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Category Archives: IP PBX

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How Can Elision Improve Communication in the Banking Industry?

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Elision Improve Banking Communication for Banks

The banking industry needs to make a secure and intelligent connection with clients to retain them and constantly improve the customer experience with reliable banking communication. To improve intelligent customer engagement, banks need the best communication solutions, too.

We, Elision, have developed a wide range of banking communication solutions that can help banks make an engaging connection with clients. These tools can help in improving customer experience by bridging the gap between communication and intelligent engagement.

Let us share how it happens, but before that, here is a quick brief of our banking communication solutions.

1. Omnichannel contact center solution

It is specifically designed for banks with custom features to help in handling emergency and premium banking services with a more professional approach along with handling common banking queries of clients and prospects.

2.IP PBX solution

Internal team collaboration in a bank is as important as handling customer engagement and concerns. The banking IP PBX solution helps in consolidating internal communication, plus, ensuring productive and fair usage of resources.

Now, let’s explore how our banking communication tools improve communication in the banking industry.

A. PCI and TRAI compliance adherence

PCI and TRAI compliances are set protocols by the government in India for keeping customer data and sensitive information protected while it gets exchanged over communication lines, which can be intercepted. The call center solution for banks and other banking communication tools makes sure these compliances are followed rigorously. The team of Elision can even implement other legislation or security compliances in the banking communication software solutions depending on the need of a bank. This not only keeps customer data protected and follows the legislation, but it also builds a positive and trustworthy brand.

B. Engage banking clients

Elision has developed the best banking call center solution that can engage clients even when banking executives are unavailable to handle calls. It makes sure that customers don’t hear unreachable or busy tones rather it engages clients with soothing music on hold. It also provides communication options like blocking a card with hot marking or connecting a client to a banking agent that can resolve the concern in the first attempt. The omnichannel contact center solution for banks developed by Elision helps in engaging clients by delivering an exceptional customer experience.

C. It helps in maximizing resource utilization

The banking communication tool such as IP PBX solution and call center solution manages better resource utilization. It makes sure that all calls and conversations are recorded and can be monitored in real-time. It helps in ensuring that each team member uses communication tools productively. All customers are managed professionally. There are multiple other ways, these tools help in boosting resource utilization.

In a nutshell, painstakingly developed features of the banking solutions help in monitoring customer experience, banking staff productivity, and fair usage of telecommunication resources. This contributes to the improved communication and customer experience in banks. It also boosts the performance of banking staff.

If you are interested in knowing more about these unified communication tools for banks and booking a demo for these tools, contact us.

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IP PBX Solution Benefits Healthcare Industry

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The technology has paved its way in all different industries and healthcare is not left behind. Along with ultramodern medical devices, the hospitals and other healthcare organizations need to provide quick assistance and responses. On time response and patient care would increase the fame of the hospital. The IP PBX solution can empower communication and collaboration of the hospital. It will let healthcare industry use power of unified communication in their favor. Let me unveil the top 5 benefits of an IP PBX solution for the healthcare industry.

1. Extended Mobility and Highest Privacy

The IP PBX solution provides a powerful communication tool to the hospitals and other medical facilities. It can be used without sitting next to the hospital landline or sharing personal mobile number. There are many amazing features such as call forwarding, call routing, call transfer, etc. that seamlessly connects patients with the doctor’s preferred number without exposing that number. This omnichannel communication solution will provide extended mobility and highest level of privacy to hospital staff.

2. Effective Collaboration

If you have multiple branches of your hospital, you can take benefit of collaboration with multitenant IP PBX solution without any additional setup. The multitenant IP PBX system will seamlessly connect all different branches of your hospital to have uninterruptible communication with staff members of different branches and patients.

