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Category Archives: VoIP solutions

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Top Benefits of Video Conferencing Solution during the Pandemic

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Top Benefits of Video Conferencing Solution during the Pandemic

It is pretty evident that Coronavirus is here to stay. Nobody knows how long will it take to get rid of this deadly virus, but one thing is pretty clear that we all need to learn to live with this virus. In many parts of the world, lockdown is lifted.

Each government has enforced different safety measurements such as work with half of the workforce and avoiding visitors as much as possible. Even if lockdowns are lifted, people prefer to stay in their houses to be safe. Here, video conferencing solutions have come up as saviors for many businesses.

A feature rich video conferencing solution such as MassMeet is not only empowering businesses to combat the COVID 19 pandemic, but it is also benefiting them in multiple ways. Let me share the top pros of using a video conferencing solution, which is a web-based solution.

1. Ongoing communication

One of the safety measures to stay safe from COVID 19 is keeping social distance. Another one is wearing masks to stay safe and keep others safe as well. Business communication by following these two safety measures is difficult. The companies cannot effectively communicate with team members or with customers, partners, vendors, etc.

A video conferencing solution can be very effective in dealing with the situation. Everyone can open a web app of video conferencing solutions such as MassMeet and attend a video conference. Social distance is maintained pretty well and nobody needs to wear a mask as they can attend a video conference from their houses. This helps in keeping communication ongoing and of course effective.

2. Business does not stop

Communication is an inseparable part of any business. COVID 19 has changed the business communication used to take place. More and more businesses have started adopting web conferencing solutions that offer a wide array of features to run a video conference.

The video conferencing solution makes sure that businesses can keep the communication going on, take the required decisions, entice more customers, and convert more leads.

3. Cost-effective solution

A video conferencing solution is available at very affordable rates these days. You can use monthly video conferencing services or you can also get a white label video conferencing solution such as MassMeet at very budget friendly rates.

Moreover, the advanced video conferencing solutions are easy to use and manage, thus, you do not need to pay for ongoing technical support until and unless there are multiple users and you deal with certain technical issues. Moreover, maintenance cost is minimal to null for this kind of video conferencing solution.

Conclusion

Video conferencing solutions have introduced a more engaging and safer way of communication to the businesses. Professionals can keep running their business and take advantage of ongoing communications using these software solutions and that also in their budget. The pandemic combating is made easy by such powerful communication solutions.

We, at Elision, offer the most advanced yet affordable video conferencing solution, called, MassMeet. To know more and book a demo, contact us.

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Why Call Centers Must Use Data Verification?

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Importance of Call Centers Must Use Data Verification

Call centers need to deal with massive data in their day to day operations. Each call and each conversation are important in a call center. This is the reason, call centers invest heavily in talented agents and the best call center solution. Furthermore, call centers invest in ongoing training of their team and upgrading their tools and processes.

Do you know call centers can further excel in the performance by using the Data Verification module?

In fact, it is very much important to use it.

Data Verification is an add-on, which can be added to a call center solution. It verifies each lead, specifically, phone number and email address for its existence. It verifies its correctness.

There are many reasons a call center must invest in it, let me share the top reasons in detail.

1. Save resources

The normal process carried out in a call center is, all contacts get added in the call center solution with an auto dialer such as a predictive dialer. The call center dialer attempts to call each number added in the lead list to be contacted. Even if there is a fake number, the call center dialer will try to contact that as well by dialing it.

This will waste the efficiency of the call center software by calling a fake number. If during this time, an agent is free and waiting for the next call, this will waste his time. This way, multiple resources get wasted if call centers call fake numbers or the numbers that are wrong, for example, one digit is missing in a phone number.

By using the Data Verification add-on, all fake numbers can be removed from the lead list. Thus, the call center dialer will only call real numbers, and agents will also be occupied on the live calls. This is how multiple resources can not only be saved, but also better utilized.

2. Define better campaigns

The Data Verification add-on not only offers phone number verification, but it also gives much more information related to it. For example, one can get to know the country, region, country code, international calling format, and international calling possibility, carrier, type of the number such as landline, mobile, or VoIP, and much more information. This information can be used to group these numbers and run more specific and strategic campaigns.

3. To enjoy lifetime benefits in a one-time cost

As mentioned earlier, Data Verification is an add-on for a call center solution. It means one can get it with a one-time cost. Once this add-on is added in the call center software, the call center can verify the phone number and email address on an ongoing basis. Thus, by investing once in it, you can enjoy lifetime benefits.

