VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

VoIP SoftSWITCH Solution Flourishes VoIP Calling Business

The VoIP industry is taking over milestones of ultimate success and all thanks to enterprise grade features and a plethora of benefits one may get by using the VoIP Phone system. The VoIP calling business can be run with software or hardware based routing and call control solutions by the ITSPs and VoIP service providers. The VoIP Softswitch is a software solution that can be used by the VoIP phone service providers.

The VoIP Softswitch solution has empowered many ITSPs and VoIP service providers with its abundant benefits. Let’s unveil how VoIP softswitch solution flourishes the VoIP calling business.

1. Build a scalable and secure solution

The VoIP Softswitch can be developed on top of robust VoIP technologies such as Asterisk, FreeSWITCH, etc. The softswitch developed on top of this robust technology is a software based solution, which won’t require heavy hardware, wiring and other physical setup. Read More

Omnichannel VoIP Solution for a Complete Communication Ecosystem

Omnichannel VoIP Solution for a Complete Communication Ecosystem

Each business needs a complete communication system in place that supports day to day communication. Today’s consumers have been more demanding than ever before and to ensure a business can reach consumers from all possible channels, it requires better than before communication systems. Also, to support omnidirectional business communication cost effectively, a business requires omnichannel VoIP solutions.

The omnichannel VoIP solution offers a complete communication system for business. This VoIP solution is easy to use as it comes with an easy to use GUI based user panel. Imagine all you need is a single VoIP solution to support different modes of communication. Read More

How To Encash Holiday Season with Voice Broadcasting Solution?

How To Encash Holiday Season with Voice Broadcasting Solution?

Holiday season has started and this is the time to be prepared for the Christmas holiday season. You must ensure to put an approach in place to ensure that you take complete benefit of this holiday season. You can use Voice Broadcasting Solution for this. Wondering, how? Read on to get the answer.

1. Run a voice broadcasting campaign about greetings
Christmas and New Year are very important for a majority of people, including your customers. This is the correct time to greet your business associates and clients for a prosperous New Year. A personalized voice broadcasting campaign will work way better than sending an email or a text message. Read More

On-Premises vs. Cloud Solutions: Key Differences

Cloud vs On Premises Solution

On-Premises vs. Cloud Solutions: Key Differences

In IT realm, it is common to hear a question about cloud vs. on-premises solution. There is always a debate which one is better and which is not! The fact is, both are good at their own places and the real question is which is better for you. It highly depends on your preference, but to help you in process of making choice, today, we are going to share top 5 key differences between on-premises and cloud based solutions based on common factors.

1. Data Security
It is one of the most important factors to think about while we are talking about on premises solution and cloud based solution. In on-premises setup, your data, applications and other infrastructure will stay within your company premises or data center. On the other hand, in cloud setup, you are putting everything on a shared server aka cloud server. Read More

WebRTC vTiger Integration: Facts and Benefits

WebRTC vTiger Integration

WebRTC vTiger Integration: Facts and Benefits

vTiger CRM Solution
vTiger is most widely adopted CRM solution. It is an open source and it offers all simple to advanced CRM aka Customer Relationship Management features and functionalities to empower lead management as well as making lead conversion and lead nurturing process simpler and faster. It has both, paid and free CRM versions to offer.

WebRTC Solution
WebRTC introduced web browser based communication solution to support real time communication. Its full form is Web Real Time Communication which allows you to make audio and video call using your web browsers. Furthermore, the WebRTC solution also offers additional communication features such as Instant Messaging (chat), file share and image share support full fledged communication.

vTiger WebRTC Integration
We, Elisiontec, have introduced a service which combines power of these two powerful systems called vTiger CRM solution and WebRTC based communication solution. Read More

How Integration of VICIDIal and WebRTC Empowered Contact Centers?

VICIDIAl WebRTC Phone Integration Service

How Integration of VICIDIal and WebRTC Empowered Contact Centers?

