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We are happy to announce the launch of multiple communication tools for the banking industry. These unified communication tools are available for the FINTech industry. It means any financial or banking service provider companies or organizations can use these tools.

Some of the major FINtech organizations are listed below:

• Banks
• Robo-advisors
• Insuretech
• Crowdfunding platforms
• NBFCs (Non-banking Financial Companies)
• And more

All this can use one or more communication tools for the banking industry.

Let us briefly explain the tools available to the banking industry to enhance and streamline their operations, improve productivity, enhance customer satisfaction, and more.

1. Omnichannel contact center solution

Banks and other FINtech organizations often need contact center software with the support of unified communication channels to provide a better customer experience. This solution is also important in assuring fair usage of telecommunication infrastructure in banks by employees. PCI compliance to keep information private and confidential is also necessary and our omnichannel contact center solution does this job at its best.

2. Collection module

We integrate the collection module into the call center solution with call center collection module integration services. The integrated solution can help in enhancing collection campaigns. It can reduce some manual operations that are tedious and repetitive. It can also automate some jobs to save the time of agents and run collection campaigns more efficiently to increase collection.

3. IP PBX solution

The banking staff needs a reliable yet cost-effective means for internal communication and collaboration. Our offered IP PBX solution for the banking industry does the same job with its excellent features. It contributes to consolidated communication and collaboration for banking staff within the same branch or among multiple branches with a multi tenant IP PBX solution.

4. CRM solution

In any banking or financial organization, keeping a complete customer record is necessary. Along with financial history, some other details may also require to keep customers happy and processes accurately. To meet this need of FINTech organizations, we offer a custom CRM (Customer Relationship Management) solution. This software can be used to store complete information of the customer.

5. Video conferencing solution

Some banks have started supporting video KYC (Know Your Customer) processing. The banks can use our video conferencing solution for KYC verification without requiring the customer to visit the branch. This will add both, convenience and flexibility to the process. This solution can also be used in multiple other jobs such as remote banking services.

Wrap up

These are the five tailor-made communication solutions developed for the banking industry. It can be used by any bank or finance company. We offer it as a suite of software solutions, as well as, we also offer these solutions as independent solutions. All of these solutions are PCI compliant and can also support encryption of information if required. These solutions are highly scalable and secure. We assure 99.99% of uptime for these solutions as we understand the importance of high uptime and service level agreement.

If this interests you, contact us. Let’s discuss your requirements in detail. Contact us.

India has the fastest growing call center industry. The call centers and BPOs are at the peak and it will be in the future as well. The call centers need investment, skilled staff and advanced tools to achieve success. The India government has allured many investors with flexible legislation of foreign investment; India has highly skilled and passionate youth and the tools are available from reputable vendors. However, in the selection of investors, team, and tools, you need to be careful to assure long term benefits for your venture. In this article, we will share the top 4 tips to choose one of the most important tools for a call center or a BPO, namely, Call Center Solution India.

There are many vendors that claim to offer the best call center software, but how to decide which one is actually the best for an Indian call center or a BPO. This article talks about 4 major things to look for at the time of the call center solution selection.

1. TRAI Compliance

Each country has its own telecommunication rules and regulations. In India, we have TRAI (Telecom Regulatory Authority of India) that defines the telecommunication rules. As a call center and a BPO need to run calling campaigns, they have to follow the rules set by TRAI. A majority of call center solutions in India is built for international audiences. Thus, it is very important to see whether the call center solution India complies with the compliances set by TRAI or not. Just for your better understanding, in India VoIP is not legal for call centers and a majority of call center solutions are built for SIP calls. Thus, you need to discuss with your vendor how they will adhere to the TRAI compliance without ignoring any legal aspect. You can also see their portfolio for Indian clients to assure they are the best provider for you as they have experience catering to Indian clients.

2. Call Center Software Features

There are many companies that offer the best call center software India and they will allure you by showing a wide range of features. However, it is possible the call center software misses some vital features to run routine campaigns in India. Thus, critically review the features of the offered call center solution. Make sure to match it with your future calling campaigns need. You can also ask for a product demo to get a live experience of each feature and see if the call center solution India is furnished with all features or not.

3. Turnkey Contact Center Solution

To set up a call center or a BPO, you will need hardware along with the call center solution India. You will require a gateway, router, IP Phone or similar hardware to set up the call center / BPO infrastructure. There are very few vendors in India that offer a turnkey contact center solution aka call center software and hardware. You should choose this kind of vendor to keep yourself free from the hassle of multivendor management.