Data Verification is not just an add-on, but it is a whole functional solution that can be integrated into the call center software to benefit call centers. We have this powerful solution to benefit your call center. To know more about it, contact us.

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How to Identify Customer Pain Points in Call Center?

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Identify Customer Pain Points in Call Center

The major responsibility each call center needs to handle is satisfying customers. In this era of having too many competitors, a pool of information, and rapidly changing demands, it is not easy to delight a customer. The call centers need to walk a long way for that.

Along with acquiring a talented team and feature-rich call center solution, the call center also needs to take many important steps. One of them is identifying major pain points of customers. Knowing their problems aka pain points help in taking effective steps to remove or reduce the pain points and improve customer satisfaction.

In this article, I will share the top tips that will help you identify the customer pain points:

1. Know your customers and give personalized services

A call center caters to many customers. Each customer might not be the same. Thus, giving the same responses and using the same way of customer handling might not be effective. A more strategic and effective approach would be grouping customers based on various factors by knowing them.

By doing this, you can create different personalized call scripts to attend different types of customers. Moreover, you can also use different types of call routing rules as per the group of customers.

2. Use KPIs to identify the pain points

The call center solutions often provide different KPIs (Key Performance Indicators), which can be used to monitor various performance indicators. Usually, the reports section in the call center solution provides these KPIs and the required data. In this case, to identify customer pain points, you need to look for the following metrics:

  1. Call abandoned ratio
  2. Average call waiting time
  3. Average call hold time

All these three metrics are correlated and often display a clear fact that the number of agents is not sufficient to handle the call volume. Also, it indicates that agents need further training to cater to the customers.

3. Take extra steps to remove customer pain points

If you really care for your customers, you need to walk extra miles and it is worth it for sure. The call centers win with the volume of customers and that is why it is necessary to put extra effort into removing customer pain points. One of the common concerns of the customers is that the agents are not skilled enough to handle their issues and questions. In this case, training agents about the products to acquire better knowledge can be very helpful.

Moreover, the call centers can invest in call center CRM integration, so agents can know the customer issues and customer behavior with the complete record of him and that way cater to him better.

4. Ask customers what are their pain points

There is nothing wrong to ask customers about their experience with the services you provide and what more they expect from you. A call center solution offers a survey module, which can be used to run a survey and ask customers about their preferences and suggestion. Based on the survey, practical suggestions can be used to further enhance customer care services.

If you are looking for a call center solution that can help you remove these pain points, contact us.

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Why Is It Necessary to Adopt Work from Home Model for Call Centers Presently?

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Adopting Work from Home Model for Call Centers Is Must

The whole world is fighting against never thought before the pandemic. The pandemic occurs once in a hundred years or more. It makes everyone clueless and helpless. In this era, when the world is so advanced in technology and science, not finding a cure for the COVID 19 is sad. However, we cannot do much about it. All we need to do is wait for the vaccine and take steps to stay safe and keep others safe.

As an effective solution, many governments are applying lockdowns. On the other hand, some countries have given permission to operate to businesses with predefined strict guidelines. By keeping the present situation in mind, it has become necessary for businesses to move remote and call centers are not an exception.

Generally, call centers work on-premises and there are many reasons to push call centers in an in-house environment. However, by keeping the current situation in mind, it has become necessary for the call centers to adopt the work from home model. If you run a call center and not yet sure to go remote, here are the top 3 reasons to do that.

1. To keep a business running steadily

The situation in all countries varies from time to time. The countries which have controlled the virus completely are now again facing its spread. As per the situation, the government takes steps. For example, some countries have extended lockdowns for months and in some countries, the government removes or relaxes lockdowns and impose it again.

In this type of situation, it is difficult to keep operations running with an in-house call center. Thus, using a call center solution that can be accessed remotely or by moving it to the cloud, one can keep business running. The call center does not need to worry about the relaxed and imposed lockdowns and disruptions caused because of it.

2. To keep everyone safe

COVID 19 is a contagious disease. The virus can live on different surfaces for days. If you run an on-premise call center and if a single person comes to the agent got infected by the Coronavirus, he will infect a majority of the staff members.

