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Category Archives: VoIP Products

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Elision Will Exhibit Custom Product Development Services at GITEX 2022

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Elision Will Exhibit Custom Product Development Services at GITEX 2022

We, Elision Technologies Pvt. Ltd, are going to participate in one of the leading Asian tradeshows and events, GITEX Global 2022 as one of the exhibitors. We cordially invite you to visit our stall in GITEX to create a win-win opportunity for your and our ventures.

Our team will be available to greet you at stand number: H6A-3 from 10 Oct to 14 Oct 2022.

Our team will exhibit our major offerings, channel partnership, and other business opportunities to our stand visitors. To explore more about the major offerings that we will exhibit at GITEX are covered in our recent news.

We are excited to share that one of the offerings that we will showcase during our exhibition at GITEX is our custom product development services.

We provide telecom product development and related services to our clients. We have around 15 years of experience in the telephony and unified communication solution development industry. We have developed multiple products for our business and for our global customers.

Using our years of experience, we are going to help businesses that are interested in building the best telephony products. We can build omnichannel teleco solutions for our clients that want to capture the ever-increasing VoIP and telephony market.

We also provide customization and maintenance services for telecom products with our dedicated team of telephony experts and VoIP specialists. We also provide product success service with our VoIP consultancy and other offerings to benefit our clients.

We follow the Agile approach to develop custom product development services with customized features. This will help you reduce the time to market and reach your clients early to start generating revenue.

Our representatives will discuss about our expertise in custom telecom product development to our stand visitors in GITEX Global 2022. We will also discuss the business needs and channel partnership opportunities with the visitors to create mutually beneficial grounds.

We invite you to meet our team at GITEX.

About GITEX Global 2022

It is one of the leading business events and tradeshows that take place in Dubai world trade center in October. It invites thousands of visitors and exhibitors in different Asian countries to come forward and exchange business, ideas, and knowledge. It also holds some interesting keynote sessions, games, etc. to benefit the expo visitors and exhibitors. It is a perfect place to explore all the trending technologies in the world.

About Elision Technologies Pvt. Ltd

We are one of the leading unified telephony and omnichannel VoIP communication solution development company. We provide the best VoIP products that are driven by artificial intelligence. We also provide consultation, development, customization, support, and maintenance services for custom telephony products.  We have expertise in all major VoIP development technologies and platforms. We have been building custom features and innovative telephony products for almost 15 years.

Our team is going to showcase our services to our booth visitors in GITEX. If you have any questions or want to know more, contact us.

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Benefits of Using Secure IVR of DialShree: Call Center Solution in Banks

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Benefits of Using Secure IVR of DialShree

DialShree is a popular call center solution, which is used in all industry verticals. It has a wide array of features and each feature is crafted with an excellent and advanced functional logic. Therefore, even a standard feature of DialShree: call center solution provides superior functionalities.

In this blog, we will share how an IVR (Interactive Voice Response) feature available in the call center solution, DialShree benefits banks in multiple ways.

PCI Compliance and other security norms

  • Banks and all other organizations that include financial transactions need to follow PCI compliance.
  • IVR feature along with other features offered in the DialShree, call center solution for banks are PCI compliant.
  • All transactions carried out using IVR of this call center software encrypt sensitive data to provide the highest security.
  • This call center solution also integrates worldline.com to provide further security and comply with the PCI rules defined for banks and the finance industry.

Automated operations

IVR of DialShree automates multiple operations. Customers do not need to wait in the call queue to get connected with the bank representative to take some important and in some cases, emergency action such as:

  • Hot marking a credit card or a debit card
  • Disabling a net banking account
  • Canceling a cheque
  • Reporting a transaction
  • Checking account balance
  • Requesting a passbook or cheque-book
  • Requesting a new debit card
  • Fetching last 10 transaction
  • And more

Improved customer satisfaction

  • With this feature of the DialShree: call center solution, customers can take multiple operations autonomously. They do not need to wait in the call queue and they also do not need to visit the branch office.
  • Customers can also request a call back in case they need to talk to the bank representative. In this case, this call center solution automatically calls the customer who requested a call back when the executive is available to take the call.
  • All these and multiple other functionalities supported by IVR of DialShree make the customer experience seamless and improve customer satisfaction.

