-ins and add-ons, which are required for calling. This is because WebRTC doesn’t need any software for calling. It offers the browser based communication solution to provide the Real Time communication solution.

2. Save time

This will obviously save a lot of time as now, the agent neither needs to manually dial a number from his phone hardware nor needs to setup tools and a softphone before calling.

All he needs to do is click on the lead record and phone will be generated. This will save a lot of time from manual calling as well as maintenance of communication related hardware and software.

3. Increase productivity

The calling will be performed faster and in a simpler way compared to other communication solution. Furthermore, the agent doesn’t need to open multiple solutions for calling and lead data. Everything is available within a single screen. This will increase productivity of the agent.

4. Save money

Each business has to save money as much as it can to keep profit margin higher. The WebRTC integration with vTiger will help to achieve this business goal. As you can see it will eliminate all additional hardware and software required for calling, it will save a huge capital investment as well as maintenance cost.

5. Increased profit

The collective number of saved time and increased productivity will make a huge difference in the business. Furthermore, the saved money over capital and maintenance will further help in increased returns over investment. Also, the improved staff productivity will increase profit margin.

Want to learn more about how further vTiger WebRTC integration can benefit your business or how can we set it up for you? Contact us.

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How Integration of VICIDIal and WebRTC Empowered Contact Centers?

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VICIDIAl WebRTC Phone Integration Service

VICIDial is well known open source call center software. It has been in use by many small to large scaled contact centers for their business for many years. There are many evolutions made by the VoIP developers to improve the functional and operational module of VICIDial with the VICIDial customization services.

One of the latest and in trend innovation in this field is integration of WebRTC and VICIDial. The WebRTC provides a communication tool to exchange voice, video and/or data in real time using a web browser. The integration of VICIDial and WebRTC has empowered many contact centers. How? Let’s unveil.

The WebRTC solution which is also known as WebRTC client or WebRTC based phone or WebRTC Phone works directly from a web browser and as it is integrated with the VICIDial solution, the agents can utilize both, WebRTC and VICIDial in a streamlined manner.

Top 3 benefits of WebRTC and VICIDial Solution Integration: (more…)

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Elision’s Custom VICIDial Module Empowered ‘Remote Agent’ Work Model

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VICIDial Custom Module - Elisiontec

Remote Agent is a growing trend in the call center industry and many call centers have started supporting that due to multiple benefits it offers which include:

  • Wider access to talented call center agents to choose for your own call center
  • No issue of Human Resource management
  • Save money on infrastructure expense to support onsite staff
  • Save money for physical space
  • And more

These call centers use one or another call center software to streamline their work with the onsite and remote agents. The call center software not only makes things well organized, but also makes it automated, fast and tractable. The VICIDial is one of the most commonly used contact center solution across the globe.

In a generic scenario, a remote agent who works from home needs to log into the call center solution or web client and then start calling or answering the calls. This makes logging into the system necessity. Sometimes this is not that flexible for an agent as it creates a lot of restrictions.

Some of these restrictions or roadblocks to a smooth working for a remote agent are listed below:

  • The agent must have a system access
  • The agent must have good internet connection as this type of software work on internet protocols

All agents may not have such high end infrastructure. Also, this restricts the original idea of remote working as the agent has to be at some place with supporting infrastructure. One more serious issue with Indian companies is due to TRAI RULES which restricts IP telephony in India.

According to TRAI, you cannot use VoIP (Voice over Internet Protocol) for calling purpose. This law breaking has serious penalties and jail sentence as well. Thus, for Indian Call Centers it becomes even more difficult to support work from home model for their call center or customer support center.

Elision has come up with one stop solution for all barriers to remote agent work model for Indian and global call centers.

Elisiontec’s call center and VICIDial experts have developed an advanced module to fully support the ‘Remote Agent Model’.  This module can work for both, on-premises and cloud based call center solutions. Let us explain how:

  • The VICIDial custom model implementation will allow an agent to work from anywhere with his cell phone or Smartphone. It means he doesn’t need to access the call center software or VICIDial client to operate; all he needs is a phone. (Please be advised this phone will be registered into the VICIDial system with the stated custom module and the agent has to use the registered phone number for his call center operations)
  • For Indian call centers, Elisiontec has made additional provision which ensure to use PRI lines instead of VoIP lines which ensures you adhere the TRAI rules and regulation and avoid any legal issues. Isn’t it cool? A completely operational call center solution along with the law adherence

The agent can perform calling using this registered cell phone number and the custom VICIDial module of Elsiiontec will track each and every activity of the agent.

