How to Start a Successful Call Center Business that Earns High ROI since Inception?
A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.
Know your requirements Read More
DialShree Advancements 2020: Made It More Prevailing
DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. Read More
Major Customer Communication Trends to Look For in 2021
The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.
Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. Read More
We Have Launched Call Center Integrations Services
We are glad to share that we have launched call center integration services. We will offer a suite of services related to custom integration for the call centers. These services are available for all call center solutions along with our renowned call center dialer solution, DialShree.
Our call center integration services include various custom integrations to make call center dialer an even more powerful and completely personalized solution. Our clients and prospective customers can choose to use one or more custom integrations as per their business needs. Read More
How Call Center Solution Technology Transforms Collection Industry?
The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.
The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More
Major Tips for Effective Call Center Management by Industry Experts
Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.
1. Move to the cloud
It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More
Call Center CRM Integration Benefits Smart Cities
Various cities in India and all across the globe are transforming the infrastructure to become one of the smart cities in the world. For this, the smart cities are adopting the futuristic tools. The call center solution is one of the tools adopted by a majority of smart cities for grievance resolution.
Anyone can contact for help or any issue they are facing on the given helpline, which is handled by a call center solution. The call center software not only makes call handling better, but it also helps in keeping logs and reports, which can be used to improve processes and call handling. Read More
Why Businesses Need an In-house Call Center?
Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.
Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. Read More
We Delivered Smart Solutions to Gurugram Smart City
We are glad to share that we have delivered smart solutions and supportive services to one of the Indian smart cities, namely, Gurugram.
Gurgaon, now known as Gurugram, is one of the well known smart cities in India. GMDA (Gurugram Metropolitan Development Authority) planned a strategic transformation of this Indian city to become a smart city. To transform it into a smart city, multiple infrastructural and procedure related changes are carried out. Read More