Top Reasons to Use DialShree Call Center Solution in India
DialShree call center solution is popular all across the globe. Hundreds of call centers and small to large scaled businesses are using it to run their inbound, outbound, and blended campaigns. As DialShree has become a global name, many Indian call centers and companies often ask us, is it still an ideal call center solution for Indian businesses?
How to Reduce Expenses of Call Center?
Similar to any other business, reducing expenses is one of the prime focuses of call centers. Reducing expenses directly results in increasing returns over investment (ROI). There are many strategies a call center can adopt to reduce the expenses and in this article, we will talk about the top strategies, which help call centers to reduce costs significantly.
1. Choose between in-house call center software vs. call center service
Why Businesses Need an In-house Call Center?
Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.
Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. Read More
How to Take Advantage of Omnichannel Call Center Solution?
Traditionally, call centers used to use a call center software solution with a single channel of communication, which is, voice calling. However, in modern times, there are many innovative features that are introduced in this software. The omnichannel call center solution is the most innovative and also the most popular software these days. There are many benefits to using it. By using this type of call center solution, you can give support to your customers through multiple communication channels, including, but not limited to: Read More
Why You Must Shift to Cloud Call Center Solution?
Cloud call center solutions are in use for ages, but now people are adopting it massively. If you are still thinking about whether you should shift to a cloud call center solution or not, this article will help you resolve this dilemma.
In this article, you will learn about the top 5 reasons to shift to a cloud call center solution:
1. Go remote or onsite, whichever approach you like
Use Cases of Video Conferencing in Healthcare Industry
Video conferencing solutions are used in all different industry verticals. It is an amazing tool for remote communication and collaboration. One of the industries which can leverage a plethora of benefits by using this software is the healthcare industry.
There are many articles written on the benefits of a video conferencing solution for the health care industry. Thus, we are not going to repeat the same. Read More
Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?
A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.
- Access call center solution via VPN (Virtual Private Network)
- Use cloud call center solution
Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More
Tips to Use Skills based Routing Efficiently
Almost all modern call center software is equipped with a variety of call routing rules to increase agents’ productivity and customer satisfaction. Skill based routing is one of the advanced call routing features that will let you utilize the full potential of your agents. That’s the reason almost all call center solutions come with this feature.
Having skill based routing feature doesn’t finish your job. You have to take certain steps to make the most out of it. To help you assure that you use your skill based routing efficiently. Here is a step wise guide. Read More
DialShree Mobi and Its Top Benefits
DialShree Mobi has started benefiting businesses that use call center solution and want to take advantage of a remote working model. In this article, you will learn more about it.
What Is DialShree Mobi?
It is a call center dialer mobile app. It is one of the leading mobile applications available for the call centers and similar businesses that run inbound and outbound calling campaigns.
DialShree Mobi is now also available in the Google Play Store and registered DialShree Mobi users can start using it to run inbound and outbound calling campaigns via their Android phone. Read More
Top Benefits of Video Conferencing Solution during the Pandemic
It is pretty evident that Coronavirus is here to stay. Nobody knows how long will it take to get rid of this deadly virus, but one thing is pretty clear that we all need to learn to live with this virus. In many parts of the world, lockdown is lifted. Each government has enforced different safety measurements such as work with half of the workforce and avoiding visitors as much as possible. Even if lockdowns are lifted, people prefer to stay in their houses to be safe. Here, video conferencing solutions have come up as saviors for many businesses. Read More