Increase productivity and performance

  • As banking staff or agents do not need to stay on the line answering repetitive questions or taking some predefined actions, there is a lot of time saved.
  • The saved time can be used in running other campaigns like selling banking products using other features of the DialShree call center solution like predictive dialer, auto dialer, hotkeys, call script, etc. This can help in increasing productivity as well as performance and sales.
  • The call center CRM integration can further increase productivity and performance.

IVR can perform multiple other jobs

The IVR of this call center solution can perform many other actions like:

  • Connecting a customer to the right agent if required
  • Collecting feedback from the customer
  • Running a survey
  • Sending alerts, notifications, reminders, etc.
  • And many more

Conclusion

In summation, there is much an IVR feature can do for a bank and similar financial organization.

DialShree: call center solution has many amazing features along with an IVR. It has many more automation features like voice broadcasting, auto dialers, auto record update, etc. Contact us to book a free demo and consultation call to experience the power of all features of this call center solution.

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Which Are Must Have Tools for Agents Working from Home?

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Must Have Tools for Agents Working from Home

The pandemic has started taking a turn and the new strain of the Coronavirus has proven to be more dangerous. It is spreading the disease faster and there is much happening across the world because of COVID 19. Many countries have started shutting down their borders and many businesses have again switched their operational models to remote. If you are running a call center and going to operate remotely, then there are some tools, which your agents need to work productively.

In this blog, we will share major tools that are must to support agents working from home.

1. Hassle-free access to the call center solution

This is the fundamental need of agents as they need to work from home. The dialer aka call center solution should be easily accessible, so they can log in and work using it. The cloud call center solution is one option, which offers secure access to the call center software to remote agents. If you have on-premises servers, on which the dialer software is hosted, then you might not want to move it to the cloud. In this case, you can use the “Work from Home” add-on. This add-on can help you in accessing the call center solution from remote locations without compromising security. It also lets agents work in any condition.

To know more about work from home add-on, click here.

2. Flexibility to work without or with low bandwidth internet

The call center solution usually gets accessed via a web-based user interface. Therefore, agents need to have an internet connection to work on it. Moreover, the calls get carried out via an internet connection. This increases the need of high bandwidth internet. All agents might not be able to arrange high bandwidth internet. Therefore, it is necessary to focus on other options that let agents work even with no internet or a connection with low bandwidth. The option here is the “Work from Home” add-on. It lets agents work in both conditions using low bandwidth or no internet connection.

3. Mobile app of the call center dialer

Some agents might not have a laptop or a computer. In that case, they need to use their smartphones to operate remotely. The agent panel of the call center solution has to be mobile-friendly, so agents can access its features with ease on mobile devices. Other than that, a more important thing is, a call center should have a mobile app to simplify the access of the dialer using smartphones. For example, our DialShree Mobi is a perfect solution that can be used to access all features of the agent panel via the app and work productively.

4. Collaboration tools

When agents work from home, they may need more encouragement, engagement, and motivation. All this is possible with the collaboration tools. The call center solution offers internal chat and WhatsApp to communicate internally to assure the work goes seamlessly even with the work from home model.

If you do not have a call center solution or if you need any of the tools mentioned in this blog, contact us.

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How Hosted Call Center Solution Makes Earn More in Invest Less True?

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Hosted Call Center Solution Makes Earn More in Invest Less True

With none other than a hosted call center solution, you can earn more in less investment. This is true and in this blog, we will share how it can be proved. Are you ready to explore this amazing way of making more money within a minimum investment?

If you run a call center, collection agency, or a business, which uses a call center solution, this blog will help you know another side of the hosted call center software. You will know how it is the only software, which lets you make more money and at comparatively low cost compared to off shelve call center software.