Even if you keep all the safety measures, someone may get infected from the locality where he lives or during the commute and infect the rest. Thus, it is better to use a remote call center solution and let agents and supervisors work from home. This helps in keeping everyone safe.

3. To reduce expenses

To run an in-house call center, there is anyways the cost involved in human resource management, infrastructure maintenance, electricity, beverages, etc. In addition, almost all governments have given certain safety guidelines which include the following:

  • Sanitizing the office meticulously regularly
  • Keeping sanitizer and other hygiene precautions
  • Assuring staff wear masks
  • And more

To follow these safety measures, the call centers need to invest even more than the regular expenses. By moving remote, these expenses could be eliminated, plus, you will not be responsible for the safety of the team.

In a nutshell, it is necessary to move remote as the pandemic will not disappear so fast.

If you want to move your call center remote, we can help you. Contact us to know how.

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Elision Launched DialShree Mobi for Efficient Remote Work

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Elision Launched DialShree Mobi for Efficient Remote Work

We are glad to share the launch of “DialShree Mobi”, which is a mobile phone app for the agents. This app is available for the DialShree: Call Center Solution users.

The time has been shifting and this shift is increasing the demand for business mobility. The call center industry is not an exception here.

There are many call centers that work in a virtual environment for many years to leverage the benefits of a virtual call center. On the other hand, some situations such as natural disasters, manmade catastrophes, pandemic, etc. are increasing the need for a virtual setup of the call center so it can be accessed remotely as and when needed.

DialShree Mobile App

The cloud call center solution is available, but what about having an even more flexible solution? The call center software is often mobile friendly so it can be accessed from any device, but what about having a mobile app?

We, Elision, are proud to be one of those rare call center solution providers that offer a mobile app for their call center software users. We have released our first version of the DialShree mobile application, namely, DialShree Mobi.

This mobile app is available for agents now onwards. The agents can install this call center dialer app on their smartphone and log in to it with their credentials. It has all features an agent needs to handle a customer call. Let me explain in brief about the features one can get from our DialShree Mobi app.

Live Call Features:

An agent will have all the features to handle a call he is connected with. Below is the list of features made available to the agents:

  • Call pause and un-pause
  • Call requeue
  • Call park
  • Call park to an IVR
  • Call transfer
  • Transfer
  • Custom transfer
  • Call hang-up
  • Customer information

DialShree App Dialer

Call Script:

Agents can see and use the call script configured for this campaign by the supervisor.

Customer Form:

An agent can see and fill the customer form during a live call. Generally, in some campaigns, agents need to collect certain information from the customer. This form to collect information will be shown to the agent in this section.

Email:

If DialShree user has an omnichannel call center solution license, the agent will see an email module from which he can send an email to the customer. An agent can also access the saved email templates.

DialShree App EmailSMS:

If the users of the DialShree call center software have SMS add-on in their license, they will be able to send SMS to the customers during a live call.

WhatsApp:

If the DialShree users have integrated WhatsApp business account, they can also send WhatsApp message with all the features available in the web WhatsApp from this screen of the DialShree Mobi.

If DialShree users do not use an omnichannel call center software or do not have any of the SMS, Email, or WhatsApp modules, they will have all other features in their DialShree Mobi App.

To know more about the app and to get this app for free, contact us NOW!

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WhatsApp Messaging: Necessary Communication Channel in Call Center during Pandemic

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WhatsApp Messaging- Vital Communication Channel during Pandemic

Coronavirus spread has proven to be fatal in many countries. Not only lives are hampered, but also the economy is hampered. The governments are focusing on the health of people and it is necessary as well. On the other hand, we, being business people, can focus on the other part that is also getting damaged seriously because of the COVID 19 pandemic.

I am talking about the economy. The businesses need to make decisions and execute to identify the possible opportunities and before that stabilizing the routine workflow must be our focus. We, being one of the leading unified communication provider companies, focus on providing robust, secure, and scalable omnichannel solutions.

We have set up many call centers on the cloud by offering a secure cloud call center solution to our clients. Based on our observation and research, we are going to share some useful tips for you. If you are in the call center industry, you need to know this to gain assured benefits.

WhatsApp is one of the communication channels offered in an omnichannel call center solution. This communication channel is necessary to use during the COVID 19 pandemic. Here is why:

1. Serve customers on the preferred mode of communication

Generally, people call in for their concerns. However, with a shift in human nature due to technology, it has been proved that people love WhatsApp messaging. The call center WhatsApp integration lets your customer not only send messages, but also use rich media such as image share, document share, etc. via WhatsApp message to the agent.

