CIMS Hospital

CIMS Hospital Increased Customer Satisfaction and Got Higher Control with Our Unified Solutions

CIMS is one of the award-winning hospitals based in Ahmedabad, Gujarat, India, and having multiple branches across India. It is a multispecialty hospital. It provides diagnosis and treatment for various diseases. It has won many awards in India and at the international level, which put this hospital at the top rank in the global healthcare industry. It offers round-the-clock healthcare services to patients. Other than treatment and diagnosis, CIMS hospital also has a renowned position in the medical research area. The motto followed by this hospital is 4Cs – Care, Courtesy, Compassion, and Competency.

We, Elision Technologies Pvt. Ltd, are happy to have an opportunity to furnish the technological tools required by this hospital using which the hospital can attend patients and other calls 365 x 24 x 7.

Sterling Accuris Wellness PVT LTD

Sterling Accuris Wellness Pvt. Ltd Enhanced Responsiveness and Boosted Productivity with Our Call Center Solution

Sterling Accuris Wellness Pvt. Ltd is a multispecialty diagnostics company. It is a No. 1 company in Gujarat with maximum number of laboratories. It also has laboratories. It has multiple branches across India as well. It has been empowering the healthcare industry in India for more than 5 years though under Sterling Group for more than two decades. It is known as the most trusted health partner of Life in India. It uses the state of the art infrastructure and tools developed using cutting edge technologies. It has veteran and smart doctors who specialize in more than 63 areas.

We are glad that we had received the opportunity to provide a backbone of the communication system to Sterling Accuris Wellness Pvt. Ltd.


A Collection Agency Increased Performance with Tailored Call Center Solution (Collection Module)

Astute Management Solutions and Services Pvt. Ltd, we will refer as Astute in this case study, is one of the leading companies offering one-stop-solution to its customers. The company caters to its customers with exceptional services related to the collection, audit, back office work, verification, etc. The company has a 2000+ workforce working in 800+locations to cater to customers of the company round the clock.

We are delighted to work with Astute and cater to this renowned company with our call center solution and meticulous customization to match the unparalleled services offered by Astute to its customers.

Ascendant Indian City Got Smarter with Call Center and IP PBX Solutions of Elision

Agra smart city authority is responsible for a highly strategic, result-oriented, and visionary approach. It has effectively implemented the whole smart city model which is operating swiftly now. For more information about Agra smart city, please visit

We, Elision Technolab LLP, are glad to be part of this project by providing our solutions. We have contributed to building a reliable communication and collaboration ecosystem, for an integrated command and control center of this smart city so concerns and queries of people can be commanded, controlled, and resolved from a centralized hub. Our solution is playing a key role as one of the building blocks of this smart city.


Gurugram Metropolitan Development Authority

Gurgaon, officially named as Gurugram, is one of the smart cities in India. The GMDA (Gurugram Metropolitan Development Authority) has been handling the growth and development, along with the transformation to a smart city for Gurugram and nearby areas.
Gurugram is one of the technology and financial hubs in India. It is an influential city in Haryana and in fact the whole region of North India. It has attracted numerous Millennials due to lucrative job opportunities here as the country has put this city forward to attract global investors as well as capitalists across the nations. Rapid development, ultramodern infrastructure, and endless opportunities have put this city on the global map more prominently.


MIBS Increased Uptime, Agent Productivity and Business with Dialshree: Contact Center Solution

MIBS is one of the most reputable multinational conglomerate holding company based in India. The headquarter of the company is in Bombay, Maharashtra, India. It has a number of companies under its name and operating in all different industry segments, including, but not limited to automotive, leisure, consulting, education, energy, defense, IT, logistics, hospitality, sports, retail, real estate, agriculture, aerospace and aftermarket.


TalkUp Received a Feature Rich Cloud Call Center Solution to Offer Business Class Telecommunication Services in Australia

TalkUp is one of the leading companies that offer telecommunication services in Australia. The company offers high quality and business class services. The company offers client centric services and customer support. For more than seven years, the company offers telecommunication services and with these excellent services, TalkUP has become one of the fastest growing telecommunication companies in Australia.


Life and Insurance Reached People Effectively and In a Personalized Manner with Our Multiple Solutions and Services

Life and Insurance is an Australia based insurance company which had started by a passionate person, Priyank, who aimed to help Australian people to save more and live better. He also aimed to provide better financial protection to Australians with the right cover. Life and Insurance is one of the leading insurance agencies that offer the best protection with the right cover to its customers.


Prudent Improved Call Quality and Agent Productivity with Dialshree

Prudent Corporate Started in 2000, Prudent Corporate Advisory Services Ltd. is a fast-growing integrated wealth management company that provides wealth management services to personal and corporate investors. The company has experience of providing investment services in mutual funds distribution, equities, derivatives, third-party investment, fixed-income products, life &general insurance, commodities and real estate domain. At present, the company has an AUM of 18013 crores that is managed by more than 11497 AMFI-registered channel partners.

ACML Adhered Government Compliances with Our Turnkey Voice Logger Solution

We furnished turnkey voice logger solution consists of a voice logger hardware, a GUI based web user panel and a mobile app to ACML (ASE [Ahmedabad Stock Exchange] Capital Markets Ltd.) and its network of agents, brokers, clearing members and other market related service providers.

