How to Optimize Your Omnichannel Strategy?

Optimize Your Omnichannel Strategy

How to Optimize Your Omnichannel Strategy?

In modern times, many businesses and brands have adopted and executed the omnichannel approach for providing a seamless customer experience. However, most of these businesses do not have a proper plan chalked out for the omnichannel approach. In order to deliver the customer experience that your customers expect from you, it is crucial to plan well in advance as to how the channels will function, their management and quality checks for efficiency.

What is the omnichannel strategy?

Omnichannel strategy is a way or means used by organizations to improve customer experience. Read More

Unified Communication Solution: A Quick Guide

Unified Communication Solution A Quick Guide

Unified Communication Solution: A Quick Guide

Business communication has become the lifeline of different businesses. The reliability and versatility of business communication solutions define the success or failure of any business. Unified communication solutions have become the need of the time in today’s competitive environment. There are many business owners that are ready to invest in unified communication solutions, but they are not really sure what it is actually! If you are one of them, fret not. This article will give you complete knowledge of unified communication solutions.

What is a unified communication? Read More

Top 4 Habits of Customer Centric Call Center

Top Habits of Customer-Centric Call Center

Top 4 Habits of Customer Centric Call Center

Companies and call centers invest a lot to keep customers happy. Customers seek for better services and not cheaper prices really. According to one of the statistics shared by the Thikjar, 55% of customers are ready to pay more to get better service. Yes, you read that right. Customers are looking for customer care support before and after the purchase. Nowadays, companies know the importance of happy customers and that is why they invest in the best call center software, integration of social media and other channels in the call center solution, train agents, and much more to do everything possible to increase customer satisfaction. Read More

Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

What strategies does a company use to determine the performance of its outbound call center? If they think that the number of calls is like a business-driven ideology, then they are overlooking their potential competitors. Outbound call center solutions enable companies to increase ROI while maximizing conversion rates.

Click to Call 

Do you know that the click-to-call feature can reduce dialing errors? Read More

Web Conferencing Solution and Its Benefits

Web Conferencing Solution and Its Benefits

Web Conferencing Solution and Its Benefits

Web conferencing solutions are pretty much in use by businesses these days. From web conferencing services to white label web conferencing software, everything is in-demand. Still, there are some businesses that don’t use it and yet not know the advantages of this powerful solution. This article sheds more light on this topic and the necessity of this solution.

What is a web conferencing solution?

It is a conferencing software or app which comes with a wide array of features. It can be accessed from any web browser as it is a web conferencing system. It allows participants to be part of a meeting or a conference via any device. Read More

WebRTC Solutions and Its Benefits

WebRTC Solutions and Its Benefits

VoIP technologies have enhanced personal and professional, both types of communication. There are some interesting VoIP solutions available in the market and those are making marks for sure. WebRTC is one of the leading VoIP technologies these days. There are so many interesting communication solutions, which are getting built in this VoIP development technology.

By using expert WebRTC development services, one can develop a solution to satisfy rich communication needs. Read More

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

Multi Tenant IP PBX Solution Empowers Businesses

The IP PBX solution is an alternative of the traditional PSTN based commercial PBX solution. There are many businesses all across the world that use the IP PBX solution. The multi tenant IP PBX solution is a step ahead in the telecom industry that appreciates the benefits of the IP PBX system. It provides the tenant support to the company, which is not available in the traditional PBX or normal IP PBX solution.

The business can flourish their business with the multi tenant IP PBX solution. The multi tenant IP PBX solution provides a complete system for consolidated communication and collaboration. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

Importance of High Availability Solutions

Importance of High Availability Solutions

Importance of High Availability Solutions

VoIP business is related to communication and collaboration. Each minute hundreds of calls take place. The success of the VoIP business is pretty much dependent on the availability of the services which rely on up time of the server(s). Here, the up time means the time during which the service of the VoIP service provider or VoIP solution user stays up and running. For example, the call centers use the call center solution to run calling campaigns. If the call center solution goes down, all campaigns get stopped and it can result in major loss for the call centers. Likewise in other VoIP solutions and businesses as well the availability of the solutions is really crucial. The VoIP solutions keep functioning if Data, Signaling and web components work well.

The service providers provide robust and secure VoIP solutions, but it is possible that some issues occur such as, hardware failure, network connectivity issue, etc. Read More

Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier

Top 7 Voice and Video Solutions

Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier

We, Elision, are one of the pioneer service providers in the VoIP industry. Since 2007, we have been catering to many businesses with our next generation voice and video solutions. We always take pride in our innovative VoIP solutions, which have been in lifeline of many businesses. In this article, I would like to brief top 7 voice and video solutions of Elision:

Dialshree: Call Center Solution

It is a complete contact center solution which supports all different modes of communication. The Dialshree, call center software is furnished with all advanced features. Also, it is a completely scalable solution, i.e., it can get scaled up with more agent seats as well as any third party APIs can be integrated within this call center solution. Read More