This mode of communication can let you delight your customers by using the mode of communication they prefer. You, too, can share rich media for a quick and enhanced response with the customers.

2. Reduce the stress on agents

Agents are humans as well and they might also feel panic because of the increasing spread of the world novel Coronavirus. Moreover, declining business due to COVID 19 may increase stress and threat to them. You can help relieve stress by letting them work from home with a cloud call center dialer and let them use WhatsApp as one of the communication channels.

At a time, an agent can communicate with more than one customer or prospect and that can help them improve their key performance indicators. This may help them feel secure in terms of the job security. You can also send WhatsApp messages to the agents to keep them motivated while working from home.

3. Keep customers informed with least efforts

Running a calling campaign to inform customers about the ongoing changes because of the changing laws and situations might not be feasible. It may waste a lot of resources. Running a voice broadcasting or SMS broadcasting campaign by using respective call center solution features might be one-way communication and can have repercussions.

Using WhatsApp messaging can help you inform customers in minimum time, plus, have a two-way conversation. This can also delight clients. If you are looking for a cloud call center software, remote work setup for your call center or call center WhatsApp integration, contact us NOW!

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Top Things to Focus during COVID 19 Crisis by Call Centers

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COVID 19 pandemic is not unknown anymore to anyone. Almost all countries are fighting against this virus and businesses are trying hard to keep their growth rate intact at least, if not growing. We have been working very closely with the call centers as we offer the most advanced call center solution, DialShree. Based on our immense experience, here are some of the top tips that we would like to share for call centers dealing with the COVID 19 crisis. If you are one of the businesses who are working from home with the cloud call center solution or cloud telephony based BCP (Business Continuity Process), then these tips will be really helpful to you. 1. FCR First Call Resolution has to be your most vital KPI these days. Regardless of the fact that you are receiving fewer calls or many calls, you have to keep the first call resolution ratio high these days. This may hamper the short call duration KPI, but it will be helpful in making sure the customer does not need to call again and again for the same issue he is facing. 2. Customer Care Give extra weight on customer care. You may add certain rules or policies to show how you value your customers. For example, if you are a collection company, then you can give some relaxation in the EMIs that need to be collected this month. Do whatever is possible to make sure your customers are happy and feel valued this time because there are many customers that have started cancelling the contracts due to multiple reasons. 3. Short Queue time This is very important for any call center to keep the call queues shorter. It is possible that because of the pandemic, many customers might be calling in, but it is necessary to attend them quickly and hear them out. Furthermore, giving a satisfactory answer is even more important. There can be many options to achieve a short queue time, so the customers do not need to stay on the call for quite long. For example, answer all frequently asked questions via IVR (Interactive Voice Response) feature so the customer does not need to wait for long. Also, the callback option can be given to the customer if the call queue is quite long. This will also help in shortening the call queues. 4. Prioritization of customers As mentioned earlier, it is possible that your call center might be facing a spike in the call volume. You might be receiving more calls than you do normally. In such a case, keeping a single call queue might not be a good idea. You must use one of the amazing features available in the advanced call center solution such as DialShree, called, prioritization. You can keep the priority customers in the priority queue, so they can be attended quickly and you can continue gaining business advantage from them. We have the most advanced call center solution that can help you deal with the pandemic more professionally. Furthermore, we can help you with the cloud call center dialer to access the whole system from the home. For more details, contact us.

COVID 19 pandemic is not unknown anymore to anyone. Almost all countries are fighting against this virus and businesses are trying hard to keep their growth rate intact at least, if not growing. We have been working very closely with the call centers as we offer the most advanced call center solution, DialShree.

Based on our immense experience, here are some of the top tips that we would like to share for call centers dealing with the COVID 19 crisis. If you are one of the businesses who are working from home with the cloud call center solution or cloud telephony based BCP (Business Continuity Process), then these tips will be really helpful to you.

1. FCR

First Call Resolution has to be your most vital KPI these days. Regardless of the fact that you are receiving fewer calls or many calls, you have to keep the first call resolution ratio high these days. This may hamper the short call duration KPI, but it will be helpful in making sure the customer does not need to call again and again for the same issue he is facing.

