Use Cases of Video Conferencing in Healthcare Industry
Video conferencing solutions are used in all different industry verticals. It is an amazing tool for remote communication and collaboration. One of the industries which can leverage a plethora of benefits by using this software is the healthcare industry.
There are many articles written on the benefits of a video conferencing solution for the health care industry. Thus, we are not going to repeat the same. Read More
Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?
A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.
- Access call center solution via VPN (Virtual Private Network)
- Use cloud call center solution
Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More
Tips to Use Skills based Routing Efficiently
Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing features that will let you utilize the full potential of your agents. That’s the reason almost all call center solutions come with this feature.
Having skill based routing feature doesn’t finish your job. You have to take certain steps to make the most out of it. To help you assure that you use your skill based routing efficiently. Here is a step wise guide. Read More
DialShree Mobi and Its Top Benefits
DialShree Mobi has started benefiting businesses that use call center solution and want to take advantage of a remote working model. In this article, you will learn more about it.
What Is DialShree Mobi?
It is a call center dialer mobile app. It is one of the leading mobile applications available for the call centers and similar businesses that run inbound and outbound calling campaigns.
DialShree Mobi is now also available in the Google Play Store and registered DialShree Mobi users can start using it to run inbound and outbound calling campaigns via their Android phone. Read More
Top Benefits of Video Conferencing Solution during the Pandemic
It is pretty evident that Coronavirus is here to stay. Nobody knows how long will it take to get rid of this deadly virus, but one thing is pretty clear that we all need to learn to live with this virus. In many parts of the world, lockdown is lifted. Each government has enforced different safety measurements such as work with half of the workforce and avoiding visitors as much as possible. Even if lockdowns are lifted, people prefer to stay in their houses to be safe. Here, video conferencing solutions have come up as saviors for many businesses. Read More
Why Call Centers Must Use Data Verification?
Call centers need to deal with massive data in their day to day operations. Each call and each conversation are important in a call center. This is the reason, call centers invest heavily in talented agents and the best call center solution. Furthermore, call centers invest in ongoing training of their team and upgrading their tools and processes.
Do you know call centers can further excel in the performance by using the Data Verification module?
In fact, it is very much important to use it. Read More
How to Identify Customer Pain Points in Call Center?
The major responsibility each call center needs to handle is satisfying customers. In this era of having too many competitors, a pool of information, and rapidly changing demands, it is not easy to delight a customer. The call centers need to walk a long way for that.
Along with acquiring a talented team and feature-rich call center solution, the call center also needs to take many important steps. One of them is identifying major pain points of customers. Knowing their problems aka pain points help in taking effective steps to remove or reduce the pain points and improve customer satisfaction. Read More
Why Is It Necessary to Adopt Work from Home Model for Call Centers Presently?
The whole world is fighting against never thought before the pandemic. The pandemic occurs once in a hundred years or more. It makes everyone clueless and helpless. In this era, when the world is so advanced in technology and science, not finding a cure for the COVID 19 is sad. However, we cannot do much about it. All we need to do is wait for the vaccine and take steps to stay safe and keep others safe.
As an effective solution, many governments are applying lockdowns. On the other hand, some countries have given permission to operate to businesses with predefined strict guidelines. Read More
Elision Launched DialShree Mobi for Efficient Remote Work
We are glad to share the launch of “DialShree Mobi”, which is a mobile phone app for the agents. This app is available for the DialShree: Call Center Solution users.
The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here.
There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. Read More
WhatsApp Messaging: Necessary Communication Channel in Call Center during Pandemic
Coronavirus spread has proven to be fatal in many countries. Not only lives are hampered, but also the economy is hampered. The governments are focusing on the health of people and it is necessary as well. On the other hand, we, being business people, can focus on the other part that is also getting damaged seriously because of the COVID 19 pandemic. I am talking about the economy. The businesses need to make decisions and execute to identify the possible opportunities and before that stabilizing the routine workflow must be our focus.
We, being one of the leading unified communication provider companies, focus on providing robust, secure, and scalable omnichannel solutions. Read More