3. Enhanced Patient Satisfaction

The IP PBX solution lets you assure that the calls of the patients are attended promptly. It lets you define which call should go to which doctor. It also has facility to define an automated message, IVR or an emergency number to attend call during off hours. You can also use the feature like ‘Find Me, Follow Me’ to assure the call is attended by someone. This assurance of attending calls promptly will increase the satisfaction of the patients without knowing how the same number routes calls to different people or IVR (Interactive Voice Response) system.

4. Better Resource Utilization

The IP PBX system will automate certain communication, plus, make the telecommunication infrastructure simpler. This will keep your staff and other resources available to use for other tasks.

5. Save Money

The IP PBX solution is software based communication system. Thus, it will remove all costs required to set up and maintain a traditional telecommunication infrastructure. Furthermore, if you use SIP based calling, then it will make telecommunication cheaper as VoIP calling is cheaper than traditional telecommunication system. All these will let you save a lot of money.

Conclusion

The IP PBX solution will simplify the communication infrastructure of the hospital; provide an advanced platform for collaboration, delight patients and save money. All these will help a hospital to increase ROI and reputation.

We offer IP PBX and Multitenant IP PBX Solution for healthcare industry along with many other interesting solutions specifically developed for the healthcare industry. Contact us to discuss more in detail.

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We Have Launched Communication Tools for Banking Industry

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We Have Launched Communication Tools for Banking Industry

We are happy to announce the launch of multiple communication tools for the banking industry. These unified communication tools are available for the FINTech industry. It means any financial or banking service provider companies or organizations can use these tools.

Some of the major FINtech organizations are listed below:

  • Banks
  • Robo-advisors
  • Insuretech
  • Crowdfunding platforms
  • NBFCs (Non-banking Financial Companies)
  • And more

(more…)

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Major Customer Communication Trends to Look For in 2021

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Major Customer Communication Trends 2021

The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.

Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. One of our major offerings is the call center solution. To benefit our call center dialer users and all other professionals and businesses using any other call center software or any other communication tool must read this blog.

Based on our research, we have come up with some rising communication trends that will dominate the upcoming year. Knowing this information will help you, as a call center owner or as a call center software user, to define your growth strategy.

1. WhatsApp will be dominating

In more than 90%of countries around the world, WhatsApp has been in use heavily. For all sorts of communications, many people prefer WhatsApp messaging or calling. 1 billion active users per day are proof of the importance of WhatsApp as a communication channel in call centers.

According to a study, 9 out of 10 people prefer WhatsApp messaging for support communication. In countries like India, Mexico, and some other Asian countries, WhatsApp is the most preferred mode of communication. Thus, call center WhatsApp integration to add WhatsApp web into the call center dialer will be one of the basic needs of the companies in 2021.

You might be surprised, but many companies have already introduced WhatsApp support for their customers.

You must get ready to welcome your customers over their preferred communication channel, which is WhatsApp.

2. Video chat will have a major role

Video call in a call center might sound unusual to you, but it will not be in 2021. In fact, in the past two-three years, some specific industries have started leveraging the potential of video integrated into the call center software. Let’s see some examples:

  • Healthcare industry uses video chat to offer remote medical consultation
  • Banking and finance industry uses this solution for personalized communication, KYC processing, etc.

3. Unified communication will be the necessity

With the increasing digitization, customer demand, and growth of businesses, multiple communication channels have become necessary in the call centers. Moreover, some government legislations require call centers to follow some rules, including some communication channels. All this will make use of the governed use of omnichannel communication necessary for many industries.

4. AI-based communication tools will expand their wings

Along with the already available communication channels and call center technology, emerging technologies are also sneaking in. AI-based chatbots and voice assistants are likely to be part of call center solutions to automatically catering to customers and their concerns.

All these communication trends will dominate the call center industry. Therefore, getting ready to embrace the technology and delight customers is the demand of time.

If you need any technical help, we are here at your service. Contact us NOW!

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We Delivered Smart Solutions to Agra Smart City

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Smart-Solutions-to-Agra-Smart-City

We are glad to announce that we have delivered smart solutions to one more Indian smart city, namely, Agra.