Let’s explore the top ways it lets you earn more in less investment:

1. Access to Advanced Software with Minimum Investment

Hosted call center solution does not ask you to pay full license fees, which definitely make it a pocket-friendly solution. You can access and use the most advanced and expensive software such as an omnichannel call center solution at almost 10x times less cost by using a hosted call center solution. Furthermore, some hosted call center solution providers like us, Elision Technologies, offer a “Pay as You Go” model to minimize investment.

With the minimum investment, you can get the most advanced call center software, which can be used to run more efficient and effective campaigns.

2. Most Skilled Team in Minimum Investment

The hosted call center solution is a cloud call center solution. It means it can be accessed from anywhere, at any time. This gives you an open door to run a remote call center. You can hire agents across the globe to have a team of the most skilled agents. This will help you increase productivity.

You can reach more leads to convert them into paying customers. On the other hand, you can also serve your customers with the best in the industry customer care services. This is made possible by the feature-rich hosted call center solution and the most skilled team.

3. Run Business in a Profit Making Manner

The above-explained two points clarify how you can make more money using a call center solution while you invest a minimum in the software. Moving forward, by going completely remote, you can cut down costs and increase profit margin even further. Let’s see how.

  • As explained earlier, a hosted call center solution is a cloud call center solution. It means you will not need to invest in physical servers. This saves your server cost.
  • You can run a remote call center, which lets you save money on physical space, computers, headphones, the internet, etc.
  • You pay for what you use, which further reduces the cost of the call center software.

In a nutshell, there is a minimum investment, no expense, and increased revenues. This helps in running a business in a profit-making manner.

We offer a reliable and feature-rich hosted call center solution to our global customers. To know more about it, contact us.

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How DialShree Is Better than Open Source Call Center Solutions?

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DialShree Is Better Than Open Source Call Center Software

Call center solution has become predestined nowadays. Almost all businesses use it to handle one or more operations. In the market, there are many available options to choose from when a business decides to switch to or buy a new call center solution. Many people get inclined to use an open source call center solution such as VICIDial over any other option. However, for many reasons DialShree, one of the best call center solutions, is an ideal choice over any open source call center software.

In this article, we will share what makes DialShree an ideal choice over any open source call center solutions:

1. Unified communication channels

Unified communication means using all major communication channels to connect with a customer or a prospect. A call center solution that supports all unified communication channels is known as an omnichannel call center solution. DialShree is an omnichannel call center solution. It supports all modern and standard communication modes such as:

  • Voice calls
  • WhatsApp
  • Live chat
  • Facebook
  • Twitter
  • SMS
  • Email
  • Fax

The open source call center solutions cannot support these communication channels. For example, VICIDial customization can let businesses add new features, but all communication channels are not supported by this software. If a business invests in custom development to add these channels into an open source solution, then it would be really expensive compared to DialShree, which offers omnichannel contact center software at affordable rates.

2. Secure remote operations

DialShree offers a mobile app, which lets agents work from anywhere, at any time. Also, it offers a secure access call center solution via this mobile app. DialShree also has a Remote Agent module, which enables agents to work remotely in any circumstances.

On the other hand, open source call center solutions do not have a mobile app. They can only be used via VPN if remote access is needed. There are many concerns related to VPN access, which make it an unreliable option to use a call center solution remotely.

3. Affordable Rates

Many people choose open source call center software because those are available for free. However, if you would consider the cost of installation, customization, custom development, API integration, white labeling, etc., it would be a figure almost similar to the cost of the DialShree standard package. Moreover, DialShree is also available as a hosted call center solution. It makes it even more affordable for low budget businesses.

4. Other benefits

DialShree offers many benefits to its users. Some of the major benefits of DialShree call center solution over open source call center software are listed below:

  • Advanced features
  • Continuous development and innovations
  • One year free support service
  • Affordable packages
  • Upcoming features based on AI (Artificial Intelligence)
  • Large and diversified portfolio
  • And many more

In multiple ways, DialShree is an ideal call center solution compared to any other open source call center software. Contact us to know more about this software and to have a free demo.