4. On-site Support

If you are buying a call center solution India from an Indian vendor, it would be great if the vendor also offers onsite installation and support services. The reason is call center software can be installed remotely on your server, but to set up a complete call center / BPO infrastructure, you will need a technical engineer. You may hire a local, but the one who has developed the call center solution India and also offering hardware, they must be more accurate and fast in setting it up. Of course, it may cost additional, but it is worth an investment.

Concluding Note

When you are choosing a call center solution India makes sure to select a vendor for the long term. Also, the vendor should be capable enough to satisfy your needs on a timely basis.

We, at Elision, have one of the best call center solutions India and we also offer a turnkey solution with onsite support, if needed. Also, we have provisioned our call center solution to many big brands in India that are reflected in our case study section. To book a free demo and discuss your requirements, contact us!

COVID 19 pandemic is going on and there is no clear indication that it is going to fade away soon. The numbers of cases and severity because of it are increasing like anything. The WHO has clearly indicated that it will take time in getting things under control and possibly the effects of the world novel Coronavirus are still going to shake the world for some time. In this situation, it is necessary for businesses to take the required steps to keep them going.

We offer the best call center solution to businesses and that is why we work closely with the call centers, BPOs, and similar businesses for more than 12 years. Based on our rich experience, here are some of the tips, we would like to share for call centers to keep operations going on and business running:

1. Go Remote

There is no question about do you have lockdown in your region or not. You must go remote. The call center solution can be moved to the cloud to take advantage of cloud telephony. “Remote Agent” add-on can let your teamwork from home. Going remote even if there is no lockdown would be a wise decision as this way you can assure the good health of your team members and yourself as well. At least, until things are very much under control in your country adopting the remote work model would be a good move.

2. Train agents

The remote work model is new for many call centers. Agents might not be comfortable working from home or they may have certain restrictions, which stop them from delivering good productivity. Thus, it is necessary to train agents to work in this type of setup and still delivering high performance. Also, give them clear guidelines about what would be the working hours and how they should be performing to get full salary and continuous work.

3. Use the power of omnichannel call center solution

The omnichannel call center solution is a call center software that supports all communication channels, including, calling, SMS, WhatsApp, Facebook, Twitter, Email, Fax, etc. Even if you do not use this type of call center solution in general, you must adopt and use it during the current situation of the pandemic. It will help you in multiple ways.

4. Closely monitor and coach

Similar to in-house call centers, the virtual call centers also need close supervision. The supervisors should use different features available in the call center solution to monitor the performance of agents, the ratio of customer satisfaction, etc. Based on the data, they must also take the required steps to coach agents so they can improve and perform better.

5. Encourage agents

As mentioned earlier, it is not easy for all agents to work from home. Some of them find it distracting or overwhelming. Thus, it is necessary to encourage them with certain fun activities and giving rewards.

If you want a reliable call center solution that can help you have a high performing remote working model, contact us.

India is one of the countries that are dealing heavily with the world novel Coronavirus. The country has many big units and industries that keep this country on the list of one of the rapidly growing countries. However, due to COVID 19, these industries are stopped working as part of the preventions taken by the Indian government. The PM of India had announced the lockdown of the whole nation for 21 days on the 25^th of March 2020. Then after, he extended the lockdown for 19 more days. The government of India is taking all necessary steps to control the whole situation. However, because of the nature of this novel virus, things are still misbalanced.  In this situation, the businesses are trying to adopt different approaches so the work can go on and the economy of India can also be supported.

Being one of the leading unified communication solution provider companies, we have been working to help our clients and the country with our technological strength. There is also a smart city in India that uses our help desk ticketing solution along with the call center solution to handle the customer concerns. Our call center solution is one of the most advanced tools we offer to our clients.

Call center solution India is a specifically designed call center software for Indian call centers, BPOs, customer care centers, customer support centers, KPOs, and similar businesses. The call center solution India offered by us is built to offer robust, scalable, and secure call center dialer with a wide range of features to benefit call centers in India.

By keeping the current situation of extended lockdown in mind, we have been offering the “Remote Agent” module. This module of the call center solution allows call centers to take advantage of cloud telephony. For call center solution India, we have made guidelines to cater to the customer based on the custom needs with the least wait time.

Our team members have achieved remarkable business process continuity for our more than 80% of customers. Our team makes the required changes to shift an on-premise call center to the cloud call center dialer. The team of Indian call centers can access the call center software and keep campaigns running from the remote locations. Our advanced security module assures the high security of the call center software and data stored in it.

In India, there are many areas, in which the internet is not stable. If the team members of an Indian call center deals with such a situation, we can make configurations in a way that the agents can work from home even when the internet does not of high bandwidth.

One more concern for the call centers in India can be having agents that have no access to the internet or having no computer or laptop in the home. In this situation as well, the call centers can keep its campaign running. Our experts set up cloud call center dialer in a way that agents can attend calls directly from their phone.

