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Case Studies

PMC Bank

PMC Bank decreased operational cost by 50% & Improved Customer Relationship Model

The PMC Bank from Maharashtra, India furnished with the scalable contact center solution by the Elision TechnoLab LLP. The contact center solution has custom features to meet on demand requirements of the bank. It helped bank to achieve the high customer response rate and decrease the dependency on 3rd part vendors. Also, it helps the bank to decrease operational cost by 50%.

Topsgrup

Elision contact center solution empowered Topsgrup to improve their customer satisfaction model to ensure reaching the VIP clients in Emergency

Topsgrup is an elite emergency service provider company in Bombay, India. The company runs 365*24*7 call center to be reached by the VIP customers who are facing any emergency concerns such as, health issues, vehicle breakdown, etc. The Elision Technolab LLP furnished the Topsgrup with feature rich call center solution to empower the customer case model with the advanced features. The case study speaks about the detailed case of challenges faces by Topsgrup and how Elision Technolab LLP helped them with a powerful solution.

The Phone Suport

Elision Secured database and made call center work seamless for “The Phone Support”

We provided call center dialer widget to “The Phone Support” to use the Calling features of a call center solution within the CRM. Also, we secured their contact deatils to safeguard database.

Kiran Motors

Elision Integrated CRM and Call Center solution for known Automobile Brand “Kiran Motors”

We provided a custom IP PBX Solution to Kiran Motors to provide advanced features and clear tracking reports. Moreover, we integrated this IP PBX solution with Kiran Motor’s custom CRM for accessing Customer data during the call.

Calling 24o7

Elision Automates all inbound/outbound calling process of Calling24x7 with its feature rich Predictive Dialer

Calling 24o7 is a domestic call center having 150+ seats of capacity choose Elision Predictive Dialer for their several Voice and non-Voice processes of the Insurance, Telecom and Banking sectors. Elision solution helps Calling24o7 in their inbound / outboud dialing, automated IVR system, pre-recorded advertisement for customer who are in call queues, DNC scrubbing and Real Time Reporting along with call barging.

Indus Health Plus

Elision contact center solution helps Indus health plus to reach 80 lakh families for their body checkups

Indus Health Plus facilitates high-end preventive health checkups at affordable prices across India established in the year 2000, With Elision contact center solution it has reached out to about 80 lakh families, with more than 4.5 Lac people availing health / body checkups. Elision solution helps Indus to automates manual calling process to automatic dialing system and greeting their customer by sending sms. MIS reporting & monitoring tool from Elision helps Indus to identify no. of health checks process during entire day/month/year.

Sai Service

Sai Service uses Elision contact center solution to reach their existings customer from manual to automated process of calling.

Sai Service Ltd is a Authorized Maruti Suzuki Car Dealer in Mumbai, Pune, Kolhapur, Goa, Kerala & Hyderabad. It is considered as among the ‘premiere’ automobile dealerships in India. Sai Service chooses Elision Predictive dialing solution for booking customer services, insurance renewal etc. Solution also help Sai Service for transforming Agent screen with that of DMS AS WELL AS INTERNAL CRM fields so that agents get maximum details for the customer they are talking to by integrating Maruti DMS system to Elision system.

Mahalaxmi Auto

Mahalaxmi achieve a significant increase in business productivity by using autodialing solution from Elision

Mahalaxmi Automotives Pvt. Ltd is a very well-known name in the Maruti Suzuki Fraternity. Maruti being the only Car with 47% market share in Automobile Industry of Passengers Cars and its popularity is a proven fact and undisputable. Choosing solution from Elision helps Mahalaxmi to increase their productivity with 200%. This solution helps Mahalaxmi CCE (Agents) to save their dialing time without manual intervention. Its also helps Mahaxmi team to upload data to Maruti DMS system and dial them automatically. Mahalaxmi Automotives have sold nearly 20 new cars/ month through this software.

Vintels

VINTELS uses predictive dialer from Elision to reach its UK based customers.

VINTELS-is a Business Process Outsourcing & IT Enabled Services provider customized to suit the needs of its global customers. Their portfolios of services are in the areas of business process outsourcing. Contact center solution from Elision help VINTELS to increase their customer reach to 300% more than earlier way. Elision solution increase their agent productivity by doing a predictive dialing and detecting Answering Machine (AMD) over a customer end, which helps in reducing agents ideal time.

BookMyCab.com books 1000+ cabs on Elision solution on a daily basis

BookMyCab.com provides taxi in Mumbai, Delhi and Kolkata for Local Travel, i.e., Point to Point, fixed – route, Airport Transfer, Railway Station Transfer, car rental and outstation travel. With the help of Elision contact center solution BookMyCab.com books over more than 1000+ taxi over three locations on daily basis. Integration of Elision contact center solution with BookMyCab.com CRM application helps BookMyCab.com to track each and every booking done by customer care executive over a call.

Natural

Automated office IVR from Elision helps Natural ICE Cream corporate office to handle daily Office calls & Franchise inquire automatically.

Natural ice cream has been pioneer in making artisan ice creams using only fruits, dry fruits, chocolates, milk and sugar. They add no preservatives or stabilizers in their product. This idea was conceptualised by Mr. R S Kamath, CMD of Kamaths Ourtimes ice creams Pvt. Ltd

iPing

iPing PBO

iPing provides a bouquet of services to clients including customer interactions management, portal development and customized IT solutions. Its business philosophy is defined by its efficient QCD (Quality, Cost and Delivery) in each of these services. Its experience in different sectors has assisted in forming cordial relations with our clients. Its multilingual, dedicated and dynamic workforce is involved in voice services (inbound and outbound) as well as back office services. iPing have long-term associations with organizations in non-banking financial, media services and telecom sectors. Its commitment towards continued customer satisfaction is evident in the explosive annual revenue growth of 153.3% over the last five years.