We have already deployed the whole ecosystem made of smart city solutions in Agra. Moreover, designated Agra government departments and all citizens in this smart city have been using these solutions flawlessly.

The Agra smart city uses our smart city solutions for multiple use cases such as spreading awareness about the COVID 19 to citizens by playing an IVR message to providing them the required support during the case of a medical emergency, fire hazard, etc. Citizens can also use the implemented smart solution to share their concerns, feedback, appreciation, etc.

Agra smart city also uses smart city solutions implemented by us, Elision, for internal communication between different departments.

Let us give a brief of two major smart city solutions deployed in the Agra smart city and which are currently in use:

1. IP PBX Solution

Unlike traditional IP PBX software, it is a personalized and feature-rich software. It is providing the required communication and collaboration tool for different departments of this smart city in India.

IP PBX Solution has a wide array of features, which are not available with traditional telephony solutions such as call forwarding from a landline to the mobile phone number, ring group to ring multiple numbers until someone from the group picks up the call, IVR (Interactive Voice Response) to play interactive voice messages, etc.

The team members can use it for internal communication as well as to communicate with any external landline or mobile phone number. As in India, rules of TRAI (Telecom Regulatory Authority India) are strict about VoIP usage; we have implemented PRI lines and gateways. This assures compliance with Indian law related to telecom, which is set by TRAI.

2. Call Center Solution

To let citizens or anyone in Agra communicate with the designated departments by calling on a predefined helpline number, we have deployed a call center solution. Unlike a traditional call center software solution, it is completely customized and enhanced to meet the ecosystem of a smart city in India.

This call center solution lets multiple operators take calls in parallel and provide the required support or answers. For example, in the situation of the COVID 19 pandemic, if someone calls to ask for an ambulance, the helpline center will pick up the call via this call center software and will do the needful to send an ambulance to the caller.

This is just an example, from giving an answer to taking complaints, this call center solution can be used for all types of communication between citizens or tourists and the designated government departments in the Agra smart city. Similar to the IP PBX solution, we have also made the required configurations to comply with the TRAI rules to use this call center software and all its features.

We have also performed the required integrations to provide a complete ecosystem of smart city solutions to Agra.

We have provided onsite services to deliver a seamless experience.

Smart city solutions can be used in any smart city or business to empower them. Contact us to know more.

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Elision Is Going to Participate in BPO Tech Summit 2020

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Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now.

To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Mr. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company.

Participation of Elision is segmented into three parts as briefed below:

1. Elision CEO and MD will speak on omnichannel call center solution

Mr. Mehul Shah, CEO and MD of the company, has been working in this industry for many years. He has not only catered to the customers of the company in BPO and other similar sectors, but he has also participated in multiple expos and events. He has rich experience in this industry. He will share his experience and expertise with the participants of BPO Tech Summit 2020 in his speaking session. He is going to deliver a speech on the topic of omnichannel communication and omnichannel call center solution and he will also share some useful tips for BPOs.

2. Elision will showcase its offerings

Elision has also booked space and standees at this BPO event and it will showcase its top products, solutions, and offerings there.

3. Elision will join hands with interested professionals and companies

Elision representatives have also shown interest in joining hands with like-minded people and companies. The company is interested in partnering with other companies and professionals at BPO Tech Summit 2020 to expand its wings.

Elision is one of the silver sponsors of this event and representatives will network with participants, speakers, exhibitors, and visitors at this event. The representatives of the company have shown interest in meeting professionals and scheduling a private meeting as well. If you are going to attend this event or if you are in Bangalore, you can meet the Elision team. Below are the details of the event:

Date: 23rd January 2020

Venue: Sheraton Grand, Bangalore

The event will cover all aspects of the business to benefit participants. One can learn from industry leaders.