2. Customer Care

Give extra weight on customer care. You may add certain rules or policies to show how you value your customers. For example, if you are a collection company, then you can give some relaxation in the EMIs that need to be collected this month. Do whatever is possible to make sure your customers are happy and feel valued this time because there are many customers that have started cancelling the contracts due to multiple reasons.

3. Short Queue time

This is very important for any call center to keep the call queues shorter. It is possible that because of the pandemic, many customers might be calling in, but it is necessary to attend them quickly and hear them out. Furthermore, giving a satisfactory answer is even more important.

There can be many options to achieve a short queue time, so the customers do not need to stay on the call for quite long. For example, answer all frequently asked questions via IVR (Interactive Voice Response) feature so the customer does not need to wait for long. Also, the callback option can be given to the customer if the call queue is quite long. This will also help in shortening the call queues.

4. Prioritization of customers

As mentioned earlier, it is possible that your call center might be facing a spike in the call volume. You might be receiving more calls than you do normally. In such a case, keeping a single call queue might not be a good idea. You must use one of the amazing features available in the advanced call center solution such as DialShree, called, prioritization. You can keep the priority customers in the priority queue, so they can be attended quickly and you can continue gaining business advantage from them.

We have the most advanced call center solution that can help you deal with the pandemic more professionally. Furthermore, we can help you with the cloud call center dialer to access the whole system from the home. For more details, contact us.

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Take Your On-premises Call Center on Cloud with Our Help for Remote Work

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On-premises Call Center on Cloud Call Center

Coronavirus has brought the pandemic situation in the world. Millions of people are suffering directly or indirectly because of this virus. To save lives, a majority of governments across the globe has imposed lockdowns. This is affecting businesses and the economy. The solution is the “Work from Home” models.

For some industry verticals, it is not that complicated to shift the on-premises work environment to the cloud telephony one. For example, IT companies, digital marketing agencies, cloud support service providers, etc. can easily shift their operations remotely.

However, for some industries, it is quite challenging to shift work remotely. One of the industries of this kind is call centers. Generally, call centers are set up in a big office that has a specific infrastructure to provide the tools and software to agents and supervisors to take care of the ongoing work. The call centers find it quite difficult to shift the whole infrastructure remotely.

Elision Technologies Pvt. Ltd, more popularly known as Elision, can help you tackle this situation more efficiently by shifting your existing system to the cloud call center dialer. The call centers do not need to shift the whole infrastructure on the cloud so the agents can work remotely by taking advantage of cloud telephony.

Elision has developed an add-on, called, Remote Agent. This add-on can help call centers achieve Business Continuity Process (BCP) by setting up a cloud dialer. Without any hardware or infrastructure change, the call centers can move on the cloud.

There are three different approaches followed by Elision Technologies Pvt. Ltd to offer “Remote Call Center” to the call centers.

1. Remote access to the call center solution

The team of VoIP experts of the company will make the settings in a way that your agents and managers can open the call center software from their web browser. There can be two different ways of achieving this and one can choose the one. In this case, all agents and supervisors must have a laptop or computer systems and internet access with high bandwidth to access the system and take calls.

Read more details on this model here: Remote Agent Part 1

2. Remote access to the call center software and attend calls via mobile

This is the second option in which the call centers can be shifted remotely. All agents can access the cloud call center solution on their system at home and all calls will be routed to their mobile phone. They take calls on the phone and at the same time access all the features of the call center system. The major benefit of this model is it uses less bandwidth than option 1 explained above. Here as well the agents and managers will need to have a system and internet connection.

Read more details on this model here: Remote Agent Part 2

3. Attend calls via mobile, no remote access to the call center solution

In this case, all the calls will be routed to the mobile phone of the agents. They will be able to use features like call mute and un-mute, call hold, etc., which are available on the phone itself. They cannot use the features of the call center software. The major benefit of this model is that the agents and managers do not need to have a system and internet connection.

Read more details on this model here: Remote Agent Part 3

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Top 3 Elision Solutions to Beat COVID 19 Lockdown

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Top Elision Solutions to Beat COVID 19 Lockdown

COVID 19 cases are increasing all across the globe and to control it, many governments have announced lockdowns in different countries. During the lockdown, many businesses are taking advantage of digitization by enforcing the “Work from Home” model.

