Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

What strategies does a company use to determine the performance of its outbound call center? If they think that the number of calls is like a business-driven ideology, then they are overlooking their potential competitors. Outbound call center solutions enable companies to increase ROI while maximizing conversion rates.

Click to Call 

Do you know that the click-to-call feature can reduce dialing errors? Read More

Web Conferencing Solution and Its Benefits

Web Conferencing Solution and Its Benefits

Web Conferencing Solution and Its Benefits

Web conferencing solutions are pretty much in use by businesses these days. From web conferencing services to white label web conferencing software, everything is in-demand. Still, there are some businesses that don’t use it and yet not know the advantages of this powerful solution. This article sheds more light on this topic and the necessity of this solution.

What is a web conferencing solution?

It is a conferencing software or app which comes with a wide array of features. It can be accessed from any web browser as it is a web conferencing system. It allows participants to be part of a meeting or a conference via any device. Read More

WebRTC Solutions and Its Benefits

WebRTC Solutions and Its Benefits

VoIP technologies have enhanced personal and professional, both types of communication. There are some interesting VoIP solutions available in the market and those are making marks for sure. WebRTC is one of the leading VoIP technologies these days. There are so many interesting communication solutions, which are getting built in this VoIP development technology.

By using expert WebRTC development services, one can develop a solution to satisfy rich communication needs. Read More

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.

The business can flourish their business with the multi tenant IP PBX solution. The multi tenant IP PBX solution provides a complete system for consolidated communication and collaboration. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

Importance of High Availability Solutions

Importance of High Availability Solutions

Importance of High Availability Solutions

VoIP business is related to communication and collaboration. Each minute hundreds of calls take place. The success of the VoIP business is pretty much dependent on the availability of the services which rely on up time of the server(s). Here, the up time means the time during which the service of the VoIP service provider or VoIP solution user stays up and running. For example, the call centers use the call center solution to run calling campaigns. If the call center solution goes down, all campaigns get stopped and it can result in major loss for the call centers. Likewise in other VoIP solutions and businesses as well the availability of the solutions is really crucial. The VoIP solutions keep functioning if Data, Signaling and web components work well.

The service providers provide robust and secure VoIP solutions, but it is possible that some issues occur such as, hardware failure, network connectivity issue, etc. Read More

Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier

Top 7 Voice and Video Solutions

Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier

We, Elision, are one of the pioneer service providers in the VoIP industry. Since 2007, we have been catering to many businesses with our next generation voice and video solutions. We always take pride in our innovative VoIP solutions, which have been in lifeline of many businesses. In this article, I would like to brief top 7 voice and video solutions of Elision:

Dialshree: Call Center Solution

It is a complete contact center solution which supports all different modes of communication. The Dialshree, call center software is furnished with all advanced features. Also, it is a completely scalable solution, i.e., it can get scaled up with more agent seats as well as any third party APIs can be integrated within this call center solution. Read More

10 Most Efficient Trends in Enterprise Communication

10 Most Efficient Trends in Enterprise Communication

Here are the top ten most efficient trends in enterprise communication, read through them and see whether your enterprise is really doing what it needs to in order to adapt to the newer technologies of today:

1. Staying connected all the time:

In today’s generation, it is very important to stay connected whenever, wherever we go. This is because changes happen within seconds everywhere. Mobile phones these days have cloud applications which are meant for keeping the working people doing productive things at any place; at any particular time of the day and using whatever device is available. This is the newest norm that is to be on communication all the time.

2. The popularity of the form of connection:

As we all know previously voice calls were the only means of communication for enterprises. Read More

Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?

Why To Choose FreeSWITCH and Us For Your Custom VoIP Solution Development?

The VoIP solutions have replaced the traditional communication devices or empowering those traditional communication devices with its modern approach and features. The VoIP technologies used for the VoIP solution development are open source, which decreases the development cost. Moreover, the VoIP solution uses the Session Initiation Protocol (SIP) for communication, which decreases the communication cost further. These characteristics are major contributors in the massive popularity of the VoIP solutions. There are different VoIP technologies available for developing a robust VoIP software. The FreeSWITCH is one of the best technologies for programming any VoIP PBX software.

The FreeSWITCH has a modular architecture, which provides a scalable platform to develop a robust VoIP solution. It can handle voice, video, multimedia and data on a single line without any quality loss. Read More

Contact Center Solution with Latest Trends for Structured Customer Experience

Contact Center Solution with Latest Trends for Structured Customer Experience

A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.

I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:

High-end contact center analytics:

The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More