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Elision Furnished a Smart City in India with IT Solutions

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Elision Furnished a Smart City in India with IT Solutions

Elision is proud to announce that the company has set up major IT solutions and infrastructure in the smart city, Gurgaon.

Elision Technologies Pvt. Ltd is one of the leading IT companies. The company has been offering unified communication solutions to its customers all across the world for 12 years now. The company has announced its recent project, which is successfully completed for the government of India.

Elision has furnished one of the smart cities of India with its IT solutions and infrastructure. The smart city in India, namely, Gurgaon is furnished with secure and reliable IT solutions developed by the team Elision.

The company has integrated the following solutions in the Gurgaon smart city:

Citizens in Gurgaon can reach government facilities via different communication channels to raise their concerns or get the required information. Below is the list of communication channel furnished by Elision in this Indian smart city:

  • Call
  • Email
  • Web portal
  • Grievance app

The company has connected all different departments of Government with easily accessible channels. Citizens can reach to any department such as Fire, Municipality, Transport, Water supply, Traffic, Street light, etc.

The company had put the team in Gurgaon to install and setup complete infrastructure and different solutions to make this whole system live and running.

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Multi Tenant IP PBX Solution Empowers Businesses

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The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution.

The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.

The business can flourish their business with the multi tenant IP PBX solution. The multi tenant IP PBX solution provides a complete system for consolidated communication and collaboration. It provides the base of a centralized and highly controlled environment of communication in the company. The advanced features are available to provide the superior experience to customers and partners and that also in real time.

The business with multiple branches or partners can create subaccounts, called, tenants in the multi tenant IP PBX solution. Each subaccount aka tenant can have similar or different features based on the need and association. Each tenant can take benefit of the IP telephony and the whole range of communication features.

Moreover, the logs of the communication can be logged in the tenant system as well as at the headquarter which can be further used to assure Quality of Service (QoS) and efficient use of resources.

The multi tenant IP PBX solution also provides rich data in the reports and call logs which can be used by the company to identify various crucial performance details.

For example, the reports can be used to identify which partner or branch receives more lead conversion ratio or more customer complaints. Based on the information decisions related to training, sales, etc. can be taken. There are many useful reports available in the multi tenant IP PBX solution which can be used to drive the forces in the right direction.

The multi tenant IP PBX solution also provides a reduction in the expenses. It uses internet protocol for making calls which is way cheaper than the cost of making calls via the traditional telephony system.

It is a software solution which means there is no cost or hassle of installing and maintaining hardware related to telecom system in the company. All these reduce the expenses of the company.

The multi tenant IP PBX solution provides remote access to the communication system as well as all features such as reports. The managers and users of the multi tenant IP PBX software can access it from the office, tradeshow, home or any other location to take care of their operations.

It is a versatile solution and can be used by any company and industry. There are many ways the multi tenant IP PBX software solution benefits businesses. We will be happy to guide you with personalized details and walkthrough of the multi tenant IP PBX software solution. For more details, contact us.

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Why You Must Have an IP PBX Solution?

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Multi Tenant IP PBX for Business

IP PBX is a technological boon for businesses to empower the communication. The IP PBX solution uses IP data network for traversing data and voice. This removes many common issues such as noise, loss of voice signal, etc. as well as reduces the cost of communication. It means better quality of communication in less expense. Also, the custom IP PBX solution can be used as an omnichannel communication solution. Isn’t it great?

The IP PBX solution offers a range of benefits to any business. Here, we are going to share the top 3 benefits which evidently answer your query about why you should have an IP PBX solution for your business.