PMC Bank decreased operational cost by 50% & Improved Customer Relationship Model

The PMC Bank from Maharashtra, India furnished with the scalable contact center solution by the Elision Technologies Pvt. Ltd. The contact center solution has custom features to meet on demand requirements of the bank. It helped bank to achieve the high customer response rate and decrease the dependency on 3rd part vendors. Also, it helps the bank to decrease operational cost by 50%.

Elision contact center solution empowered Topsgrup to improve their customer satisfaction model to ensure reaching the VIP clients in Emergency

Topsgrup is an elite emergency service provider company in Bombay, India. The company runs 365*24*7 call center to be reached by the VIP customers who are facing any emergency concerns such as, health issues, vehicle breakdown, etc. The Elision Technologies Pvt. Ltd furnished the Topsgrup with feature rich call center solution to empower the customer case model with the advanced features. The case study speaks about the detailed case of challenges faces by Topsgrup and how Elision Technologies Pvt. Ltd helped them with a powerful solution.

Elision Secured database and made call center work seamless for “The Phone Support”

We provided call center dialer widget to “The Phone Support” to use the Calling features of a call center solution within the CRM. Also, we secured their contact details to safeguard database.

Elision Integrated CRM and Call Center solution for known Automobile Brand “Kiran Motors”

We provided a custom IP PBX Solution to Kiran Motors to provide advanced features and clear tracking reports. Moreover, we integrated this IP PBX solution with Kiran Motor’s custom CRM for accessing Customer data during the call.

Elision Automates all inbound/outbound calling process of Calling24x7 with its feature rich Predictive Dialer

Calling 24o7 is a domestic call center having 150+ seats of capacity choose Elision Predictive Dialer for their several Voice and non-Voice processes of the Insurance, Telecom and Banking sectors. Elision solution helps Calling24o7 in their inbound / outboud dialing, automated IVR system, pre-recorded advertisement for customer who are in call queues, DNC scrubbing and Real Time Reporting along with call barging.

Elision contact center solution helps Indus health plus to reach 80 lakh families for their body checkups

Indus Health Plus facilitates high-end preventive health checkups at affordable prices across India established in the year 2000, With Elision contact center solution it has reached out to about 80 lakh families, with more than 4.5 Lac people availing health / body checkups. Elision solution helps Indus to automates manual calling process to automatic dialing system and greeting their customer by sending sms. MIS reporting & monitoring tool from Elision helps Indus to identify no. of health checks process during entire day/month/year.

Sai Service uses Elision contact center solution to reach their existings customer from manual to automated process of calling.

Sai Service Ltd is a Authorized Maruti Suzuki Car Dealer in Mumbai, Pune, Kolhapur, Goa, Kerala & Hyderabad. It is considered as among the ‘premiere’ automobile dealerships in India. Sai Service chooses Elision Predictive dialing solution for booking customer services, insurance renewal etc. Solution also help Sai Service for transforming Agent screen with that of DMS AS WELL AS INTERNAL CRM fields so that agents get maximum details for the customer they are talking to by integrating Maruti DMS system to Elision system.

Mahalaxmi achieve a significant increase in business productivity by using autodialing solution from Elision

Mahalaxmi Automotives Pvt. Ltd is a very well-known name in the Maruti Suzuki Fraternity. Maruti being the only Car with 47% market share in Automobile Industry of Passengers Cars and its popularity is a proven fact and undisputable. Choosing solution from Elision helps Mahalaxmi to increase their productivity with 200%. This solution helps Mahalaxmi CCE (Agents) to save their dialing time without manual intervention. Its also helps Mahaxmi team to upload data to Maruti DMS system and dial them automatically. Mahalaxmi Automotives have sold nearly 20 new cars/ month through this software.

VINTELS uses predictive dialer from Elision to reach its UK based customers.

VINTELS-is a Business Process Outsourcing & IT Enabled Services provider customized to suit the needs of its global customers. Their portfolios of services are in the areas of business process outsourcing. Contact center solution from Elision help VINTELS to increase their customer reach to 300% more than earlier way. Elision solution increase their agent productivity by doing a predictive dialing and detecting Answering Machine (AMD) over a customer end, which helps in reducing agents ideal time. books 1000+ cabs on Elision solution on a daily basis provides taxi in Mumbai, Delhi and Kolkata for Local Travel, i.e., Point to Point, fixed – route, Airport Transfer, Railway Station Transfer, car rental and outstation travel. With the help of Elision contact center solution books over more than 1000+ taxi over three locations on daily basis. Integration of Elision contact center solution with CRM application helps to track each and every booking done by customer care executive over a call.

Automated office IVR from Elision helps Natural ICE Cream corporate office to handle daily Office calls & Franchise inquire automatically.

Natural ice cream has been pioneer in making artisan ice creams using only fruits, dry fruits, chocolates, milk and sugar. They add no preservatives or stabilizers in their product. This idea was conceptualised by Mr. R S Kamath, CMD of Kamaths Ourtimes ice creams Pvt. Ltd

iPing PBO

iPing provides a bouquet of services to clients including customer interactions management, portal development and customized IT solutions. Its business philosophy is defined by its efficient QCD (Quality, Cost and Delivery) in each of these services. Its experience in different sectors has assisted in forming cordial relations with our clients. Its multilingual, dedicated and dynamic workforce is involved in voice services (inbound and outbound) as well as back office services. iPing have long-term associations with organizations in non-banking financial, media services and telecom sectors. Its commitment towards continued customer satisfaction is evident in the explosive annual revenue growth of 153.3% over the last five years.

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