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Cloud Call Center Solution vs. On-premises Call Center Solution

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Cloud Vs. On-Premises Call Center Solution

Call center solutions have proven their value in the past decade or two. Along with the traditional users of call center software such as call centers, many new industries have adopted this software by comprehending its worth. This made a revolutionary shift in the call center software development industry.

Many call center solutions were launched in the past decade and ultra-modern features are also introduced by the leading companies. This brought many choices to the buyers to confuse them enough. In this blog, we will discuss the two most popular types of call center solution these days:

  1. On-premises call center solution
  2. Cloud call center solution

After the end of this blog, you will have a clear understanding of each of this type of call center solution and you will be able to make the right choice.

Difference between an on-premises call center solution and cloud call center software:

1. Set up

The major difference between both is the way it gets set up. An on-premises call center solution gets set up within the company premises. You will have all the required hardware, servers, etc. within your company premises.

Cloud call center solution gets set up on the cloud spaces, also known as hosted cloud space. No hardware or servers are needed within the office building.

2. Secure remote access and management

On-premises solutions are configured to use within the company for security purposes. To access them securely from home, you need to invest additionally in securing its access via a VPN or getting other modules, which allow work from home without compromising security. Management of this type of software is difficult as your servers are in the company and cannot be customized remotely.

Cloud call center solutions usually have built-in security mechanisms as per the default hosted cloud security. Therefore, without investing in additionally, your agents can use the cloud call center solution remotely. Due to this characteristic, all companies offering call center software following the SaaS model are cloud call center solutions. It means if you are using a hosted call center solution, it is a cloud solution. As it is hosted on the cloud, it can also be managed remotely.

3. Scalability

On-pre call center solutions are scalable as it depends on the software. However, scaling up the software capacity can take a few days. Also, there is no flexibility to scale up and down as per the traffic with this type of call center software.

Cloud call center solutions are highly scalable. Within a few hours, it can be scaled up or down. Moreover, if you are using a hosted call center solution, you can choose to scale down the number of seats once traffic is down.

4. Expenses

As hardware and other infrastructure are in-house, it will cost more for maintenance than a cloud call center solution, which does not have any hardware to be maintained.

In terms of benefits, cloud call center solutions have more benefits to offer than on-premises call center software.

We offer both on-premises and cloud call center solutions. Contact us to know more about it.

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How an Integrated Call Center Solution Provides a Powerful Tool?

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Integrated Call Center Solution A Powerful Tool

Call center solution is used by companies or call centers to cater to customers. It helps in increasing revenues by retaining customers and attracting new business. Call center solutions usually come with some amazing features. However, competition and customer demands are increasing like anything. Thus, call centers need an integrated call center solution.

What is an integrated call center solution?

When one or more solutions or APIs are integrated into the call center solution, it is called an integrated solution.

Read this article to know more about the Importance of Integrations in a Call Center Solution

Now, let’s unveil how an integrated call center solution provides a powerful tool to call centers and how it benefits them:

1. Improve customer satisfaction

Customer satisfaction is vital to retain customers and maintain a positive brand of the business. Call center solution offers different features to handle customer concerns. However, traditional features might not provide enough functional capabilities. Thus, an integrated call center solution is needed.

A call center solution with integrated CRM solution lets agents provides personalized responses to the customers. This helps in increasing customer satisfaction by letting customers feel valued.

A call center solution can also have integrated communication channels such as:

  • SMS
  • Email
  • Facebook
  • Twitter
  • WhatsApp
  • And other communication channels

This integrated call center solution can support unified communication. It further satisfies customers by providing their preferred communication channels.

2. Empower internal collaboration

To provide a better experience to the customers, each call center also needs to empower internal communication and collaboration. A call center solution traditionally does not offer a way to communicate internally until and unless there is a feature of extension calling. Using third party communication channels can increase maintenance costs. Even if it is free, it may waste the time of agents as they need to switch back and forth between two different solutions. Thus, an integrated call center solution becomes vital.

