What Is STIR /SHAKEN? Why Should You Care?
The VoIP world is amazing. Some really useful VoIP solutions make the VoIP part of our routine life, such as a call center solution, IP PBX system, conferencing solution, app to app calling software, etc. From end-users to B2B companies, everyone uses one or more types of VoIP solutions as they can meet all sorts of needs. In fact, some businesses and even industries are completely dependent on VoIP solutions such as a call center industry is dependent on a call center solution. Read More
Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks
DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.
In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways. Read More
Call Wrap up Time and Tips to Improve This KPI
In a call center, there are many KPIs to measure. Depending on the type of call center, the KPIs (Key Performance Indicators) get measured. Agent productivity is necessary to measure and improve in all call centers. One of the important KPIs related to agent productivity is call wrap-up time.
In this blog, we are sharing what is call wrap-up time and we will also share the top tips to improve this KPI by reducing overall call wrap-up time. Read More
Which Are Must Have Tools for Agents Working from Home?
The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively. Read More
How Hosted Call Center Solution Makes Earn More in Invest Less True?
With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?
If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software. Read More
How Hosted Call Center Solution Empowers Call Center Industry?
Customers are shifting towards digital platforms to ask their queries to aid in buying decisions or to get the resolution of their concerns. They need a quick response and rapid resolution. This has uplifted the call center industry by providing a plethora of opportunities. Many companies have started outsourcing customer support and lead generation operations to call centers. To meet the demands of the modern customer base and to deliver expected results, the companies outsource their customer care project to call centers. A call center needs a reliable call center solution. Read More
How DialShree Is Better than Open Source Call Center Solutions?
Call center solution has become predestined nowadays. Almost all businesses use it to handle one or more operations. In the market, there are many available options to choose from when a business decides to switch to or buy a new call center solution. Many people get inclined to use an open source call center solution such as VICIDial over any other option. However, for many reasons DialShree, one of the best call center solutions, is an ideal choice over any open source call center software.
In this article, we will share what makes DialShree an ideal choice over any open source call center solutions: Read More
Cloud Call Center Solution vs. On-premises Call Center Solution
Call center solutions have proven their value in the past decade or two. Along with the traditional users of call center software such as call centers, many new industries have adopted this software by comprehending its worth. This made a revolutionary shift in the call center software development industry. Many call center solutions were launched in the past decade and ultra-modern features are also introduced by the leading companies. This brought many choices to the buyers to confuse them enough. In this blog, we will discuss the two most popular types of call center solution these days: Read More
How an Integrated Call Center Solution Provides a Powerful Tool?
Call center solution is used by companies or call centers to cater to customers. It helps in increasing revenues by retaining customers and attracting new business. Call center solutions usually come with some amazing features. However, competition and customer demands are increasing like anything. Thus, call centers need an integrated call center solution.
What is an integrated call center solution?
When one or more solutions or APIs are integrated into the call center solution, it is called an integrated solution. Read More
Top VICIDial Services We Offer with Years of Experiences
We, Elision Technologies Pvt. Ltd, have been catering to call centers for more than 13 years with different solutions and services. We have some proprietary solutions to offer such as DialShree: Omnichannel Call Center Software and we also offer services in different open source solutions. VICIDial is one of the open source solutions, we have expertise in.
For many years, we have been offering different services to VICIDial users. Read More