Call Center CRM Integration Benefits Smart Cities
Various cities in India and all across the globe are transforming the infrastructure to become one of the smart cities in the world. For this, the smart cities are adopting the futuristic tools. The call center solution is one of the tools adopted by a majority of smart cities for grievance resolution.
Anyone can contact for help or any issue they are facing on the given helpline, which is handled by a call center solution. The call center software not only makes call handling better, but it also helps in keeping logs and reports, which can be used to improve processes and call handling. Read More
Why Businesses Need an In-house Call Center?
Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.
Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. Read More
We Delivered Smart Solutions to Gurugram Smart City
We are glad to share that we have delivered smart solutions and supportive services to one of the Indian smart cities, namely, Gurugram.
Gurgaon, now known as Gurugram, is one of the well known smart cities in India. GMDA (Gurugram Metropolitan Development Authority) planned a strategic transformation of this Indian city to become a smart city. To transform it into a smart city, multiple infrastructural and procedure related changes are carried out. Read More