Call Center CRM Integration: Empower your Agents to Cater Customers with Personalize Omnichannel Communication
Each business has a customer care center whether in-house or outsourced to a third party call center. The two major solutions used in the process of effective customer support area
- CRM solution to manage customer information and
- Contact center solution to make and receive calls to provide real time support service to clients.
Both of these are two huge systems and the agents normally need to switch back and forth between these two solutions. What If these two systems are integrated and your agents can access the major features of both solutions within a single screen. Moreover, you won’t need to buy or change your existing call center software or CRM solution. You will not lose any of your existing data.
Yes, all of these can be possible with the Call Center CRM Integration.
We, at Elisiontec, have expertise in integrating any open source or custom CRM software and Contact center solution in a way that both systems’ can be accessed within a single window. Read More
vTiger Customization: Three Advanced Functionalities You Must Have
vTiger is one of the most popular CRM solution. Two major characteristics of the vTiger CRM Solution are
- It is an open source
- It is highly customizable
Thus, you can get an advanced CRM system at affordable rates. The vTiger customization performed by experts assures that you customize this open source solution at its best to meet your custom needs. You can get any feature you want with the custom development service and enhance the functionality of this CRM system by using expert vTiger customization services.
We, at Elisiontec, have a team of expert vTiger developers that has benefited many clients with their experience and expertise. The vTiger customization can get many interesting functionalities to empower your sales and business development department. Today, we will talk about 3 advanced and crucial vTiger features that you must get in your Customer Relationship Management System. Read More
How To Open A Call Center Startup? A Step-wise Guide
Call center business has always been in demand. These days it is evolving at a rapid rate because companies need professional customer care executives to take care of their customers and their concerns. For businesses, more convenient option is to outsource customer care and support tasks to a call center than opening a complete call center, recruiting and managing agents, buying software like call center software, CRM solution, etc. This has opened doors of opportunities for many aspiring business owners. Yes, you can be the next successful business owner. You can start a business by opening a call center. You can get local and international contracts of customer care.
Thinking about the budget? Guidance? And other similar questions?
Worry not! We, Elisiontec, have helped many companies to start a call center department or business. We can help you with our more than a decade long industry experience. Read More
Call Center CRM Integration: Complete Guide
The call center and BPO industries have been growing for many years. With the revolution in digitization sphere, the customers have become more informed and competition has been fierce. That’s the reason more and more businesses have started understanding the worth of a customer support and call center department. The organizations either outsource their projects to renowned call centers or they buy a call center software and setup an in-house customer care team. To provide an improved and the best customer support, you will also need a CRM (Customer Relationship Management) solution. The CRM is a huge system that helps your support and business development teams to manage and automate lead conversion and lead nurturing tasks.
The call center software and CRM solution are two different systems and generally, the agents and staff need to switch back and forth between these two systems to perform lead nurturing and customer support tasks. This result in delayed response, decreased productivity, long call wrap up time and some other concerns that negatively affect the revenues and business. Read More
vTiger CRM Solution Key Benefits for Businesses
Automation in business processes has brought radical changes. It increases efficiency, accuracy and productivity. The CRM solutions are one of those technological inventions that help businesses in introducing automation in process and leverage a range of business benefits.
vTiger CRM solution is one of the most widely used and appreciated CRM aka Customer Relationship Management Solution. It can be used by any scaled business from SMB to MNC. It is an open source CRM solution with highly customized nature. The vTiger Experts can develop custom modules to add additional functionalities in this CRM solution. Furthermore, they can perform customization to make it fit with your business specifics.
The vTiger is an enterprise CRM solution with modular architecture, which is easy to customize by the vTiger experts to meet your custom requirements. Let’s explore top 5 key benefits of the vTiger solution:
Open Source Architecture
vTiger is an open source CRM system. This fact bestows many benefits as with any other open source solution. You can tweak the code and also have ownership of it. Read More