Benefits of Smart Grievance Management Solution in Government Industry
The government-industry has started using smart tools. Smart cities are furnished with smart city solutions, which are technology inventions, to make smart cities empowered. These tools are not limited to smart cities. In India, many departments in the government-industry use different technology solutions. One of the most powerful and beneficial tools for the government-industry is a smart grievance management solution. Read More
Smart Grievance Management Solution: Everything You Need to Know
Smart solutions have been making a buzz around the world. The smart grievance management system is one of the popular platforms with smart features. The smart grievance management solution is made up of three different platforms built with custom features.
- Call center solution
- Help desk ticketing solution
- IP PBX software
What does a smart grievance management solution do? Read More
We Have Launched Communication Tools for Government Industry
We are extremely happy to share that we have launched unified communication tools for the government-industry. From smart cities to police stations, government departments, government help desks, etc. can use these unified communication solutions. In fact, smart cities like Agra and GMDA are already using these smart solutions developed for the government-industry. Read More
Call Center WhatsApp Integration for Collection Agencies
Collection agencies often look for strategies to improve their productivity and other important metrics. Technology can help collection agencies similar to many other industries. We, Elision, have developed a collection module with a payment utility. It helps in reducing a lot of manual work, which helps collection agencies to reduce their workload and focus completely on complex cases.
Elision Launched Smart Grievance Management System for Smart Cities
We, Elision Technologies Pvt. Ltd, have been offering smart city solutions. Some of the well-known smart cities in India use our smart city solutions like GMDA (Gurugram Metropolitan Development Authority), Agra smart city, etc. Along with these smart cities, many businesses and enterprises also use our one or more smart city solutions. We are launching a comprehensive grievance management solution for smart cities, which can also be used by any company or organization. Read More
Blacklist in Call Centers: Is It Really Helpful?
A call center solution comes with a wide array of features. Some features get used more frequently and some of them are used rarely. In fact, it has some features, which stay untouched, even if they can do magic for the business using it. In this article, I am going to share more details about one of the rarely used features, which is equally important. It is “Blacklisting”. Read More
Tips to Improve Call Center Efficiency
Call centers invest in the best call center solution, CRM software, skilled agents, experienced managers, etc. To make sure the investment in the team, software, tools, etc. gives the expected returns, the call centers need to take further actions as well. One of the areas, call centers must work is call center efficiency. Call centers need to invest time and efforts to improve efficiency because improved efficiency can boost other results as well.
In this blog, we will share some tips, which will help call centers to improve efficiency: Read More
Use Cases of Call Center Solution in Smart Cities
The first thing you need to understand here is that a call center solution developed for smart cities will have some exclusive features unlike other call center solutions available in the industry. These features get developed to provide the required exclusive functional capabilities to the smart cities and to consolidate the security of certain assets such as data, call logs, etc. We will refer to this call center software as a call center solution for smart cities in this blog.
The call center solutions for smart cities have many utilities in the smart cities. Let us share the major use cases aka utilities of this software in smart cities. Read More
How to Start a Successful Call Center Business that Earns High ROI since Inception?
A call center is a profit-making business and you can launch yours as well. In this blog, we will share how you can start your own call center business, which earns high ROI since inception. Learn how to launch and run a successful call center business.
Know your requirements Read More
DialShree Advancements 2020: Made It More Prevailing
DialShree has been one of the leading call center solutions. For more than 13 years, we have been catering to our global customers with this advanced and feature-rich call center solution. Since its launch, this software has been one of the most advanced and most appreciated solutions. To stay ahead of time, we have been innovating and adding an amazing range of features. The year 2020 was hard, but it could not stop us from adding more advanced and empowering features. Read More