It means get an extensive range of reports which is bread and butter for any call center operations. There are many other benefits which can empower the ‘Remote Agent’ model for call centers in India and across the globe by removing all barriers.

Elisiontec also has an advanced contact center solution, namely, Dialshree. This contact center solution supports ‘Remote Agent’ and many other value added features. It can work on both, on-premises and cloud environment.

Why don’t you contact us for further technical detailing and getting answers of your queries? Our executives would be glad to show you demo and further details.

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Explore the Next Generation Telecom Solution with Multi-Tenant PBX Solution

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If you are in the IT business, you can clearly understand why it is highly important to adopt the VoIP solutions and the PBX solution nowadays. Be it healthcare business or hosted services, if you are a Multi-Tenant PBX service provider, you will always be in the limelight.

The best thing about this solution is, one can start a business as a PBX service provider and avail the service at a really cost-effective price, and the maintenance of this solution is really easy. With the help of Multi-tenant IP PBX solution, different branches can collaborate and integrate a seamless communication mechanism. This is the ultimate solution with the help of which, one can manage the whole communication solution from a central location or office.

Before going to discuss the advantage of Multi-tenant PBX services, we need to know what Multi-tenant PBX solution actually is! The Multi-tenant PBX solution refers to the software based solution, which can be deployed on your server that is residing on a server at your premises or on the cloud.

The solution is not at all restricted with any one option. It can also be said that the Multi-tenant PBX solution is the powerful platform for the telecom service providers as well as an amazing tool of collaboration for companies which has multiple branches located at remote locations.

A few key features of this solution are listed below:

  • Outbound calling
  • Inbound calling
  • Video calling
  • Auto Attendant
  • Call Routing
  • Active call
  • IP phone connectivity
  • Call parking
  • Call pickup
  • Call forwarding
  • Call transferring
  • Call barring
  • 3rd party API support
  • Multiple protocol support
  • Multiple codec support
  • Dial by extension
  • Voicemail to email
  • Web based administration
  • Extension group management
  • Multi-tenant support
  • And many more

A few key advantages of a Multi-tenant IP PBX solution are briefed below:

  • Multi-tenant IP PBX is an all in one solution:

    The Multi-tenant PBX solution offers a full suite VoIP telephony features at a cost effective range that is suitable for the customers of all scales. It furnishes you with all simple to advanced communication and collaboration features to ensure each branch is tightly connected with all other.

  • A wide range of features makes the solution more accessible:

    Approximately 50 latest telecom features are involved in the Multi-tenant IP PBX platform, with the help of which the Multi-tenant service providers can offer their customers a hosted VoIP solution that is the latest solution in the PBX market.

  • Cost benefits:

    One of the major benefits of this solution is that it makes communication cheaper compared to traditional communication alternatives. It saves a huge cost by making internal calling free and international calling cheaper possible.

So what are you waiting for? To explore the latest and advanced features of Multi-tenant IP PBX solution, contact us today!

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CRM System and Call Center Solution Integration: Top 5 Benefits

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The customer is now in the focal point of any business, no matter what industry it is. This has increased the demand of customer care and customer support centers.

There are many call centers, customer support centers and customer care centers who work 365 X 24 X 7 to ensure the best user experience. Any of the earlier mentioned customer care center will require 2 main solutions to give the best possible user experience:

  1. Call Center Solution
  2. CRM (Customer Relationship Management) system

The major problem here is, these 2 are completely different systems in itself. Of course, there are a few CRM integrated call center software available in the market, but those solutions have a very basic CRM system. As a solution, one may use separate full fledged CRM systems with Call Center CRM Integration.

This integration can be done with any type and size of call center software and CRM system, including, open source and 3rd party. To name a few, you can perform integration of any of the mentioned CRM solution (A) with any of mentioned call center software (B).

