How Can Elision Improve Communication in the Banking Industry?

Elision Improve Banking Communication for Banks

The banking industry needs to make a secure and intelligent connection with clients to retain them and constantly improve the customer experience with reliable banking communication. To improve intelligent customer engagement, banks need the best communication solutions, too.

We, Elision, have developed a wide range of banking communication solutions that can help banks make an engaging connection with clients. These tools can help in improving customer experience by bridging the gap between communication and intelligent engagement.

Let us share how it happens, but before that, here is a quick brief of our banking communication solutions.

1. Omnichannel contact center solution

It is specifically designed for banks with custom features to help in handling emergency and premium banking services with a more professional approach along with handling common banking queries of clients and prospects.

2.IP PBX solution

Internal team collaboration in a bank is as important as handling customer engagement and concerns. The banking IP PBX solution helps in consolidating internal communication, plus, ensuring productive and fair usage of resources.

Now, let’s explore how our banking communication tools improve communication in the banking industry.

A. PCI and TRAI compliance adherence

PCI and TRAI compliances are set protocols by the government in India for keeping customer data and sensitive information protected while it gets exchanged over communication lines, which can be intercepted. The call center solution for banks and other banking communication tools makes sure these compliances are followed rigorously. The team of Elision can even implement other legislation or security compliances in the banking communication software solutions depending on the need of a bank. This not only keeps customer data protected and follows the legislation, but it also builds a positive and trustworthy brand.

B. Engage banking clients

Elision has developed the best banking call center solution that can engage clients even when banking executives are unavailable to handle calls. It makes sure that customers don’t hear unreachable or busy tones rather it engages clients with soothing music on hold. It also provides communication options like blocking a card with hot marking or connecting a client to a banking agent that can resolve the concern in the first attempt. The omnichannel contact center solution for banks developed by Elision helps in engaging clients by delivering an exceptional customer experience.

C. It helps in maximizing resource utilization

The banking communication tool such as IP PBX solution and call center solution manages better resource utilization. It makes sure that all calls and conversations are recorded and can be monitored in real-time. It helps in ensuring that each team member uses communication tools productively. All customers are managed professionally. There are multiple other ways, these tools help in boosting resource utilization.

In a nutshell, painstakingly developed features of the banking solutions help in monitoring customer experience, banking staff productivity, and fair usage of telecommunication resources. This contributes to the improved communication and customer experience in banks. It also boosts the performance of banking staff.

If you are interested in knowing more about these unified communication tools for banks and booking a demo for these tools, contact us.

 260 

IP PBX Solution Benefits Healthcare Industry

The technology has paved its way in all different industries and healthcare is not left behind. Along with ultramodern medical devices, the hospitals and other healthcare organizations need to provide quick assistance and responses. On time response and patient care would increase the fame of the hospital. The IP PBX solution can empower communication and collaboration of the hospital. It will let healthcare industry use power of unified communication in their favor. Let me unveil the top 5 benefits of an IP PBX solution for the healthcare industry.

1. Extended Mobility and Highest Privacy

The IP PBX solution provides a powerful communication tool to the hospitals and other medical facilities. It can be used without sitting next to the hospital landline or sharing personal mobile number. There are many amazing features such as call forwarding, call routing, call transfer, etc. that seamlessly connects patients with the doctor’s preferred number without exposing that number. This omnichannel communication solution will provide extended mobility and highest level of privacy to hospital staff.

2. Effective Collaboration

If you have multiple branches of your hospital, you can take benefit of collaboration with multitenant IP PBX solution without any additional setup. The multitenant IP PBX system will seamlessly connect all different branches of your hospital to have uninterruptible communication with staff members of different branches and patients.

3. Enhanced Patient Satisfaction

The IP PBX solution lets you assure that the calls of the patients are attended promptly. It lets you define which call should go to which doctor. It also has facility to define an automated message, IVR or an emergency number to attend call during off hours. You can also use the feature like ‘Find Me, Follow Me’ to assure the call is attended by someone. This assurance of attending calls promptly will increase the satisfaction of the patients without knowing how the same number routes calls to different people or IVR (Interactive Voice Response) system.