Contact us if you want to keep your call center in India running even during the lockdown. We can help you.

The first thing you need to understand here is that a call center solution developed for smart cities will have some exclusive features unlike other call center solutions available in the industry. These features get developed to provide the required exclusive functional capabilities to the smart cities and to consolidate the security of certain assets such as data, call logs, etc. We will refer to this call center software as a call center solution for smart cities in this blog.

The call center solutions for smart cities have many utilities in the smart cities. Let us share the major use cases aka utilities of this software in smart cities.

Public grievance readdressal

In smart cities, the government provides grievance readdressal services to citizens. In smart cities, usually, everything is centralized. Citizens or anyone seeking grievance readdressal can call on the single helpline number given by the government. The complaint will be registered and passed to the respective department for readdressal. Moreover, whenever the citizen wants to check the status of the raised concern, the call center will also provide the status update. The call center solution for smart cities gets used in grievance registration, status update, and similar job.

The call center solution can be used to lodge complaints and grievances related to any issue such as drainage, electricity, water supply, traffic, road, etc. faced in the smart cities.

We have provisioned the call center solution to GMDA (Gurugram Metropolitan Development Authority). Read the complete case study, here.

Emergency services

In any city, the public needs some sort of emergency services such as an ambulance in case of a health emergency, a fire brigade in case of fire or similar circumstances, police in case of harassment, violence, and similar cases. Unlike traditional cases in which often there are different numbers for different departments, the smart cities usually have a single helpline number for citizens or tourists. The call center solution gets used here to take advantage of any sort of emergency services. The call center in the smart city arranges the required help from the respective department.

We have catered a call center solution to the Agra smart city. Along with many other usages, it also uses this software to provide emergency services such as services related to COVID 19. Read the complete case study, here.

Help desk services

In some cases, all a citizen or a tourist in the city needs is information. Usually, it becomes difficult to reach a help desk and get information remotely. Visiting the help desk physically becomes tedious and time-consuming. To overcome these challenges, the smart cities offer information on the call. Here also call center solution gets used. The use of the software is for two way communication. Therefore, sometimes the government of the smart city also runs campaigns to pass information to the citizens such as information related to COVID 19 vaccination.

There are many use cases of the call center software for smart cities. Contact us for more details.

The government-industry has started using smart tools. Smart cities are furnished with smart city solutions, which are technology inventions, to make smart cities empowered. These tools are not limited to smart cities. In India, many departments in the government-industry use different technology solutions. One of the most powerful and beneficial tools for the government-industry is a smart grievance management solution.

It is a completely personalized system developed by the technology experts of Elision to empower smart cities and other government departments in India and abroad. The smart grievance management software can be used in any other business as well to enhance the grievance management process.

Top benefits of using the smart grievance management solution in the government-industry:

1. Automate some operations of grievance management

The smart grievance management solution can be integrated with any other software such as a call center solution, help desk app, citizen dashboard, etc. When a grievance ticket gets raised by a citizen via any predefined ways, the smart grievance management solution will automatically assign that ticket to the concerned person in the concerned government department. It will also send regular updates via SMS to the citizen to keep him posted about the updates happening related to his complaint.

This software can also trigger a notification if the designated government officer fails to resolve the issue within a predefined time to the higher authority.

2. Reduce delays in grievance management

As multiple operations in the grievance management process get automated using this smart city solution, the delays in resolving a complaint get reduced. It also triggers automatic alerts for seniors to ensure the tickets get resolved within the standard time. This can help in better handling grievances and reduce delays happening for any reason.

3. Enhance the citizen experience

The citizens receive a ticket number via SMS once they raise any grievance. This ticket number, in simple words complaint application ID, can be used by the citizen to check the status of the complaint whenever he wants to. If the smart grievance management solution is integrated with a call center solution, the citizen can also check status via IVR. Moreover, the smart grievance management solution will also send notifications via SMS to the citizen about ongoing updates. All this will keep citizens informed that their grievance request is under process and will be resolved soon. Moreover, this platform reduces the delays in ticket resolutions. Thus, a majority of tickets will get resolved within a stipulated time. This will enhance citizen delight.

4. Resolve common issues completely

It shows data of all raised, solved, and unsolved grievances. This can help the government departments or smart cities to take the required steps to resolve common issues. This helps in removing common issues and also delights citizens.

The smart grievance management solution has many benefits to offer to the government-industry. It can help in enhancing citizen experience and streamlining multiple operations related to grievance management in a smarter way in any government department or industry.

Gurugram is one of the smart cities that are already using this smart grievance management software to handle grievances more efficiently. Contact us to know more about this platform and how it can help you.