Key Benefits of vTiger CRM Solution for Businesses

Key Benefits of vTiger CRM Solution for Businesses

Automation in business processes has brought radical changes. It increases efficiency, accuracy, and productivity. The CRM solutions are one of those technological inventions that help businesses in introducing automation in process and leverage a range of business benefits.

vTiger CRM solution is one of the most widely used and appreciated CRM aka Customer Relationship Management Solution. It can be used by any scaled business from SMB to MNC. It is an open source CRM solution with a highly customized nature. The vTiger Experts can develop custom modules to add additional functionalities in this CRM solution. Furthermore, they can perform customization to make it fit with your business specifics.

The vTiger is an enterprise CRM solution with a modular architecture, which is easy to customize by the vTiger experts to meet your custom requirements. Let’s explore the top 5 key benefits of the vTiger solution:

Open Source Architecture

vTiger is an open source CRM system. This fact bestows many benefits as with any other open source solution. You can tweak the code and also have ownership of it. Read More

Integrated CRM Is Must for Seamless Working in Call Centers

Integrated CRM Is Must for Seamless Working in Call Centers

Integrated CRM Is Must for Seamless Working in Call Centers

It is quite common for people to feel frustrated just at the thought of calling a customer support team for any product or service. That is the feeling that people have about call centers. However, with the tough competition faced by businesses in today’s world, they realize that the only way to be distinctly different from others is to offer world-class customer service to their customers. One such technology, which they can use to provide the best-in-class customer support is the call center CRM integration.

The CRM system Read More

Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

Best Practices for Outbound Call Center

What strategies does a company use to determine the performance of its outbound call center? If they think that the number of calls is like a business-driven ideology, then they are overlooking their potential competitors. Outbound call center solutions enable companies to increase ROI while maximizing conversion rates.

Click to Call 

Do you know that the click-to-call feature can reduce dialing errors? Read More

How CRM System Empowers Call Centers?

CRM System Empowers Call Centers

How CRM System Empowers Call Centers?

Call center is a gigantic industry. That’s why many tools are invented specifically to benefit this industry with the power of advanced technologies. The call center solution is the most used software in the call centers. In fact, some call centers use only this solution in their organization and nothing else. Definitely, the call center dialer software which is loaded with a wide array of features is the best solution and must be in the kitty of the call centers, but there are some more solutions that can be used in the call center industry to increase efficiency and efficacy. Read More

VICIDial vTiger Integration Guide

VICIDial vTiger Integration Guide

VICIDial vTiger Integration Guide

Whether we talk about call centers or we talk about non-profit or profit organizations, all can use call center solution and CRM system to gain some amazing benefits. For various reasons, the VICIDial has been one of the most popular call center software. On the other hand, the vTiger is one of the widely used CRM systems. There are many companies that use both of these solutions and switch back and forth to access different features of these two most powerful solutions involved in lead generation, support and customer care tasks.

What is VICIDial vTiger Integration?

As mentioned earlier, both of these solutions are commonly used in many call centers and companies. Read More

Top 3 Benefits of Using CRM Solution in a Call Center

Top 3 Benefits of Using CRM Solution in a Call Center

The call center industry is one of the biggest and most successful industries. There are many call centers around the world and more and more are joining this industry by opening their own call centers. As everyone knows, the first thing anyone needs to get to run a call center business is a feature rich call center solution. But, the call center software is not the only required solution, the call centers need some more tools as well. The CRM system is one of the most important solutions that each call center must have. Some call center solutions come with an integrated CRM system, but often, it is not as advanced as a complete customer relationship management solution aka CRM solution is. Read More

Top 3 Must Use Tools for a Call Center

Must Use Tools for a Call Center

Top 3 Must Use Tools for a Call Center

Call centers are a lifeline for many businesses. Some businesses outsource their call center business to full-fledged call centers and some set up an in-house call center to take care of call center related operations. In any case, the call center has to use top solutions and tools. They can’t rely on the traditional telephone to provide call center services.

Now, the question is, which are the must-have tools to make sure the call centers provide effective services within the minimum time to the customers so the revenues and ROI, both can be increased. Read More

Call Center CRM Integration Enhances Performance

Call Center CRM Integration Enhances Performance

Call Center CRM Integration Enhances Performance

Call center software is an amazing tool for customer relationship management and lead conversion, both. The call centers, BPOs and KPOs run their businesses on the call center solution only. The businesses, on the other hand, use the Customer Relationship Management (CRM) solution to manage the records of the customers and use traditional telephony devices to make a call to convince the prospects and take care of customer queries. The call center software is excellent for effective calling, but it is not that enough for managing customer-related records. On the other hand, the CRM system is excellent for customer record management and takes related actions, but it doesn’t have any mean for effective calling. Do you know what the best solution is? The best solution is the Call Center CRM Integration. Read More

Call Center CRM Integration vs. Call Center Integrated CRM Solution

Call Center CRM Integration vs. Call Center Integrated CRM Solution

Call Center CRM Integration vs. Call Center Integrated CRM Solution

Whether you are a startup who will use a CRM solution and contact center software or you are an established BPO that uses the call center and CRM system, the Call Center CRM Integration is better than getting a CRM integrated call center solution. Read on to know why.

CRM system and contact center solution are commonly used tools in BPOs, KPOs, and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. Read More

How vTiger Customization Empower Businesses?

vTiger Customization Empower Businesses

How vTiger Customization Empower Businesses?

vTiger is a leading CRM solution which is in use by thousands of companies all across the world. It is an open source CRM system. Thus, it is in use by small, medium and large scaled businesses. To use vTiger: CRM solution, the only investment needs to be made on it is to install and setup this open source CRM solution. According to the vTiger experts and other industry leaders, vTiger in its pure form is a really powerful tool. However, each business is different and each business has its own sort of business model. Thus, to take care of the business and various operations which involve a CRM solution, the vTiger customization can be really useful. Read More