Cloud Call Center Solution vs. On-premises Call Center Solution
Call center solutions have proven their value in the past decade or two. Along with the traditional users of call center software such as call centers, many new industries have adopted this software by comprehending its worth. This made a revolutionary shift in the call center software development industry. Many call center solutions were launched in the past decade and ultra-modern features are also introduced by the leading companies. This brought many choices to the buyers to confuse them enough. In this blog, we will discuss the two most popular types of call center solution these days: Read More
How an Integrated Call Center Solution Provides a Powerful Tool?
Call center solution is used by companies or call centers to cater to customers. It helps in increasing revenues by retaining customers and attracting new business. Call center solutions usually come with some amazing features. However, competition and customer demands are increasing like anything. Thus, call centers need an integrated call center solution.
What is an integrated call center solution?
When one or more solutions or APIs are integrated into the call center solution, it is called an integrated solution. Read More
Top VICIDial Services We Offer with Years of Experiences
We, Elision Technologies Pvt. Ltd, have been catering to call centers for more than 13 years with different solutions and services. We have some proprietary solutions to offer such as DialShree: Omnichannel Call Center Software and we also offer services in different open source solutions. VICIDial is one of the open source solutions, we have expertise in.
For many years, we have been offering different services to VICIDial users. Read More
Top Reasons to Use DialShree Call Center Solution in India
DialShree call center solution is popular all across the globe. Hundreds of call centers and small to large scaled businesses are using it to run their inbound, outbound, and blended campaigns. As DialShree has become a global name, many Indian call centers and companies often ask us, is it still an ideal call center solution for Indian businesses?
How to Reduce Expenses of Call Center?
Similar to any other business, reducing expenses is one of the prime focuses of call centers. Reducing expenses directly results in increasing returns over investment (ROI). There are many strategies a call center can adopt to reduce the expenses and in this article, we will talk about the top strategies, which help call centers to reduce costs significantly.
1. Choose between in-house call center software vs. call center service
Why Businesses Need an In-house Call Center?
Earlier, only big enterprises or companies that specifically work in the call center industry used to have an in-house call center, but this is not the case anymore. Now, startup, small businesses, hospitals, banks, and almost all businesses and organizations have started setting up an in-house call center.
Now, access to a call center solution and using that software is extremely easy. This is one of the reasons behind increasing in-house call centers, but this is not the prime factor. Let us share the top 3 reasons why businesses need an in-house call center. Read More
How to Take Advantage of Omnichannel Call Center Solution?
Traditionally, call centers used to use a call center software solution with a single channel of communication, which is, voice calling. However, in modern times, there are many innovative features that are introduced in this software. The omnichannel call center solution is the most innovative and also the most popular software these days. There are many benefits to using it. By using this type of call center solution, you can give support to your customers through multiple communication channels, including, but not limited to: Read More
Why You Must Shift to Cloud Call Center Solution?
Cloud call center solutions are in use for ages, but now people are adopting it massively. If you are still thinking about whether you should shift to a cloud call center solution or not, this article will help you resolve this dilemma.
In this article, you will learn about the top 5 reasons to shift to a cloud call center solution:
1. Go remote or onsite, whichever approach you like
Use Cases of Video Conferencing in Healthcare Industry
Video conferencing solutions are used in all different industry verticals. It is an amazing tool for remote communication and collaboration. One of the industries which can leverage a plethora of benefits by using this software is the healthcare industry.
There are many articles written on the benefits of a video conferencing solution for the health care industry. Thus, we are not going to repeat the same. Read More
Why VPN Access to Call Center Solution Is Not the Right Choice for Remote Work?
A majority of call centers are adopting work from home work model similar to many businesses. There are two effective ways to securely access call center solutions from remote locations, so agents and supervisors can work from home.
- Access call center solution via VPN (Virtual Private Network)
- Use cloud call center solution
Generally, accessing call center software via a VPN sounds like an easy option, but let me tell you, it is not the right thing to do. Read More