Live chat widget can be integrated into the call center solution. It lets call centers use internal chat and external chat features. It means agents can communicate with customers via live chat. Moreover, team members can communicate with each other via this chat widget and that also without leaving call center software.

3. Increase productivity

The performance and productivity of agents are very much important in any call center. In fact, call center software is used to increase the productivity of the agents. Traditional features of call center solutions are limited and thus, it can let agents increase productivity to a certain level.

Thus, using an integrated solution becomes necessary. Various advanced features and functionalities help call centers to boost the productivity of agents. For example, call center WhatsApp integration adds WhatsApp as one more channel of communication. An agent can communicate with multiple contacts in parallel. This helps in boosting productivity.

These are three major ways an integrated call center solution empowers call centers by providing a powerful tool. There are many more benefits of using an integrated solution.

We offer DialShree: Contact Center Software loaded with all features. Moreover, it supports all the required features. Contact us to know more.

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Top VICIDial Services We Offer with Years of Experiences

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Top VICIDial Services by Elision

We, Elision Technologies Pvt. Ltd, have been catering to call centers for more than 13 years with different solutions and services. We have some proprietary solutions to offer such as DialShree: Omnichannel Call Center Software and we also offer services in different open source solutions. VICIDial is one of the open source solutions, we have expertise in.

For many years, we have been offering different services to VICIDial users. We have a team of experience VICIDial experts to benefit our customers. Along with generic installation, and VICIDial customization services, we also offer some exclusive services to our clients. In this article, we will share the top 3 services we offer with our years of experience and expertise in this open source call center software, called, VICIDial.

1. Call center CRM integration

VICIDial is a powerful call center solution, but it can become even more powerful by investing in call center CRM integration. We integrate any open source or third-party CRM (Customer Relationship Management) solution into VICIDial.

This integrated solution will let your agents deliver a personalized experience to your customers. This helps in increasing customer satisfaction and sales as well. We have been offering call center CRM integration for VICIDial solutions. Some of the popular VICIDial CRM integration services we have provided are as below:

  • VICIDial vTiger integration
  • VICIDial Salesforce integration
  • VICIDial Zoho integration
  • VICIDial SuiteCRM integration
  • VICIDial SugarCRM integration

2. API integration

Any business uses more than one solution to take care of different business operations. Some of them need to function in harmony. API integration of these software solutions with VICIDial provides a holistic solution. Moreover, it reduces manual efforts in managing and referring to multiple solutions.

One more reason for API integration with VICIDial can be increasing its functional capabilities. For example, API integration of different communication channels adds more communication modes into the VICIDial call center solution. Moreover, it helps in leveraging multiple other benefits related to an omnichannel call center solution. Some of the majorly used API integration of communication channels is as below:

  • SMS
  • Email
  • Fax
  • WhatsApp
  • Social media

3. Ready to use add-ons

As mentioned earlier, we have been catering to customers for many years with our VICIDial customization and other services. With our years of experience, we have identified some commonly used features and functionalities needed by the global VICIDial users. Thus, we have developed these features and functionalities as ready to use add-ons. Here is the list of VICIDial add-ons, which are ready to be integrated into your VICIDial call center software:

  • Soundboard Avatars
  • Disposition bucket
  • Hotkeys
  • Plug & Play APIs
  • Graphical reports
  • And many more

We are experts in VICIDial and we can provide any type of VICIDial customization services. We can build any functionality and we can integrate any APIs you need integration for. Moreover, we offer dedicated VICIDial expert hiring services as well. For more details, contact us.

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Top Reasons to Use DialShree Call Center Solution in India

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Reasons to Use DialShree Call Center Solution

DialShree call center solution is popular all across the globe. Hundreds of call centers and small to large scaled businesses are using it to run their inbound, outbound, and blended campaigns. As DialShree has become a global name, many Indian call centers and companies often ask us, is it still an ideal call center solution for Indian businesses?

Answer is yes. It is one of the top call center solutions India and there are many big brands that use it to run their call center campaigns.

Check our clientele for more details.

In this article, you will learn about the top 6 facts, which make DialShree an ideal call center solution India.