A. CRM Solution

i) vTiger
ii) SugarCRM
iii) Zoho
iv) Custom or 3rd party CRM solution

B. Call Center Software

i) VICIDial
ii) Custom or 3rd Party call/contact center software

The CRM and Call center solution integration solution furnishes an organization with many benefits.

Top 5 benefits of integration of call center and CRM solution are briefed below.

1. Single Sign On aka Window to manage both, CRM and Call Center Solution

The major benefit of this solution is that you will be able to manage, operate and use, both, CRM solution and call center software from a single screen. In a clearer language, you will be able to use all major and most vital features of call center solution from CRM system and vice verse.

This means the agents will not need to switch among these 2 systems to use those. They can easily fetch and update the CRM record from the call center solution itself. At the same time, it can be provisioned that the call center dialer gets available within the CRM solution.

2. Ease of Use

As mentioned in the former point, once you integrate call center solution and CM system, you will be able to use both of them from a single screen. This makes it easy to use for agents and even supervisors. Now, they don’t need to juggle between 2 different screens. Everything is available within a single screen. This makes usage of call center software and CRM system very easy.

3. Fewer Errors

As mentioned with CRM call center integration, both systems can be managed from a single screen. Thus, it reduces the human error ratio, which can be high when they need to handle a call from the window of call center software and switch back to the CRM system window to fetch data related to the lead or update the record during or after a call. This problem is completely resolved with this solution.

4. Increased Productivity of Agents

Even if it is a matter of a few seconds to switch back and forth between 2 different screens, and even if it takes only a few minutes to locate the correct records and make changes during the call which is managed by the call center solution, it would affect the overall productivity of an agent. This concern can be resolved with Call center CRM solution integration by saving a lot of time of the agent.

5. Increased ROI

The saved time, increased productivity, reduced errors, and ease of use collectively contributes in increased ROI (Returns over Investment) for any call center, customer care or support center.

If you have any question or looking for CRM Call center solution integration service, contact us.

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Missed Call Solution and Its Utilities: Complete Guide

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The Missed call solution is getting popular among the consumers and therefore among the businesses. There are many people who have started utilizing it in favor of their business augmentation.

However, there are many business owners who are still unaware of this amazing communication solution. This article will educate you with the detailed understanding of Missed call solution and its different utilities.

What Is Missed Call Solution?

The Missed call solution is a new way of communication. There are 2 different ways to utilize this solution:

  • The company or an organization allows its audience calling to a specific number. The call gets disconnected on its own and ends up as a missed call. The company gets the contact details of the caller and may call back for further communication.
  • The caller gives a missed call on a specified number. The companies use this specifically to receive the votes or survey results from its audience. This option also gives the contact details of the caller for further communication, if required.

This communication doesn’t charge anything on the caller side which increases the response rate remarkably. Thus, it turns into the favor of the companies and organizations which use it.

Below are Key utilities of the Missed call solution:

This solution can be used in a variety of ways in favor of a business. Here, we have listed the top 3 utilities of the miss call solution:

Customer support:

Often a time, the customers get frustrated because they are facing concerns and also have to pay the calling charges for the required support. Sometimes even these call charges are not an issue, but the long call hold time is.

Here, the missed call solution works really well. The customer only needs to give a missed call, which is a request for callback. The customer support executive may call back to the customer and resolve his/her concern.

Lead Generation

This solution can be used by the companies to generate leads. An interested customer has to give a single missed call to show his interest in the product or service. Here, the company has bagged the most important detail of the lead, called, Direct Contact Number. The rest can be taken care by the sales rockstars.

Here, the companies can also use the advanced missed call solution in which they can have different product or service code at the end of the number. This gives them an idea about the product or service, customer is interested in and then the sales rep with related skills can call back the prospect.

Polling

The missed call solution is used for polling at maximum. It can be used for:

  • Gathering opinions of the public
  • Collect votes for the contents on a reality show
  • Surveying group of people for a cause or event
  • Run a political campaign
  • And much more

As this solution is free to use by the end users, it increases the response rate which provides the massive results with genuine quality.

We, Elision Technologies Pvt. Ltd, offer a reliable and secure Missed call solution. To know more about it or discuss your requirements, contact us now!

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