Why Dialshree Is the Best Contact Center Solution?
Contact center solution is important for any call center or customer care center to run their lead generation and lead nurturing campaigns effectively. There are hundreds of call center solutions available in the market, but we are proud to say that the best contact center solution is Dialshree and we can confidently say that there is none other solution as good as the Dialshree. Wondering, why? Let me share the top 5 reasons that prove the Dialshree is the best contact center solution.
The Dialshree contact center solution is furnished with all simple to advanced features that are required to run inbound, outbound or blended calling campaigns. The agents can double their productivity with all available calling controls and at the same time, the supervisor can barge-in, whisper or coach the agents provide the best service to the caller. The call centers can increase customer satisfaction with the features such as, skill based routing, predictive dialer, sticky agent, progressive dialer, etc. Read More
Social Media Integration in Call Center Software to Accelerate Sales Campaigns
Call center solutions are heavily used by various businesses, BPOs, lead generation centers and all other industry verticals run various sales campaigns. Whether it is a bank that runs campaigns to generate leads for loans and credit cards; or it is an insurance agency that runs campaigns to sell more policies; or any other business you think of. Lead generation is need of all business verticals. To generate leads two most effective methods are: run digital marketing campaigns and run outbound calling campaigns through a contact center solution.
Do you know you can amalgamate power of digital marketing and outbound calling via contact center solution?
Yes, you can do that and we can help you in this process of doubling the power of two most effective lead generation methods and accelerating your sales campaigns. Read More
How to Use Skills based Routing Effectively?
Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing module that will let you utilize the full potential of your agents. That’s the reason almost all contact center solutions come with this feature.
Having skill based routing feature doesn’t finish your job, you have to take certain steps to make the most out of it. To help you assure that you use your skill based routing effectively, here is a step wise guide.
1. Build a skill set and map it to the agents
Each call center would need different types of skills in its agents. Some skills can be taught as part of training programs and some are prerequisite in an agent before awarding him a job. Read More
Call Center CRM Integration: Empower your Agents to Cater Customers with Personalize Omnichannel Communication
Each business has a customer care center whether in-house or outsourced to a third party call center. The two major solutions used in the process of effective customer support area
- CRM solution to manage customer information and
- Contact center solution to make and receive calls to provide real time support service to clients.
Both of these are two huge systems and the agents normally need to switch back and forth between these two solutions. What If these two systems are integrated and your agents can access the major features of both solutions within a single screen. Moreover, you won’t need to buy or change your existing call center software or CRM solution. You will not lose any of your existing data.
Yes, all of these can be possible with the Call Center CRM Integration.
We, at Elisiontec, have expertise in integrating any open source or custom CRM software and Contact center solution in a way that both systems’ can be accessed within a single window. Read More
How To Open A Call Center Startup? A Step-wise Guide
Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.
Thinking about the budget? Guidance? And other similar questions?
Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More
Top 5 Tips to Improve Customer Experience
Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. A positive customer experience is important for almost each business, regardless of industry vertical. However, for call centers, customer care centers and similar businesses, the customer experience is even more important. Even after assuring everything at possible extent, it is possible the customers are not happy with the service.
We, Elisiontec, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience:
Assure you have a team of skilled agents
Your agents aka customer service executives must be trained and skilled to talk with the customers. They are responsible for ultimate customer experience. Read More
Call Center CRM Integration: Complete Guide
The call center and BPO industries have been growing for many years. With the revolution in the digitization sphere, the customers have become more informed and competition has been fierce. That’s the reason more and more businesses have started understanding the worth of a customer support and call center department. The organizations either outsource their projects to renowned call centers or they buy call center software and set up an in-house customer care team. To provide improved and the best customer support, you will also need a CRM (Customer Relationship Management) solution. CRM is a huge system that helps your support and business development teams to manage and automate lead conversion and lead nurturing tasks.
The call center software and CRM solution are two different systems and generally, the agents and staff need to switch back and forth between these two systems to perform lead nurturing and customer support tasks. This results in delayed response, decreased productivity, long call wrap-up time, and some other concerns that negatively affect the revenues and business. Read More
VICIDial vs Custom Contact Center Solution
Call Center Software is one of the most important tools for any small to big call center or contact center. There are many call center software available in the market, including open source and custom solutions and this makes confusion in many call center owners. Whether to use GoAutoDial or VICIDial open source solution or custom call center software? If you, too, are facing this question, fret not! This article will guide you to have a clear answer for your question of which is the best call center solution for you.
To define the best contact center solution for you, we will consider three important factors which are listed below:
When you start thinking about purchasing contact center software, the first thing comes in mind is budget aka cost. If you have a very tight budget, the best contact center solution for you is VICIDial Solution. It is an open source software and available for free. The only cost aka fee you need to pay is installation and setup fee for the VICIDial expert who perform this task for you. Read More
Top 3 Advanced Contact Center Software Features to Improve Customer Satisfaction
Gone are the days when manual calling was used by call center agents and manual entries were made in the excel sheets. The manual processes are tedious, slow and error prone. That’s why more and more people have started using Contact Center Solution to fuel up their calling activities along with the benefits of streamlined and well organized records with all required details. This article shares top 3 features of contact center software, which increases customer satisfaction.
Skill based call routing
In any call center or customer care center, it is of vital priority that each incoming call of a lead or customer complaint should get addressed by an agent who has enough knowledge and required skills to handle that call. It means the agent must have matching skill to resolve customer’s concerns. Read More
Automobile Industry Blossoms with Contact Center Solution
Gone are the days when once a vehicle is sold, the work is done for the Automobile center. Now, the Automobile centers are involved in many best practices to increase the sale and recurring as well as referral business. These activities include:
- Marketing about existing and new range of vehicles
- Helping customers with constant support to finish all required documentation and paperwork
- Staying in touch with the customer as part of customer relation building activities
In fact, there are many automobile centers, which also assist customers in the process of vehicle insurance, vehicle service, RTO passing and many other post sales activities to increase the revenues and business model expansion. Read More