1. Follows TRAI Rules

We, Elision, have been offering call center software and other related services to different call centers and organizations for more than 12 years in India. Some big names are also using this software. We understand TRAI (Telecom Regulatory Authority India) rules and we have built this software based on that. Moreover, it also supports PRI lines, which need to be used in the Indian call center. We can set up this software by adhering to all TRAI rules.

2. On-site services available

We, Elision, have a team of expert VoIP developers and support engineers. We have been offering on-site installation and setup as well as support services to our clients. This can let customers enjoy on-site services as and when needed.

3. Solution and services both available

DialShree is an omnichannel call center solution, which is ready to use. One can buy its license as well as one can opt for monthly subscription-based services. We have launched call center services.

Read the news on call center service launch in India.

It means based on the required features and budget have, call centers and businesses can choose to buy this software or they can use monthly services. This further makes it the right choice for Indian businesses.

4. Competitive features

DialShree is renowned for its futuristic and competitive features. It was one of those call center software solutions that started offering unified communication channels early. Currently, it supports all communication channels. Thus, it is an omnichannel call center solution. It has many competitive features and we keep on adding more to make sure our customers always stay ahead of the competition.

5. Stay ahead of the curve

In a business, it is necessary to stay ahead of the competition. We understand this and thus, we invest in developing new features and functionalities for this best call center solution India. Currently, our team is working on chatbot development based on artificial intelligence and there are many amazing features coming for DialShree users.

6. Turnkey solution

We are one of those rare providers that offer both, call center software and hardware. This will help you stay stress-free on getting hardware from different vendors and managing both.

In conclusion, from all aspects, DialShree is an ideal call center solution for any Indian business. Contact us for a demo and more details.

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How to Reduce Expenses of Call Center?

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Tips to Reduce Expenses of Call Center

Similar to any other business, reducing expenses is one of the prime focuses of call centers. Reducing expenses directly results in increasing returns over investment (ROI). There are many strategies a call center can adopt to reduce the expenses and in this article, we will talk about the top strategies, which help call centers to reduce costs significantly.

1. Choose between in-house call center software vs. call center service

To run a call center, but obviously, you cannot continue using the traditional telephony method. You need a feature-rich call center solution. To get this software, so you can run call center campaigns, call centers have two options:

  1. Buy a call center software or
  2. Rent a call center solution using call center services

General approach though by call center owners is buying this software. However, think of your need and other expenses related to it such as hosting costs, maintenance costs, etc. Based on this, you need to make a choice. Compare the total cost of both approaches and calculate the ROI and based on that make the right decision. Do not just go for whatever option everyone chooses.

2. Hire skilled agents

In a call center, first call resolution, customer satisfaction ratio, and many other KPIs are under the control of your agents. Thus, you have to have experienced and skilled agents. Based on the campaigns you run, KPIs you focus, and services or products you offer, define recruitment criteria. According to these recruitment criteria, hire agents to make sure call per cost and other expenses stay under control.

3. Use unified communication

Traditionally, call centers used to use audio calling for customer support and to reach out to prospects to generate sales. However, this is not the case any longer. Omnichannel call center solutions are launched in the market and there are many call centers and businesses, which have started using them.

As per the shared details by Aberdeen Group, businesses using unified communication channels in their call centers enjoy 9.5 % direct growth compared to 3.5% of the companies, which do not use an omnichannel call center solution. Thus, implementing multiple communication channels can help you reduce expenses.

4. Train team

Even if you have skilled and experienced agents, it is pretty normal that they lack some of the required skills. For example, some agents can perform exceptionally well with predictive dialer driven campaigns and some cannot perform for that at all. Some are masters in achieving first call resolution and some are not.

In conclusion, each agent may lack certain skills and he can definitely improve if the correct training is provided. Thus, you must invest resources in providing the best training by grouping agents based on the weak points. As mentioned earlier, skilled agents will definitely bring down costs.

These are the top tips you can follow to reduce the expenses of your call center. We offer both, call center services and omnichannel call center solution. Contact us for more details.

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