Elision Launched Smart Grievance Management System for Smart Cities

Elision Launched Smart Grievance Management System for Smart Cities

Elision Launched Smart Grievance Management System for Smart Cities

Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Customer Care, Smart City Solutions, Smart Solutions, Ticketing System1

We, Elision Technologies Pvt. Ltd, have been offering smart city solutions. Some of the well-known smart cities in India use our smart city solutions like GMDA (Gurugram Metropolitan Development Authority), Agra smart city, etc. Along with these smart cities, many businesses and enterprises also use our one or more smart city solutions. We are launching a comprehensive grievance management solution for smart cities, which can also be used by any company or organization. Read More

Blacklist in Call Centers: Is It Really Helpful?

Blacklist in Call Centers Is It Really Helpful

Blacklist in Call Centers: Is It Really Helpful?

Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Contact Center Solution, Hosted call center solution, Omnichannel call center solution, Smart City Solutions, Smart Solutions4

A call center solution comes with a wide array of features. Some features get used more frequently and some of them are used rarely. In fact, it has some features, which stay untouched, even if they can do magic for the business using it. In this article, I am going to share more details about one of the rarely used features, which is equally important. It is “Blacklisting”. Read More

Tips to Improve Call Center Efficiency

Tips to Improve Call Center Efficiency

Tips to Improve Call Center Efficiency

Call Center, Call center CRM integration, Call Center Service, Call Center Solution, Cloud Call Center Software, Contact Center Solution, Customer Care, Hosted call center solution, Omnichannel call center solution, Smart Solutions5

Call centers invest in the best call center solution, CRM software, skilled agents, experienced managers, etc. To make sure the investment in the team, software, tools, etc. gives the expected returns, the call centers need to take further actions as well. One of the areas, call centers must work is call center efficiency. Call centers need to invest time and efforts to improve efficiency because improved efficiency can boost other results as well.

In this blog, we will share some tips, which will help call centers to improve efficiency: Read More

Use Cases of Call Center Solution in Smart Cities

Use Cases of Call Center Solution in Smart Cities

Use Cases of Call Center Solution in Smart Cities

Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Contact Center Solution, Hosted call center solution, Omnichannel call center solution, Smart City Solutions, Smart Solutions3

The first thing you need to understand here is that a call center solution developed for smart cities will have some exclusive features unlike other call center solutions available in the industry. These features get developed to provide the required exclusive functional capabilities to the smart cities and to consolidate the security of certain assets such as data, call logs, etc. We will refer to this call center software as a call center solution for smart cities in this blog.

The call center solutions for smart cities have many utilities in the smart cities. Let us share the major use cases aka utilities of this software in smart cities. Read More

How to Start a Successful Call Center Business that Earns High ROI since Inception?

How to Start a Successful Call Center Business

How to Start a Successful Call Center Business that Earns High ROI since Inception?

Call Center, Call center CRM integration, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Contact Center Solution, Customer Care, Hosted call center solution, Omnichannel call center solution, Smart Solutions6

A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.

Know your requirements Read More

DialShree Advancements 2020: Made It More Prevailing

DialShree Advancements 2020 Made It More Prevailing

DialShree Advancements 2020: Made It More Prevailing

Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Contact Center Solution, Hosted call center solution, Omnichannel call center solution, Smart Solutions6

DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. Read More

Major Customer Communication Trends to Look For in 2021

Major Customer Communication Trends 2021

Major Customer Communication Trends to Look For in 2021

Call Center, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Healthcare, Hosted call center solution, IP PBX, Omnichannel call center solution, Smart City Solutions, Smart Solutions2

The year 2020 was hard on the majority of industries, but it benefited some industries as never before. For example, internet services, IP TVs, telecommunication services, etc. were rising this year. At the end of this year, we are summing up the last some months and how the whole landscape has inclined towards certain spheres.

Being unified communication solution providers, we have been engaged in research and innovation along with other primary activities. Read More

We Have Launched Call Center Integrations Services

Call Center Custom Integrations Launched

We Have Launched Call Center Integrations Services

Call Center, Call center CRM integration, Call Center Service, Call Center Solution, Cloud Call Center Software, Contact Center Solution, News, Omnichannel call center solution, Smart City Solutions, Smart Solutions7

We are glad to share that we have launched call center integration services. We will offer a suite of services related to custom integration for the call centers. These services are available for all call center solutions along with our renowned call center dialer solution, DialShree.

Our call center integration services include various custom integrations to make call center dialer an even more powerful and completely personalized solution. Our clients and prospective customers can choose to use one or more custom integrations as per their business needs. Read More

How Call Center Solution Technology Transforms Collection Industry?

Call Center Solution Technology Transforms Collection Industry (1)

How Call Center Solution Technology Transforms Collection Industry?

Call Center, Call center CRM integration, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Contact Center Solution, CRM, CRM Solution, Customer Care, Hosted call center solution, Omnichannel call center solution, Smart Solutions13

The collection of payment is often a troublesome and tedious process, but very much important. Therefore, many companies and organizations outsource this work to collection agencies. This business has become so big that a whole new industry has emerged, called, collection industry.

The collection agencies used to follow the process of physical visits at the debtors’ house or office and calling with traditional phone calls. Read More

Major Tips for Effective Call Center Management by Industry Experts

Effective Call Center Management Tips

Major Tips for Effective Call Center Management by Industry Experts

Call Center, Call center CRM integration, Call Center Service, Call Center Solution, Cloud Call Center Software, Collection Agency Tools & Tips, Contact Center Solution, Customer Care, Hosted call center solution, Omnichannel call center solution, Smart City Solutions, Smart Solutions12

Call center management is a crucial part to run a call center or similar nature business. The COVID 19 pandemic has changed the dynamics, which demand fine-tuning of strategies. In this blog, we will share the top 4 tips to be more effective in the management of a call center and how to cope up with any situation now and in the future.

1. Move to the cloud

It is not only about a call center solution, it is also about your all infrastructure and IT tools. Read More