VICIDial is well known open source call center software. It has been in use by many small to large scaled contact centers for their business for many years. There are many evolutions made by the VoIP developers to improve the functional and operational module of VICIDial with the VICIDial customization services. One of the latest and in trend innovation in this field is integration of WebRTC and VICIDial. The WebRTC provides a communication tool to exchange voice, video and/or data in real time using a web browser. The integration of VICIDial and WebRTC has empowered many contact centers. How? Let’s unveil.

The WebRTC solution which is also known as WebRTC client or WebRTC based phone or WebRTC Phone works directly from a web browser and as it is integrated with the VICIDial solution, the agents can utilize both, WebRTC and VICIDial in a streamlined manner.

Top 3 benefits of WebRTC and VICIDial Solution Integration: Read More

Elision’s Custom VICIDial Module Empowered ‘Remote Agent’ Work Model

VICIDial Custom Module - Elisiontec

Elision’s Custom VICIDial Module Empowered ‘Remote Agent’ Work Model

Remote Agent is a growing trend in the call center industry and many call centers have started supporting that due to multiple benefits it offers which include:

  • Wider access to talented call center agents to choose for your own call center
  • No issue of Human Resource management
  • Save money on infrastructure expense to support onsite staff
  • Save money for physical space
  • And more

These call centers use one or another call center software to streamline their work with the onsite and remote agents. The call center software not only makes things well organized, but also makes it automated, fast and tractable. The VICIDial is one of the most commonly used contact center solution across the globe. Read More

Code Blue Solution: Emergency Alert System for Hospitals

Code Blue Solution: Emergency Alert System for Hospitals

An emergency is an unavoidable circumstance which can occur any time. Thus, we all need to be armed with the latest tools and technologies to deal with the emergency with the least damage and quick rescue. Hospitals serve many patients at the same time. The patients can’t move fast in case of emergency. Thus, it is mandatory to have everything in place to ensure the quickest possible rescue. The Code Blue: Emergency Alert solution can work miraculously for the hospitals.

Let me share, how does it work?

  • The Code Blue Emergency Alert solution is a telephonic system developed by Elision Technologies Pvt. Ltd.
  • It creates different groups of relevant people and assigns an extension to each of them. Each group is given a name with a color code. For example, the cardiac specialist group has an assigned extension 701 and given the name “Blue”.
  • In case of emergency, just a single extension call will inform everyone in that extension group. Following earlier example, the call on 701 will inform everyone in the group called Blue. This group may have doctors, nurses, and other staff
  • Once they are informed, they may start doing the rescue work such as getting medicine or operation theatre, etc. ready.

Read More

Explore the Next Generation Telecom Solution with Multi-Tenant PBX Solution

Explore the Next Generation Telecom Solution with Multi-Tenant PBX Solution

If you are in the IT business, you can clearly understand why it is highly important to adopt the VoIP solutions and the PBX solution nowadays. Be it healthcare business or hosted services, if you are a Multi-Tenant PBX service provider, you will always be in the limelight. The best thing about this solution is, one can start a business as a PBX service provider and avail the service at a really cost-effective price, and the maintenance of this solution is really easy. With the help of Multi-tenant IP PBX solution, different branches can collaborate and integrate a seamless communication mechanism. This is the ultimate solution with the help of which, one can manage the whole communication solution from a central location or office.

Before going to discuss the advantage of Multi-tenant PBX services, we need to know what Multi-tenant PBX solution actually is! The Multi-tenant PBX solution refers to the software based solution, which can be deployed on your server that is residing on a server at your premises or on the cloud. The solution is not at all restricted with any one option. Read More

CRM System and Call Center Solution Integration: Top 5 Benefits

CRM System and Call Center Solution Integration: Top 5 Benefits

The customer is now in the focal point of any business, no matter what industry it is. This has increased the demand of customer care and customer support centers. There are many call centers, customer support centers and customer care centers who work 365*24*7 to ensure the best user experience. Any of the earlier mentioned customer care center will require 2 main solutions to give the best possible user experience:

  1. Call Center Solution
  2. CRM (Customer Relationship Management) system

Read More