How IP PBX Solution Benefit Automobile Industry?


Automobile industry is growing day and night. Just like any other industry, the automobile industry has also adopted the complete customer life cycle, which starts when someone inquire for a vehicle or service or when an agent makes the first outbound call to generate a sale and it continues from different stages including the steps for lead nurturing. This business generation and retention activities use massive communication which has to be tracked to measure KPIs (Key Performance Areas) and ROI (Return over Investment). Generally, automobile centers use traditional telephony system for calling customers, which can’t be tracked or traced. Also, there are many challenges and roadblocks such as:

  • No clear trail of calls made and discussion happened
  • No clear metric to see which agent or executive is better and what are their key strength areas
  • No clear data to track investment and returns
  • No way to ensure quality of service

The IP PBX solution can resolve these issues. Moreover, a multi-tenant IP PBX solution can connect more than one branch of an Automobile company which can be in the same or different cities. Any automobile center can leverage a ton of benefits by integrating an IP PBX solution in its day to day communication ecosystem. Below are the

Top 3 benefits of the IP PBX software which can be gained by any automobile center:

Empowered communication

The IP PBX solution introduced many new and advanced features which are not available with the traditional solutions. Below is the list of features available with an IP PBX solution:

  • Call forwarding
  • Call transfer
  • Call recording
  • Call waiting
  • Call routing (Incoming/outgoing)
  • Music on Hold
  • Interactive Voice Response (IVR)
  • Do Not Disturb
  • Speed Dial
  • Ring Group
  • Voicemail
  • Call Detail Report
  • And many more

As you can see all the features will help to empower communication as well as empower staff to cater customer and prospect calls in a better way.

Improved quality of service and productivity

The advanced communication solution can add on strength to your staff. This will remove many human actions, allowing your staff to work with maximum productivity. Furthermore, the IP PBX solution can enable call recording for all calls or selective calls. This can be used for quality assurance as well as to plan the training programs for staff to improve quality of service.

Improved business

The IP PBX solution will give Call Log Detail (CDR) reports which can be used to track activities as well as to see the area of strength and weaknesses. These reports can also help in figuring out what areas or services are giving more returns compared to the rest. These reports will help in identifying the key performance areas to devise future plans. It will contribute in improved ROI.

We, Elisiontec, have helped many automobile companies with our IP PBX solution. You can explore a case study of IP PBX solution provided by us to a well known name in the automobile industry India: Kiran Motors here:

To know more or discuss your requirements, contact us today!


What Is STIR /SHAKEN? Why Should You Care?

STIR SHAKEN- All You Need to Know

The VoIP world is amazing. Some really useful VoIP solutions make the VoIP part of our routine life, such as a call center solution, IP PBX system, conferencing solution, app to app calling software, etc. From end-users to B2B companies, everyone uses one or more types of VoIP solutions as they can meet all sorts of needs. In fact, some businesses and even industries are completely dependent on VoIP solutions such as a call center industry is dependent on a call center solution. (more…)


Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks

Benefits of Using Secure IVR of DialShree

DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.

In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways. (more…)


Call Wrap up Time and Tips to Improve This KPI

A Complete Guide on Call Wrap-up Time

In a call center, there are many KPIs to measure. Depending on the type of call center, the KPIs (Key Performance Indicators) get measured. Agent productivity is necessary to measure and improve in all call centers. One of the important KPIs related to agent productivity is call wrap-up time.

In this blog, we are sharing what is call wrap-up time and we will also share the top tips to improve this KPI by reducing overall call wrap-up time. (more…)


Which Are Must Have Tools for Agents Working from Home?

Must Have Tools for Agents Working from Home

The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively. (more…)


How Hosted Call Center Solution Makes Earn More in Invest Less True?

Hosted Call Center Solution Makes Earn More in Invest Less True

With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?

If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software. (more…)


How Hosted Call Center Solution Empowers Call Center Industry?

Hosted Call Center Solution Empowers Call Center Industry

Customers are shifting towards digital platforms to ask their queries to aid in buying decisions or to get the resolution of their concerns. They need a quick response and rapid resolution. This has uplifted the call center industry by providing a plethora of opportunities. Many companies have started outsourcing customer support and lead generation operations to call centers. To meet the demands of the modern customer base and to deliver expected results, the companies outsource their customer care project to call centers. A call center needs a reliable call center solution. (more…)


How DialShree Is Better than Open Source Call Center Solutions?

DialShree Is Better Than Open Source Call Center Software

Call center solution has become predestined nowadays. Almost all businesses use it to handle one or more operations. In the market, there are many available options to choose from when a business decides to switch to or buy a new call center solution. Many people get inclined to use an open source call center solution such as VICIDial over any other option. However, for many reasons DialShree, one of the best call center solutions, is an ideal choice over any open source call center software.

In this article, we will share what makes DialShree an ideal choice over any open source call center solutions: (more…)


Cloud Call Center Solution vs. On-premises Call Center Solution

Cloud Vs. On-Premises Call Center Solution

Call center solutions have proven their value in the past decade or two. Along with the traditional users of call center software such as call centers, many new industries have adopted this software by comprehending its worth. This made a revolutionary shift in the call center software development industry. Many call center solutions were launched in the past decade and ultra-modern features are also introduced by the leading companies. This brought many choices to the buyers to confuse them enough. In this blog, we will discuss the two most popular types of call center solution these days: (more…)


How an Integrated Call Center Solution Provides a Powerful Tool?

Integrated Call Center Solution A Powerful Tool

Call center solution is used by companies or call centers to cater to customers. It helps in increasing revenues by retaining customers and attracting new business. Call center solutions usually come with some amazing features. However, competition and customer demands are increasing like anything. Thus, call centers need an integrated call center solution.

What is an integrated call center solution?

When one or more solutions or APIs are integrated into the call center solution, it is called an integrated solution. (more…)


Contact Us

Our experts can resolve your customer engagement issues

Book a free consultation with our expert and see why more than 25000 users across 50 countries trust Elision for their communication needs.
Contact Us