The “Work from Home” aka “Remote Work” model is not something professionals practice every day. Thus, it is creating some hurdles. These hurdles are reducing productivity. One of the major challenges faced by companies is the lack of communication or increasing expenses of communication.

We offer the best unified communication solutions which make business communication and collaboration faster and that also at affordable rates. In fact, internal communication can be completely free, by using these solutions.

We have multiple systems and we are going to talk about the top 3 unified communication solution which you can offer. Within a minimum turnaround time, our engineers will deploy the system so you can take its advantage during the Coronavirus related lockdowns or curfew.

1. DialShree: Omnichannel Call Center Solution

It is an omnichannel call center solution which supports the following communication channels:

  • Voice calls
  • Video calls
  • Conference calls
  • Screen sharing
  • Instant messaging (Chat)
  • WhatsApp
  • Facebook
  • Twitter

This is a perfect system for call centers or any organization that handles calls in large volumes. It has many amazing features to support remote work. Furthermore, we have developed a specific module, namely, Remote Agent module, which helps you provide a secure and reliable work from home model to your team. The agents can work even when there is no internet connection.

2. MassMeet: Video Conferencing Solution

It is a video conferencing solution that can be accessed via a web browser. It is mobile friendly. Thus, it can be accessed via any device. The video conferencing system can be used to conduct different meetings and calls when multiple people are involved.

It has various features to make communication more engaging. You can also assure that everyone is paying attention. The video conferencing software can be used by all businesses to handle regular meetings with team, customers, and prospects.

3. Voice and SMS Broadcasting Solution

The Coronavirus combating lockdown has created many issues along with the health issues. The businesses are dealing with multiple things and business compliances change by the government now and then to control the situation. For example, in many countries, the working hours of banks are changed. In this case, it is necessary to keep customers updated about the changing laws and their impact.

The voice broadcasting solution can be used to send a voice message which will be played to customers or audiences when they attend a call. If they do not attend the call in the first attempt, the call broadcasting aka voice broadcasting solution will attempt again. Likewise, the SMS broadcasting system will broadcast text messages to the users. Both systems will show detailed reports.

These are the top 3 solutions which can be really useful to businesses. Contact us to discuss more.

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Remote Work Model with Call Center Solution Part 3

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Remote Work Model with Call Center Solution Part 3

Call centers can work remotely with the same productivity by using a call center solution like DialShree and the “Remote Agent” add-on. There are 3 different approaches of using the call center solution to implement a successful “Remote Agent” model.

We had shared two approaches in the previous blog posts and today we will talk about the third approach of using the “Remote Agent” add-on and call center solution like DialShree to implement successful and productive “Work from Home” model.

This is the pure version of remote work as your agents can attend calls without log into the call center software on their phones.

How it works?

  • The call center supervisor needs to register all the agent phone numbers in the call center software. The supervisor will do the needful to map all the mobile numbers to the agent license so calls can be routed to the registered mobile number of the agent.
  • A supervisor needs to enable these numbers so they can receive calls. The supervisor can also disable a number or more if he wants to stop routing the calls to the agent(s).
  • Once the basics are done all incoming calls or dialed calls by the call center dialer will be routed to the mobile phone of the agent.
  • An agent needs to first pick up the call which is generated by the system. He has to keep that phone active and then customer calls will be routed to the agents.
  • The agent can pick up the calls and attend them as he usually does.
  • The calls will be logged into the call center software.

Pros of this approach:

  • Agents can work proficiently with high productivity even if they do not have a laptop or computer.
  • Agents can work even if they do not have access to the internet
  • Agents do not need to have a softphone or Webphone to take calls.

Cons of this approach:

  • Agent cannot see the details of the customer as he can in a call center solution screen. With call center CRM integration complete information of the customer is made available to give a personalized response which is not possible with this approach.
  • Agent cannot access any feature available in the call center solution such as call transfer, call script, etc.
  • Agent cannot add a disposition after the call. In this case, there will be a default “Disposition” which will be logged into the system.
  • If the call of the system will be disconnected, the agent will not be able to receive calls until he is connected again with the system. In some countries, telecom companies disconnect the calls after the duration of an hour of one and a half hours. In this case, the agent has to reconnect again and again.
  • If the agent has any issue with his telephone network, then voice quality can be hampered.

We can help you in the selection of the best model of implementing the “Remote Agent” for BCP (Business Continuity Process) and implementation of the same. For more details, contact us.

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