1. Advanced communication features

The traditional communication solution such as telephone would provide a few communication features such as calling, call diverting, contact book, etc. However, this is communication features are not enough for business. Any business needs advanced communication features and this need can be satisfied with the IP PBX solution. Below is the list of advanced communication features offered by an IP PBX solution:

  • Call Routing
  • Blind Transfer
  • Attended Transfer
  • Playback Extensions
  • Call Recording
  • Phone Book
  • 3Way Conference
  • Conference
  • Do Not Disturb
  • IVRS (Interactive Voice Response System)
  • Music On Hold
  • Call Park & Pickup
  • Ring Group
  • Voicemail
  • Caller ID
  • Selective Acceptance
  • Hold and Retrieve
  • White List
  • Speed Dial
  • Forwarding Rule
  • Blacklist
  • Reports

2. Scalable solution

An IP PBX solution is easily scalable. Unlike traditional telephony system, in which, you need to deal with a lot of hardware and wires to add a new extension, the IP PBX solution eliminates all these bulky hardware and wiring at a considerable extent and you can easily add 100s of extensions without much bother. With the IP PBX solution, adding and removing extensions is very easy.

3. Saves Money

The IP PBX solution uses Internet Protocol for calling purpose and it is much cheaper than PSTN calling. Moreover, extension to extension aka internal calling is almost free. This saves a lot on the regular communication. Furthermore, the IP PBX solution eliminates bulky hardware, wiring and other related stuff, which will make maintenance of communication system cheaper. This way the IP PBX solution saves a lot of money for a business which can be utilized in a channelized approach.

The most interesting thing is that you can use an IP PBX solution without disturbing your current communication infrastructure. It means you can keep your current telephone number and lines and still connect it with the IP PBX solution to enjoy abundant benefits offered by it. Even in India, we can help you using this solution legally. Want to learn how? Get in touch.

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How IP PBX Solution Benefit Automobile Industry?

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Automobile industry is growing day and night. Just like any other industry, the automobile industry has also adopted the complete customer life cycle, which starts when someone inquire for a vehicle or service or when an agent makes the first outbound call to generate a sale and it continues from different stages including the steps for lead nurturing. This business generation and retention activities use massive communication which has to be tracked to measure KPIs (Key Performance Areas) and ROI (Return over Investment). Generally, automobile centers use traditional telephony system for calling customers, which can’t be tracked or traced. Also, there are many challenges and roadblocks such as:

  • No clear trail of calls made and discussion happened
  • No clear metric to see which agent or executive is better and what are their key strength areas
  • No clear data to track investment and returns
  • No way to ensure quality of service

The IP PBX solution can resolve these issues. Moreover, a multi-tenant IP PBX solution can connect more than one branch of an Automobile company which can be in the same or different cities. Any automobile center can leverage a ton of benefits by integrating an IP PBX solution in its day to day communication ecosystem. Below are the top 3 benefits of the IP PBX software which can be gained by any automobile center:

1. Empowered communication

The IP PBX solution introduced many new and advanced features which are not available with the traditional solutions. Below is the list of features available with an IP PBX solution:

  • Call forwarding
  • Call transfer
  • Call recording
  • Call waiting
  • Call routing (Incoming/outgoing)
  • Music on Hold
  • Interactive Voice Response (IVR)
  • Do Not Disturb
  • Speed Dial
  • Ring Group
  • Voicemail
  • Call Detail Report
  • And many more

As you can see all the features will help to empower communication as well as empower staff to cater customer and prospect calls in a better way.

2. Improved quality of service and productivity

The advanced communication solution can add on strength to your staff. This will remove many human actions, allowing your staff to work with maximum productivity. Furthermore, the IP PBX solution can enable call recording for all calls or selective calls. This can be used for quality assurance as well as to plan the training programs for staff to improve quality of service.

3. Improved business

The IP PBX solution will give Call Log Detail (CDR) reports which can be used to track activities as well as to see the area of strength and weaknesses. These reports can also help in figuring out what areas or services are giving more returns compared to the rest. These reports will help in identifying the key performance areas to devise future plans. It will contribute in improved ROI.

We, Elisiontec, have helped many automobile companies with our IP PBX solution. You can explore a case study of IP PBX solution provided by us to a well known name in the automobile industry Car Dekho success story.

To know more or discuss your requirements, contact us today!

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