4. Better Resource Utilization

The IP PBX system will automate certain communication, plus, make the telecommunication infrastructure simpler. This will keep your staff and other resources available to use for other tasks.

5. Save Money

The IP PBX solution is software based communication system. Thus, it will remove all costs required to set up and maintain a traditional telecommunication infrastructure. Furthermore, if you use SIP based calling, then it will make telecommunication cheaper as VoIP calling is cheaper than traditional telecommunication system. All these will let you save a lot of money.

Conclusion

The IP PBX solution will simplify the communication infrastructure of the hospital; provide an advanced platform for collaboration, delight patients and save money. All these will help a hospital to increase ROI and reputation.

We offer IP PBX and Multitenant IP PBX Solution for healthcare industry along with many other interesting solutions specifically developed for the healthcare industry. Contact us to discuss more in detail.

 267 

We Have Launched Communication Tools for Banking Industry

We Have Launched Communication Tools for Banking Industry

We are happy to announce the launch of multiple communication tools for the banking industry. These unified communication tools are available for the FINTech industry. It means any financial or banking service provider companies or organizations can use these tools.

Some of the major FINtech organizations are listed below:

  • Banks
  • Robo-advisors
  • Insuretech
  • Crowdfunding platforms
  • NBFCs (Non-banking Financial Companies)
  • And more

(more…)

 170 

Major Customer Communication Trends to Look For in 2021

Major Customer Communication Trends 2021

The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.

Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. (more…)

 221 

We Delivered Smart Solutions to Agra Smart City

Smart-Solutions-to-Agra-Smart-City

We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. (more…)

 201 

Elision Is Going to Participate in BPO Tech Summit 2020

Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. (more…)

 226 

Elision Furnished a Smart City in India with IT Solutions

Elision Furnished a Smart City in India with IT Solutions

Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.

Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.

Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision.   (more…)

 214 

Multi Tenant IP PBX Solution Empowers Businesses

ip pbx_2

The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.

The business can flourish their business with the multi tenant IP PBX solution. The multi tenant IP PBX solution provides a complete system for consolidated communication and collaboration. (more…)

 262 

Why You Must Have an IP PBX Solution?

Multi Tenant IP PBX for Business

IP PBX is a technological boon for businesses to empower the communication. The IP PBX solution uses IP data network for traversing data and voice. This removes many common issues such as noise, loss of voice signal, etc. as well as reduces the cost of communication. It means better quality of communication in less expense. Also, the custom IP PBX solution can be used as an omnichannel communication solution. Isn’t it great? The IP PBX solution offers a range of benefits to any business. Here, we are going to share the top 3 benefits which evidently answer your query about why you should have an IP PBX solution for your business.

1. Advanced communication features

The traditional communication solution such as telephone would provide a few communication features such as calling, call diverting, contact book, etc. (more…)

 200 

How IP PBX Solution Benefit Automobile Industry?

automobile_2

Automobile industry is growing day and night. Just like any other industry, the automobile industry has also adopted the complete customer life cycle, which starts when someone inquire for a vehicle or service or when an agent makes the first outbound call to generate a sale and it continues from different stages including the steps for lead nurturing. This business generation and retention activities use massive communication which has to be tracked to measure KPIs (Key Performance Areas) and ROI (Return over Investment). Generally, automobile centers use traditional telephony system for calling customers, which can’t be tracked or traced. Also, there are many challenges and roadblocks such as:

  • No clear trail of calls made and discussion happened
  • No clear metric to see which agent or executive is better and what are their key strength areas
  • No clear data to track investment and returns
  • No way to ensure quality of service

The IP PBX solution can resolve these issues. (more…)

 226 

Contact Us

Our experts can resolve your customer engagement issues

Book a free consultation with our expert and see why more than 25000 users across 50 countries trust Elision for their communication needs.
Contact Us