Tips to Reduce Agent Burnout in Call Center
Agents are considered success drivers in any call center. Agents directly interact with customers and they are the real brand presenters. The latest technologies have introduced call center automation. However, the fact is human agents are still needed and will be needed. The call center software or artificial intelligence technologies cannot replace manual resources. But, the good news is that these technologies can help in improving the performance of agents. Read More
Omnichannel Contact Center Best Practices
The omnichannel call center software is now used in almost all industry verticals. It has several advantages to offer such as:
- Increased reach
- Increased agent productivity
- Improved customer satisfaction
- Enhanced branding
- Increased ROI
- And many more
Many call centers use an omnichannel contact center solution. Read More
First Call Resolution and Its Benefits
The call center industry uses multiple acronyms and one of the most popular acronyms is FCR. FCR stands for First Call Resolution. In this blog post, we will discuss FCR and how it works. We will explore the major advantages of FCR.
What is FCR?
If a customer gets a resolution to his/ her query within the first attempt, it is called first call resolution. It means the customer called to get the query resolution and within the first call, he/ she got a satisfactory response. Read More
Contactless Contact Centers: Everything You Need to Know
With the changing dynamics in the industry, many things are getting changed, too. From the COVID 19 pandemic to changing user behavior, advancements in technology, challenges with investment, etc. have changed the dynamics of contact centers. One of the emerging shifts in the contact center industry is the increasing popularity of contactless contact centers.
The contactless contact centers have been the buzz word and if you don’t know what it is, there is nothing to worry about. Read More
Stepwise Guide to Open a Call Center Startup
The call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, a more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Read More
Turnkey Call Center Solution for Insurance Agencies
We have been offering unified communication solutions to global customers belong to diversified industry verticals. Our call center solution, DialShree is one of the best and most popular products of our company. It has been in use by many companies for many years, including, different insurance agencies. Various insurance agencies in India and other countries such as Australia, the USA, Canada, etc. use DialShree: call center solution.
International Call Center Operational Tips
Running a call center is a big job and running an international call center is an even bigger job. There are many roadblocks and challenges to deal with as different countries would have different cultures, business ethics, customer behavior, etc. To help you run your international call center more efficiently, we have come up with the top tips that you can follow.
Use cloud call center solution Read More
How to Increase Ecommerce Sales Using a Call Center Solution?
Due to the COVID 19 pandemic, which is still having its effect on various parts of the world, many industries have faced ups and downs. The eCommerce industry is one of those industries that have got benefited because of the pandemic. The habit of shopping in the brick and mortar stores has changed. People have moved more towards online shopping as it is safe and fun, both.
Along with the demand and popularity, competition has also increased in the eCommerce industry. Read More
How to Increase Customer Retention Using a Call Center Solution?
In today’s fiercely competitive market, retaining customers can be a great strategy. Therefore, businesses have increased the focus on improving the customer retention rate. Along with loyalty programs and other strategies, using the right call center solution and its right features can also help in increasing customer retention.
Role of Social Media in Call Centers for Improved Customer Satisfaction
With billions of users using one or more social media sites, social media has become one of the primary modes of communication for any business. Whether a business is interested in reaching a wider audience or interested in maintaining a positive brand reputation, effective use of social media is necessary.
Call centers majorly focus on customer satisfaction and sales. Read More