How to Identify Customer Pain Points in Call Center?

Identify Customer Pain Points in Call Center

How to Identify Customer Pain Points in Call Center?

The major responsibility each call center needs to handle is satisfying customers. In this era of having too many competitors, a pool of information, and rapidly changing demands, it is not easy to delight a customer. The call centers need to walk a long way for that.

Along with acquiring a talented team and feature-rich call center solution, the call center also needs to take many important steps. One of them is identifying major pain points of customers. Knowing their problems aka pain points help in taking effective steps to remove or reduce the pain points and improve customer satisfaction. Read More

Top Tips to Keep Your Call Center Operational during the Pandemic

Tips to Keep Call Center Operational during Pandemic

Top Tips to Keep Your Call Center Operational during the Pandemic

COVID 19 pandemic is going on and there is no clear indication that it is going to fade away soon. The numbers of cases and severity because of it are increasing like anything. The WHO has clearly indicated that it will take time in getting things under control and possibly the effects of the world novel Coronavirus are still going to shake the world for some time. In this situation, it is necessary for businesses to take the required steps to keep them going.

We offer the best call center solution to businesses and that is why we work closely with the call centers, BPOs, and similar businesses for more than 12 years. Based on our rich experience, here are some of the tips, we would like to share for call centers to keep operations going on and business running: Read More

Call Center CRM Integration for Better Customer Service during Lockdown

Call Center CRM Integration for Better Customer Service during Lockdown

Call Center CRM Integration for Better Customer Service during Lockdown

Call center CRM integration is a collective solution that gives single sign on facility to the users. This single sign on offers accesses to the major features of the call center solution as well as CRM software within a single window. There are many businesses that use any of the systems or both of them. The call center CRM integration helps them leverage multiple benefits.

Right now, the situation is quite challenging due to COVID 19 pandemic. In countries like India, there are long lockdowns announced. This has enforced call centers in India and other similar countries with long lockdowns to shift their business operations remotely. Read More

Top 3 Elision Solutions to Beat COVID 19 Lockdown

Top Elision Solutions to Beat COVID 19 Lockdown

Top 3 Elision Solutions to Beat COVID 19 Lockdown

COVID 19 cases are increasing all across the globe and to control it, many governments have announced lockdowns in different countries. During the lockdown, many businesses are taking advantage of digitization by enforcing the “Work from Home” model.

The “Work from Home” aka “Remote Work” model is not something professionals practice every day. Thus, it is creating some hurdles. These hurdles are reducing productivity. One of the major challenges faced by companies is the lack of communication or increasing expenses of communication.

We offer the best unified communication solutions which make business communication and collaboration faster and that also at affordable rates. Read More

Top 4 Benefits of Using CRM Software in Call Centers

Top Benefits of CRM Software in Call Center Solution

Top 4 Benefits of Using CRM Software in Call Centers

It is necessary to understand customers and for that call centers need better tools than just listening to customers during a live call. Customer Relationship Management (CRM) software is one of the must have tools in all call centers.

As we all know, the call center solution is used in all call centers still, the CRM system is not used that widely. This is wrong. There are many amazing benefits that are missed by these call centers which do not use the CRM system along with the call center software. In fact, the CRM system should be integrated in the call center solution with the call center CRM integration so it can be used seamlessly. Read More

5 Useful Tips to Improve Customer Experience

5 Useful Tips to Improve Customer Experience

5 Useful Tips to Improve Customer Experience

Customer is the most important entity for any business. Thus, it is important to assure that your customer receives the best experience. Positive customer experience is important for almost every business, regardless of industry vertical. However, for call centers, customer care centers, and similar businesses, the customer experience is even more important. Even after assuring everything to a possible extent, it is possible the customers are not happy with the service.

We, Elision, have been offering a wide range of customer service related solutions. We have been working closely with many companies to improve their customer care service and based on our experience, we would like to share the top 5 tips to improve your customer experience: Read More

Call Center Salesforce Integration and Its Benefits

Call Center Salesforce Integration and Its Benefits

Call Center Salesforce Integration and Its Benefits

Call center solution is now a household solution. Almost all companies use this tool in their business. Whether to run customer care operations or to run lead generation operations, small to medium scaled businesses use call center solution these days.

Salesforce is a leading CRM (Customer Relationship Management) solution. It not only provides full fledged CRM software, but it also offers a complete enterprise solution to take care of customer relationship related operations.

What is call center Salesforce integration?

Call center Salesforce integration is one type of call center CRM integration. Read More

Call Center CRM Integration Benefits for Insurance Agency

Call Center CRM Integration Benefits to Insurance Agency

Call Center CRM Integration Benefits for Insurance Agency

Insurance agencies can use different solutions to grow their business. Call center solution and CRM software are some of the top solutions which are used in leveraging various benefits.

Call center solution is a leading tool that can be used by insurance agencies to call prospects and customers as well as to handle incoming calls of the customer. On the other hand, CRM (Customer Relationship Management) solution can be used to store information about customers.

The call center CRM integration is a process of integrating a call center solution with the CRM system. This integration provides a combined solution to the insurance company. Read More

Top 5 Ways to Reduce Call Center Cost

Top Ways to Reduce Call Center Cost

Top 5 Ways to Reduce Call Center Cost

Reducing cost is one of the major factors used by the call centers to measure their success. Reduced costs result in increased savings. Saved money can be used in other operations to push growth and development forward. In this article, we will talk about different ways to reduce call center costs that can effectively help you reduce expenses.

  1. Monitor activities of agents in real time

It is necessary to assure the best performance of agents and even more necessary part of the action in any call center is to make sure that all customers are treated well. At any cost, customers should not feel offended or ill-treated. Read More

Elision Is Going to Participate in BPO Tech Summit 2020

Elision Is Going to Participate in BPO Tech Summit 2020

Elision Is Going to Participate in BPO Tech Summit 2020

We are glad to announce that our representatives will participate in the upcoming BPO Tech Summit 2020.

Elision Technologies Pvt. Ltd has been catering to the BPO industry with its best in the industry call center software, called, DialShree. The company has been in the industry for almost 12 years now. To benefit participants of BPO Tech Summit 2020 with rich knowledge and experience in the BPO industry, Me. Mehul Shah, CEO and MD of Elision Technologies Pvt. Ltd will participate in this event with other representatives of the company. Read More