Call Center CRM Integration Enhances Performance

Call Center CRM Integration Enhances Performance

Call Center CRM Integration Enhances Performance

Call center software is an amazing tool for customer relationship management and lead conversion, both. The call centers, BPOs and KPOs run their businesses on the call center solution only. The businesses, on the other hand, use the Customer Relationship Management (CRM) solution to manage the records of the customers and use traditional telephony devices to make a call to convince the prospects and take care of customer queries. The call center software is excellent for effective calling, but it is not that enough for managing customer-related records. On the other hand, the CRM system is excellent for customer record management and takes related actions, but it doesn’t have any mean for effective calling. Do you know what the best solution is? The best solution is the Call Center CRM Integration. Read More

Call Center CRM Integration vs. Call Center Integrated CRM Solution

Call Center CRM Integration vs. Call Center Integrated CRM Solution

Whether you are a startup who will use a CRM solution and contact center software or you are an established BPO that use the call center and CRM system, the Call Center CRM Integration is better than getting a CRM integrated call center solution. Read on to know why.

CRM system and contact center solution are commonly used tools in BPOs, KPOs, and enterprises to perform lead generation and customer care activities. Earlier, the companies used to use these two different systems separately and the agents and executives used to switch back and forth. Read More

How vTiger Customization Empower Businesses?

vTiger Customization Empower Businesses

How vTiger Customization Empower Businesses?

vTiger is a leading CRM solution which is in use by thousands of companies all across the world. It is an open source CRM system. Thus, it is in use by small, medium and large scaled businesses. To use vTiger: CRM solution, the only investment needs to be made on it is to install and setup this open source CRM solution. According to the vTiger experts and other industry leaders, vTiger in its pure form is a really powerful tool. However, each business is different and each business has its own sort of business model. Thus, to take care of the business and various operations which involve a CRM solution, the vTiger customization can be really useful. Read More

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

Elision Launched VICIDial SuiteCRM Integration

We have been offering expert call center CRM integration services to integrate various call center solutions with different CRM (Customer Relationship Management) systems. This time we have launched the VICIDial SuiteCRM Integration service.

Call center solution and CRM systems are major functional tools in many call centers and enterprises. We offer integration of these two systems to provide an array of benefits to our customers. We can integrate any call center solution and CRM system. We are glad to announce that in our range of call center CRM integration services we are adding one more popular integration service:  VICIDial SuiteCRM Integration. Read More

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

VICIDIal vTiger Benefits

VICIDial vTiger Integration Benefits for Call Centers and Enterprises

Both, VICIDial and vTiger are well known open source solutions. It is largely in use by small to big scale enterprises. VICIDial is a very popular contact center solution that can provide a robust platform to run a small to large scaled customer care center. On the other hand, vTiger is a powerful customer relationship management solution that can make lead management simpler and accurate. The VICIDial vTiger integration bestows a prevailing tool to a call center, customer care center and a sales department of any enterprise. Let’s unveil the top 3 benefits of vTiger and VICIDial integration:

Fetch and manage all customer data stored in vTiger within VICIdial to SAVE TIME Read More

Top 3 Key Benefits of Call Center CRM Integration for Call Centers

Key Benefits of Call Center CRM Integration

Top 3 Key Benefits of Call Center CRM Integration for Call Centers

For any call center the most important thing is to increase the success rate and for that a majority of calls have to give “First Call Resolution” to the callers. There are many actions that the call centers can take to take required steps in achieving the goal of increasing first call resolution. One of as such action that the call center can take is integrating the call center solution and CRM system with the expert call center CRM integration service. The call center CRM integration provides some special features which are not available otherwise. Once you get those features, you can gain many benefits to increase the success ration. In this article, I will share the top 3 key benefits one can leverage with call center CRM integration.

1. Increased accuracy

A majority of customers complains that the agents in the call center don’t hold enough knowledge of the product or service they offer. Read More

Popular Integrations in Call Center Solution

Popular Integrations in Call Center Solution

Popular Integrations in Call Center Solution

The call center software comes with a wide array of features, but businesses and call centers often use multiple solutions for daily operations. The integrations of the other solutions in the call center software can bestow many benefits. In this article, we will talk about the top integrations possible with the call center solution.

Call center software is a complete solution provisioned with a wide range of features. The call center solution can be used to run any type of sales or customer care related campaigns. In the industry, many companies and call centers use the best call center solution to take benefit of the inventions of the technology. Read More

What Is Call Center CRM Integration? How It Works?

Call Center CRM Integration and Its Types

What Is Call Center CRM Integration? How It Works?

Call center solutions are used to run various lead generation, lead nurturing and customer support campaigns. Earlier the call center solutions were so expensive that only big companies, BPOs and KPOs could buy the call center software to run their campaigns. However, these days the technological advancements and the reduced calling costs due to VoIP based call center solution, the call center software is available for all sized businesses. Likewise, the CRM system is another important and cost effectively available solution, which is used to manage the lead information and data.

Do you know that integrating these 2 different and highly powerful systems together can help you increase your agent / executive productivity, customer satisfaction and overall business? Read More

Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Built on Linux Apache MySQL (PHP) LAMP, vTiger can be regarded as one of the best CRM software that has excellent built-in solutions. These solutions range from email marketing to activity and project management. It acts as a one-stop solution management for most enterprises in the world. The vTiger CRM software is an open-source and ideal for all kinds of enterprises. It is extremely flexible and can be customized according to the specific needs of your business through the vTiger customization process. With this CRM, you can manage enterprise activities related to inventory that include sales force and marketing automation, customer service, procurement and customer support. The tools and add-ons will help you in enhancing the productivity of your enterprise. It is the modular structure of this CRM software solution that enables you to customize the module development according to your business requirement. Here are the top 3 reasons that prove why you should get vTiger customization from an expert:

  1. Unique solution

There are many companies out there that do not want to go with the one-size-fits-all solution. Read More

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Things to Remember While Handling Inbound Call Center Service Calls

Top 5 Things to Remember While Handling Inbound Call Center Service Calls

Call centers can achieve success milestones only if they provide the best customer services. Whether it is a BPO or an in-house call center setup for a business, the agents / executives must have required skills and expertise to handle the customer calls. They must have latest tools such as, Contact center solution, CRM solution, etc., so they can handle the calls efficaciously. Moreover, the companies must conduct training sessions on a regular basis to train the agents / executives to handle calls.

The customer care centers often attend inbound calls and following the tips shared in this article will improve the skills to handle a call and increase customer satisfaction.

Be Professional

Whenever you attend the call, you have to make sure to be professional. Of course, good contact center software pops up the script that you may read to assure the professionalism required. Read More